ADT Security Services Inc

EVERYTHING WAS FINE, BUT THE PERSONALITY OF THE INSTALLER WAS NOT PLEASANT. HIS WORK AND CLEANUP WAS VERY GOOD THOUGH. I CALLED THE CORPORATE NUMBER INSTEAD OF THE LOCAL NUMBER AND IT COST ME AN EXTRA $100. TO COMPENSATE THE EXPENSE I GOT A FREE KEY PAD AND HALF OFF THE SIREN.

SERVICE MAN ARRIVED PROMPTLY, EXPLAINED ALTERNATIVES AND WORKED TO FIND THE PROBLEM. IT TURNED OUT TO BE FAULTY KEYPAD WHICH HE REPLACED. EVERYTHING PROFESSIONALLY DONE WITH CLEANUP COMPLETE.

HE TOOK THE TIME TO EXPLAIN THINGS, HE WAS HERE FOR MOST OF THE DAY AND DIDN'T TAKE A BREAK. WE WERE VERY SATISFIED.

I WORKED WITH DEREK -SALES - NICE, TALKATIVE GUY. SHAWN - TECHNICIAN - VERY COURTEOUS AND HELPFUL.

I WOULD CONCUR WITH OTHER REPORTS ABOUT THE WAY THE OFFICE INPUTS INFORMATION. THE MAIN ADT OPERATIONS HAD THE WRONG NUMBERS FOR ME FOR 6 MONTHS AND AN EMERGENCY CONTACT NAME AND NUMBER OF THE GUY THAT SOLD ME THE SYSTEM, DUH? BUT THE INSTALLATION NIGHTMARE WAS THE WORST. I ORDERED A WIRELESS SYSTEM, HE WANTED TO PUT IN WIRED, MUCH HARDER FOR HIM. HE TROMPED AROUND LIKE A MARTYR AND GRUMBLED ABOUT THE ATTIC AND THEN PROCEED TO DRILL THROUGH A HOT WATER PIPE. I HAD A FOUNTAIN IN THE LIVING ROOM THAT WE HAD JUT REPAINTED AND PLASTERED. THE DRILL BIT WAS ABOUT 3 FEET LONG. INSTALL WAS SLOPPY, HE HAD TO COME BACK OUT 2 TIMES, THERE IS A TON OF WIRE TIGHTLY DRAPED IN THE MIDDLE OF VALUABLE STORAGE SPACE IN THE ATTIC. THEY PAID FOR THE PLUMBER TO FIX THE PIPE,(THEY SHOULD PAY ME) AND GAVE ME 4 MONTHS OF FREE SERVICE, BUT THAT IS ONLY AFTER I CALLED AND YAMMERED AT THEM ABOUT 14 TIMES. WOULD I RECOMMEND THE ADT SERVICE?...YES. THIS GROUP?...UH, NOOO

WHEN A PROBLEM OF INTERFERENCE WITH DSL INTERNET SERVICE WAS DISCOVERED ADT RESPONDED QUICKLY AND SUCCESSFULLY MADE SOME ADJUSTMENTS. I AM VERY PLEASED WITH THEIR RESPONSIVENESS.

CAME IN WAY BELOW ANYONE ELSE'S BID AND WERE GREAT TO WORK WITH. THEIR TECHNICIAN, ERIC, WAS DELIGHTFUL. I WOULD HAVE PAID OVER $500 TO ACTIVATE.

AN 'F' WAS GIVEN FOR THE COST CATEGORY TO INDICATE THE LACK OF COST DETAIL THAT WAS GIVEN TO THE POTENTIAL CUSTOMER.

GREAT COMPANY TO CONDUCT BUSINESS WITH HERE IN INDIANAPOLIS.

VERY PROFESSIONAL. SALESMAN WAS A GENTLEMAN. VERY HAPPY WITH SERVICE AND PRODUCT! DIDNT CHARGE FOR ME THE INSTALLATION, ONLY THE EQUIPMENT, HAD TO RE-DO SOME WIRING WHICH THEY DID AT NO CHARGE

WAS INFORMED BY OUR REP. A FEW TIMES THAT IT WAS IMPOSSIBLE TO SILENCE OUR SECOND KEYPAD, EVEN THOUGH OTHER SECURITY COMPANIES SAID IT WAS DO-ABLE. AFTER THREATENING TO CANCEL MY CONTRACT I WAS TOLD IT COULD BE DONE.

MISCOMMUNICATIONS DURING THE PROCESS BETWEEN THE SALES AND THE TECH PEOPLE. THEY HAVE INSTALLED A VIRTUALLY WIRELESS SYSTEM, WHICH WE LIKE. BUT WE WERE GIVEN EXPECTATIONS BY THE SALES PEOPLE THAT THE TECHNICIANS COULDNT MEET. THERE WERE SEVERAL WHEN IT WAS DIFFICULT TO GET A RETURN FROM THE SALESPERSON FOR FOLLOW UP.

