Action Plumbing

They were great! I will recommend them and absolutely use them, again.

Jeff is an outstanding professional. He takes the time to make sure things are done right and he has a great attitude about it as well! I just had him fix a long list of plumbing problems, most of which were the result of other plumbers we used in the recent past who were either incompetent or too lazy to too their job right the first time. Not only did Jeff fix the problems, but he took the time to explain what he was doing and why. The quality of his work is top notch. I've actually had contractors in the past tell me my expectations are too high. Well, Jeff met my expectations and then some. I would definitely recommend him and will be doing business with him again.

The plumber did a terrific job. Thorough, prompt and fair with his pricing.

Jeff was determined to get to the bottom of the problem. He was loyal to us as customers and checked back to make sure everything was working. When we called him to check on our generator and pumps, he noticed a problem and immediately took action.

I've got a dehumidifier in my basement. It drains right into the sump (just the drain, we don't have a sump pump). The water started pooling a couple of days ago despite the fact that we hadn't had any recent rain. Ordinarily I'd fiddle with that kind of thing myself for awhile before I broke down to call someone. But with all the rain we've had this year, I wanted to make sure it got fixed before a monsoon turned our basement into a swimming pool. I called a few plumbers. Action Plumbing picked up right away and a plumber was at my house an hour later. Big points for promptness. The plumber spent about twenty minutes cleaning out the drain and then another twenty putting in a new backwater valve. I wasn't familiar with backwater valves and because I'm a DIY kind of guy I like to know as much as I can about these things. I peppered him with questions about the valve and the drain system. He didn't put some effort into explaining it but not much. After he cleaned the drain, I asked him how much the valve was going to cost before he replaced it. He said the rate was $80 an hour, and the part was about $20. He thought it would take him about an hour to complete. It took him twenty minutes. He did a nice job of making sure the drain worked right when he was done. When he came back from his van, I got a bill for a $177. "What's this $65 service charge?" I asked. "That's what it costs just for us to show up at your door," he said. "He should have told you that on the phone. It's standard." "Well, he didn't." I said. "And I don't know if that's standard. A lot of places give free estimates." "Aw, those places all rip you off on the work. They get you on the back end." He may be right about that. But at $177 for less than forty minutes of work and a $20 part, they were really the same price as the "rip off" places he was talking about.

Removed old sink. That was relatively quick and easy. Then they went to install a Blanco silgranit sink they found a crack on the sink (these sinks are notorious for cracking during shipment). So they had to put the old sink back and come back another day. They charged a fair $100 to remove the old sink, attempt to install the new sink (before finding the crack), then reinstalling the old sink. This was no fault of theirs and I did not purchase the sink from them. We returned the cracked sink to Furgenson and purchased a Kohler stainless steel sink. Action Plumbing returned two days later and installed the new sink. It took two guys a solid six hours to install. We have tile counter tops with 2 - 3/4" plywood under it. They had to cut a 1/4" on the sides of the existing whole in order for the new sink to fit. It was time consuming and they had to be careful not to ruin the tiles. The finished job looks great! They were very careful and patient with the job.

I had positive experience with them. He was professional. He cleaned up after himself. The price was reasonable. There really weren't much quality issues because it was not like I bought a product. They were very responsive and they were out the same day. They took care of the work. They were on time. This was the second time I used and I hope just I don't have to use them; but if I need to then will definitely use them.

It went very well every time. Jeff is very professional.

They were prompt on coming for the estimate and on agreeing on a date to install the sink. I had bought all the materials, sink, disposal, new faucet...etc. It was an interesting job to put in a new Blanco silgranite sink, Delta faucet, and new Insinkerator disposal. My house is old, so working in old houses is always challenging...also the old sink was set in tiles (white) and glued down....so it was not an easy job to get it out and not cause damage. Although it took him longer to do the job than the estimate....they did not charge me more. Gary took the time to do the job right! They are very detail oriented.

He walked out to the center of our street where we had a manhole and checked our drainage sewer and identified the problem. Called the city department and they were out that day. I think this was over and beyond. I never had any plumber look farther than the house.

They installed the new fixture and also added a soap dispenser that was mounted near the fixture. They had to cut through the countertop to make a new hole for the soap dispenser. Jeff and Gary made this look pretty easy although I'm sure it's harder than it looks. Overall, they took the bull by the horns, got my new faucet installed and I'm very happy with their work. I certainly would recommend them to others. Thanks guys!

I "assumed" Mr. Satterthwaite was providing the work as he did on a prior job. He sent two technicians to perform the installations. I had previously purchased the wrong size faucet. Because I was at work when this job was being performed (something I will not do again), the technician was kind enough to run to a hardware store and purchase the correct size. I am grateful that they offered to do this so both installations were completed on the same day. I had a very small leak around the drain connector. I called Mr. Satterthwaite and he came right out and applied sealer which worked within a day.

He did an excellent job. He and his helper came and did it in half a day. We installed it so the water would flow out and down the driveway if needed.

