ADT Security Services Inc

I WAS HAVING PROBLEMS WITH MY OLD SECURITY COMPANY AND I CALLED BRINKS. THEY CAME OUT TO EXAMINE MY SYSTEM ON MY SCHEDULE. THEY EXPLAINED THEIR SYSTEM AND WHEN THEY TAKE OVER AN EXISTING SECURITY SYSTEM THEY WILL GUARANTEE THE SYSTEM WHEN YOU SWITCH. I HAD TO RESCHEDULE MY INSTALLATION APPOINTMENT. THERE WAS A MIX UP WITH THE SCHEDULE. I HAD TAKEN THE DAY OFF SO THEY COULD DO THE NEEDED WORK AND THEY HAD NOT CALLED BY A CERTAIN TIME, SO I CALLED THEM AND THEY HAD A DIFFERENT DAY DOWN. I EXPLAINED THAT I HAD TAKEN THE DAY OFF AND COULD NOT TAKE ANOTHER DAY OFF SO THEY WORKED THEIR SCHEDULE AND CAME OUT IN THE AFTERNOON INSTEAD OF THE MORNING. THEY ENDED UP NEEDING 2 TECHS TO GET THE JOB DONE, BUT THEY DID WORK WITH ME WHICH I THOUGHT WAS GREAT. THEY ARE VERY PROFESSIONAL AND FRIENDLY. A FEW DAYS LATER MY ALARM WENT OFF BECAUSE THE WIND HAD BLEW OPEN A WINDOW WITH A FAULTY LATCH, THEY RESPONDED RIGHT AWAY, JUST LIKE THEIR COMMERCIALS. I RECOMMEND THEM HIGHLY.

TAKES TOO LONG TO RESPOND TO PROBLEMS. HAVE USED THEM FOR OVER 20 YEARS, AND IT'S GETTING WORSE.

MIKE MCDOWELL DID A VERY PROFESSIONAL JOB IN INSTALLING OUR SECURITY SYSTEM. HE EXCHANGED OUT PIECES THAT WE DID NOT NEED FOR PIECES THAT WE DID WANT AT NO ADDED COST TO US. HE DID BREAK A BASEMENT WINDOW DURING THE INSTALLATION, BUT THE COMPANY QUICKLY PAID FOR THE REPAIR AND EVEN INSTALLED TWO MORE WINDOW CONTACTS AT NO ADDITIONAL COST FOR OUR INCONVENIENCE.

ADT DOES AN EXCELLENT JOB. THEIR EQUIPMENT IS VERY RELIABLE. NEVER ANY PROBLEMS WITH IT EVEN DURING POWER OUTAGES. I PAY $83/QUARTER FOR MONITORING WHICH IS VERY COMPETITIVE.

OVERALL, GOOD. WE HAD TO HAVE THEM OUT TWICE. THE FIRST SERVICEMAN DIDN'T CORRECT THE PROBLEM. THE SECOND WAS VERY GOOD, VERY APOLOGETIC FOR THE FIRST, AND DID A GREAT JOB REPAIRING THE PROBLEM. WE HAVE A SERVICE CONTRACT WITH THEM, SO THERE WAS NO ADDITIONAL CHARGE.

I CALLED BRINKS ON 7/21/05 TO GET AN ESTIMATE ON A CONVERSION OF A HOME SECURITY SYSTEM THAT WAS CURRENTLY INSTALLED. ADAM CAME OUT ON 7/21/05 AND DISCUSSED IN DEPTH ALL THE OPTIONS. HE WAS VERY PROFESSIONAL. ON 7/26/05, THE SYSTEM WAS INSTALLED BY JON. HE WAS ON TIME AND INSTALLED THE SYSTEM IN UNDER AN HOUR. HE WAS COURTEOUS, AND VERY PROFESSIONAL. MY EXPERIENCE WITH BRINKS HAS BEEN EXCELLENT.

THEY CUSTOMIZED THE INSTALLATION TO MEET OUR NEEDS.