WE DEFINITELY ENJOYED EVERYONE WE WORKED WITH. THEY WERE COURTEOUS, RESPONSIVE, AND WONDERFUL TO WORK WITH . THEY WERE ALSO COMPETITIVE IN PRICE.

THE WOMAN OVER THE PHONE FLATLY REFUSED TO QUOTE ME ON THE PHONE. SAID IT HAD TO BE IN PERSON. THE DAY OF THE APPOINTMENT, THE REPRESENTATIVE STOOD ME UP. AN HOUR LATER, UPON CALLING THE OFFICE TO ASK IF THEY THOUGHT HE WAS COMING AND, THEY WERE VERY UNPROFESSIONAL.

MONITORING FROM TEXZAS, BUT IT FEELS LIKE THEYRE NEXT DOOR

THEY ALSO DO THE MONITORING FOR IT. SO FAR, IVE BEEN HAPPY WITH THEM.

ALWAYS HAVE BEEN GOOD FOR US. QUICK RESPONSE TO FIRE AND BURGLAR ALARMS AND WHEN SYSTEM MAY HAVE TROUBLE. ALWAYS PROFESSIONAL.

LANDEN PERFORMED THE INSTALLATION AND DID EXCELLENT WORK. HE WAS ABLE TO INCORPORATE THE SYSTEM INTO OUR EXISTING PRE-WIRING AND ALLOWED US TO HAVE ALL THE WINDOWS SECURED. EXCELLENT JOB.

COMMITTMENT BETWEEN SALES AND INSTALLATION NEEDS IMPROVEMENT. ADHEARANCE TO BUILDING CODES NEEDS TO BE ADDRESSED (FIRE CAULK AND NAIL GUARDS LACKING).

I THINK THEY DID AN OK JOB OF INSTALLING MY SYSTEM. BUT I WAS DISAPPOINTED IN THE WAY THEY ATTACHED THE WINDOW SENSORS. THEY USED DOUBLE FACED FOAM TAPE BECAUSE I HAVE METAL FRAME WINDOWS, AND THEY COULDN''T USE SCREWS OR NAILS. CONSEQUENTLY, I HAVE HAD SEVERAL OF THE SENSORS FALL OFF THE WINDOWS. ONCE, IT HAPPENED IN THE MIDDLE OF THE NIGHT, AND SET OFF THE ALARM, AND THE POLICE SHOWED UP AT MY DOORSTEP IN LESS THAN 5 MINUTES (WHICH WAS NICE TO KNOW IN CASE IT HAD BEEN A REAL EMERGENCY). BUT, ADT WAS SUPPOSED TO CALL ME FIRST BEFORE SENDING THE POLICE, AND THEY DIDN''T. THEY CALLED MY WORK PHONE NUMBER AND LEFT A MESSAGE. WHEN I CALLED THEM THE NEXT DAY TO MAKE SURE THEY HAD MY HOME PHONE NUMBER CORRECT, THEY DID, AND COULDN''T EXPLAIN WHY SOMEONE HAD CALLED MY WORK NUMBER INSTEAD. YOU ARE ONLY ALLOWED ONE FALSE ALARM AT NO COST. IF THE POLICE COME OUT MORE THAN ONCE ON A FALSE ALARM, THE SHERIFF''S DEPARTMENT WILL CHARGE YOU $50 FOR EACH TIME. SO, I CALLED ADT OUT TO RE-SECURE ALL OF

BROKE ANTIQUE CHRISTMAS ITEMS. NEVER CLEANED UP. WERE STILL HAVING SHORTS IN THE WIRES. I CALL BUT THEY DONT PICK UP AND DONT HAVE A MACHINE.

VERY SPOTTY PERFORMANCE. THEY HAVE REPEATEDLY RECORDED THE WRONG NAMES AND NUMBERS FOR PEOPLE TO CALL IN CASE OF AN ALARM. BATTERIES HAVE WORN OUT PREMATURELY ON SENSORS.

THE GAL WHO SOLD IT TO US WAS GREAT. VERY PROFESSIONAL SERVICE. NO PROBLEMS SO FAR.

THE SALESMAN ASKED OUT THE HOMEOWNER! HE ALSO CALLED TOO MANY TIMES FOLLOWING THE APPOINTMENT. BRINKS DID NOT OFFER AN ANGIES LIST DISCOUNT WHEN ASKED. THE MANAGER WAS CONTACTED ABOUT THE INAPPROPRIATE EMPLOYEE BEHAVIOR, HE DID NOT SEEM TOO UPSET. THIS IS TOTALLY INAPPROPRIATE FOR A HOME SECURITY SYSTEM! HE HAD ALL OF MY INFORMATION!

AFTER SHOPPING THE COMPETITION FOUND BRINKS TO BE THE BEST VALUE ON THE MARKET. I HAD MY SYSTEM INSTALLED IN JUST A COUPLE OF DAYS AFTER MEETING WITH THEIR SALES PERSON. VERY PLEASED OVERALL.