Mr Satterthwaite was professional. I called early Monday morning; he arrived within 1 1/2 hrs. Jeff replaced the filler.flapper in toilet at no extra charge.

I called Jeff Satterthwaite Plumbing after reviewing his profile on Angie's List. I am glad I did. I had a toilet that would not completely shut off after filling and a small water leak next to another toilet. He said he could stop by in an hour to access the problem. He showed up in 55 minutes. He quickly sugessted the repairs needed and the approximate time and dollar amount needed to do the job. He installed a new supply valve,supply tube, filler valve, flapper, and wax seal for one toilet. He installed a supply tube, filler valve, flapper, and wax seal for the other toilet. While changing the wax seal on one toilet he found a cracked/broken floor flange. He indicated that he thought this, along with a faulty wax seal might be the source of the small leak. He did not have the part to repair it with him, but left and returned within an hour and a half. The replacement of the flange required the sawing off of the old flange and the gluing on of the new one. Jeff was very knowledgeable and professional. He took the time to answer all of my questions. He took extra care in cleaning up during and after the job. I will definately use him for any future work that I may need.

I was happy with the work. The cost was $50 more than the quote but I was still ok with it. He does very nice work.

He got there on time. this was a new install for a gas range. He tapped in to the existing black pipe and the work looked great. No cheap short cuts very professional work.

I called Jeff Thursday and he met me at the house at 7:30 am the next morning to repair a pipe leak that was very tough to get to. The leak was behind a three piece tub surround and there was very little room to work. Jeff did a great job fixing the issue quickly and efficiently. We'll use him again for future work.

He is really a good plumber and can really talk to you about choices as to a less expensive solution. He is a person that has a lot of experience and is willing to work for the best solution for whatever the problem is. He has done some very difficult plumbing jobs for me with a really good solution.

At 430pm, on the Saturday before Christmas, after smelling a small gas leak outside our home, the gas company shut off our main and told us we'd have to get it repaired and then call them back to have it turned on. It wouldn't have been a big deal except it was supposed to be -10 degrees wind chill and we have a 2.5 yr old in our 111 yr old home so that wouldn't be to good. At 435pm I was on the phone calling every plumber I could find on Angie's List but most of them had holiday parties. After reaching Jeff about 5pm, who was at home relaxing, he agreed to come over and fix it!! He and his asst. Justin got here about an hour later and within 2 hours they had replaced the parts that needed it and tested the line successfully. The gas company came back out and by 930pm our gas was on. THANK YOU JEFF & JUSTIN for the great work, your kindness for coming over on a Saturday night and for being super nice, polite & pleasant to have in our house. If we ever have any other work that needs done you all will be the first we call and we've already sent a relative your info for some work they need done.

The work was fine. He was just an hour late. Jeff was only here for an hour. An assistant finished out the job and did okay; however, when installing the seats on the toilet, he installed the wrong ones, so my husband had to change them out the next day.

Jeff worked with the contractors, and coordinated the several trips required to accommodate the schedules of other work being done. He was thorough in the repairs and installations, and even made some recommendations of other items I should consider. Would definitely hire him again!

THEY REPLACED MY OLD CAST IRON PIPE WHICH WAS LOCATED UNDER MY BATHROOM. THEY HAD TO GO DOWN TO THE CRAWL SPACE AND CRAWL TO ACCESS THE PIPE. HE HAD A FEW YOUNG MEN THAT HELPED HIM AND THEY CARRIED OUT THE PIPE WHICH WAS VERY HEAVY. JEFF ASSURED ME THAT IF SOMEONE WOULDN'T PICK IT UP, THEN HE WOULD COME BACK AND TAKE IT AWAY. HE ALSO HAD TO PUT IN A NEW WATER LINE UNDER MY KITCHEN SINK AND DID A FEW OUTDOOR REPAIRS. HE HAS DONE A NUMBER OF THINGS FOR ME WHICH I CAN'T RECALL EACH INDIVIDUAL JOB, BUT HE HAS DONE EACH WITH PROFESSIONALISM. JEFF IS SO INTELLIGENT AND POLITE. HE SPEAKS IN SUCH A SOFT TONE AND INFORMS ME WHAT I SHOULD OR SHOULDN'T DO. I AM ABSOLUTELY PLEASED WITH JEFF SATTERWAITHE AND ACTION PLUMBING.

Both jobs were completed. Everything went great. Mr. Satterthwaite was very professional and obviously knew what he was doing. After the work was done, he answered some questions about other plumbing jobs we are thinking about having done. He explained what would be needed and why, as well as the approximate cost. We will definitely hire him again.

We returned from vacation on Sunday and could only get a trickle of water when we turned the main valve on. We called Jeff on Sunday, hoping he could come within several days (we were able to function with the little amount of water we were getting). He talked about coming right then and we said it wasn't an emergency, just put us on your list. He said he would be out the very next day, Monday, and he was. He had to leave at one point and get some special parts and rework a section and kept us informed as to when he would return. Jeff was honest, skilled, courteous, and I'm glad we found him. We also give him a gold star for his communication skills. An excellent experience.