JOB 1. WONDERFUL. ADAM LEE WAS GREAT IN THE SALES DEPT. VERY APPROACHABLE AND VERY THOROUGH IN HIS ANALYSIS OF OUR NEEDS AND HIS FOLLOW-THROUGH MAKING SURE THAT THE CORRECT WORK WAS COMPLETED. THE INSTALLERS WERE VERY FRIENDLY AND EAGER TO PLEASE. INSTALLATION WAS SMOOTH AND EFFICIENT. COMPANY EVEN ANTICIPATED MY NEEDS FOR A VOIP UPDATE. BOTH SALES AND INSTALL GUYS WERE HONEST ABOUT ADDITIONAL ITEMS I WOULD NOT NEED. SALES REP EVEN CALLED FROM VACATION ON THE DAY OF THE INSTALL TO CHECK MY SATISFACTION. (PRICE IS FOR JOB 1) JOB 2. TECHNICIAN WAS VERY FRIENDLY, PROFESSIONAL, AND EFFICIENT. THEY SCHEDULED HIM TO COME WITHIN 24 HRS. OF MY CALL AND HE CALLED TO LET ME KNOW WHEN HE WAS ABOUT 1/2 HR. AWAY.

EXCELLENT. RETURNED CALL PROMPTLY. EXPLAINED SYSTEMS AVAILABLE. INSTALLED SYSTEM WITHIN A VERY FEW DAYS. NOT CERTAIN ABOUT PRICE, BECAUSE WE WERE MORE INTERESTED IN GOOD REFERENCE.

SALESMAN, BRIAN WAS PUNCTUAL AND VERY NICE. HE LISTENED TO WHAT MY CONCERNS WERE AND ABOUT THE TIME FRAME I NEEDED THE SYSTEM INSTALLED. COMPANY WAS VERY COMPLIANT WITH NEEDS. TWO INSTALLERS ARRIVED AND COMPLETED THE JOB IN 4 HOURS. MY PRICE INCLUDED 1 YEARS WORTH OF MONITORING, AND MY DAUGHTER RECEIVED 2 FREE MONTHS OF MONITORING BECAUSE, SHE TOO, HAD A BRINKS SYSTEM.

HAD AN EXISTING CONTRACT IN SUSPENSION DUE TO A TRANSFER. PERSON DOING ESTIMATE WAS 45 MINUTES LATE. PRICE QUOTED WAS $1045 AND SALESMAN TRIED TO SELL ME MORE THAN I WANTED. COMPANY WOULD NOT HONOR EXISTING CONTRACT WITHOUT SIGNING ANOTHER 2 YEAR CONTRACT. I DID NOT RESPOND TO OFFER. COMPANY CONTACTED ME AGAIN AND SAID I MUST DO A 3 YEAR CONTRACT IF I DON'T PAY OFF EXISTING CONTRACT. I AM CURRENTLY REFUSING ANY PHONE CALLS AND NOT PAYING FOR SUSPENDED CONTRACT.

THEY DID A GREAT JOB. MY SALES REP WAS VERY HELPFUL AND PERSONABLE. THE CREW THAT CAME IN WAS KNOWLEDGEABLE AND CONSCIENTIOUS OF THE FACT THAT I WANTED THE SYSTEM TO BE AESTHETICALLY PLEASING. THE TRAINING WAS QUICK, BUT THE SYSTEM WAS VERY EASY TO LEARN. OVERALL, I WAS VERY PLEASED WITH THE SERVICE AND WOULD RECOMMEND THEM TO OTHERS.

FROM THE SALES REP AND HIS BOSS, TO THE TECHNICIAN WHO INSTALLED THE SECURITY SYSTEM, WE WERE EXTREMELY PLEASED WITH THE SERVICE WE RECEIVED FROM BRINKS. THEY PROMPTLY RETURNED PHONE CALLS, WERE ALWAYS VERY COURTEOUS, AND MADE THEIR APPOINTMENTS AROUND OUR SCHEDULE. THE 3 EMPLOYEES FROM BRINKS WERE VERY KNOWLEDGEABLE ABOUT THE SYSTEM, AND I WOULD RECOMMEND THIS COMPANY HIGHLY.

I WOULDN'T HIRE THIS COMPANY--NOT PROFESSIONAL ENOUGH FOR A JOB THIS IMPORTANT.

I WOULD HIGHLY RECOMMEND USING THIS COMPANY.

NICK WAS VERY PLEASANT AND KNOWLEDGEABLE AND I THINK THE COMPANY WOULD GIVE A GOOD SERVICE. HOWEVER, IN THIS OLD HOUSE, I WANTED PART OF THE SYSTEM TO BE WIRELESS, WHICH BRINKS WOULD NOT DO. I CHOSE ANOTHER THAT WOULD DO THIS, ALSO AT A BIT LOWER COST.

THE MAN, MICHAEL, WAS ONE OF THE MOST PROFESSIONAL SERVICE PEOPLE I'VE DELT WITH. HE WAS EXTREMELY POLITE. IT WAS AN ALL DAY JOB AND I DIDN'T EVEN FEEL LIKE HE WAS HERE.

BRIAN WAS VERY RESPONSIVE AND CAME RIGHT OUT TO MEET WITH US, WAS VERY THOROUGH AND COMPETITIVE.

THE TECHNICIANS WERE GOOD AT DEVELOPING SOLUTIONS TO COVER ZONES OF THE HOUSE. THE EQUIPMENT WORKS WELL AND LOOKS NICE.

THE SALESPERSON WAS KNOWLEDGEABLE, THEIR EQUIPMENT IS RELIABLE, BUT THEY GOT OUTBID BY ANOTHER CONTRACTOR.

I THINK THE SALES PERSON MISREPRESENTED THE CONTRACT REGARDING TRANSFERRING SERVICE TO OUR NEXT HOME.

THE ADT TECHNICIANS HAVE BEEN VERY HELPFUL WHEN THERE HAS BEEN A PROBLEM WITH OUR ALARM. THE MONTHLY FEE IS VERY REASONABLE. THE PROBLEM HAS BEEN WITH THE RESPONSE TO THE ALARM GOING OFF. THERE HAVE BEEN SO MANY ERRORS WITH WHO THE OPERATOR WILL CALL. WHEN THE ALARM HAS GONE OFF AT HOME, THEY'VE CALLED A CELL PHONE, BUT NOT THE HOME NUMBER, AND SENT THE POLICE. THIS HAS HAPPENED TWO TIMES, AND HAS BEEN VERY FRUSTRATING. THEY ALSO HAD A WRONG NUMBER LISTED FOR ABOUT 6 MONTHS THAT THEY WERE CALLING TO CHECK WHENEVER THE ALARM WENT OFF. THEY HAD ACCIDENTALLY MIXED OUR ACCOUNT WITH A NEW ACCOUNT THAT WAS OPENED. THEY DID CREDIT US FOR THOSE SIX MONTHS WHEN WE ESSENTIALLY WEREN'T BEING MONITORED.

THEY WERE GREAT. THEY WERE PROMPT AND CALLED TO TELL US WHEN THEY WOULD BE HERE. HE WAS REALLY NICE AND PROFESSIONAL. HE SHOWED US THE CUT WIRE. HE WENT INTO THE ATTIC AND REPAIRED THE WIRING THAT WAS DAMAGED. HE ALSO GOT MY MOTHER'S PHONE WORKING! HE WAS A VERY NICE GENTLEMAN. THEY ACTUALLY CAME TWICE. THE FIRST TIME WHEN THEY REPLACED A BATTERY, THEY TOLD US WE WOULD BE CHARGED. WHEN THEY REALIZED WE HAD NOT LIVED HERE VERY LONG, THEY DID NOT CHARGE FOR THE BATTERY.

THEY CAME OUT AND GAVE ME AN ESTIMATE. TWO DAYS LATER THEY CAME TO INSTALL THE ALARM SYSTEM. THEY WERE VERY PROFESSIONAL, COURTEOUS, AND CLEAN. HE ASKED ME WHERE I WANTED THE KEYPAD AND THE GLASS BREAK MONITORS INSTALLED. I APPRECIATED THAT HE ASKED BEFORE DOING THE INSTALLATION.

INITIAL APPOINTMENT WAS NOT LOGGED, SO INSTALL WAS NOT GOING TO HAPPEN WHEN WE HAD ARRANGED FOR A DAY OFF OF WORK. BUT THEY MADE THE INSTALL HAPPEN ON THE DAY WE NEEDED TO. WE WERE VERY HAPPY WITH THIS EXTRA EFFORT. TECHNICIANS THAT DID THE ACTUAL INSTALL WERE COURTEOUS AND WORKED AROUND THE THINGS WE WANTED.