Ace Roofing and Construction

This company is amazing. We have a fairly large house. I was expecting the roof replacement to take several days and they did it just one day. There attention to detail was amazing. They even brought their own porta-potty. Two thumbs up.

After they replaced my roof and siding after a bad hail storm, my ceiling continued to leak. They came out twice and did not resolve the leak issue. He passed me along to a Siding contractor with experience who told me that Ace should have caught the issue initially. Ace refuses to take any blame and is being professionally rude in text. I have to pay additional monies for something that should have been done in the original job.

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I had been dealing with a leak that was very difficult to identify. Three other roofers and chimney masons could not figure out how water was leaking around a chimney. Rodney was amazing. He knew exactly what the problem was and even came out on a Sunday to make the repair before a big rain. Thank you Rodney!

Rodney is a "No BS" type of guy. Which I very much appreciate. He gave me a rough quote over the phone so that I could let him know if it was even in the ball park of what we were looking for so I didn't have to waste his or our time. He then came out and did a more exact estimate while we were at work and left it in our mailbox. We liked what we saw so we signed the contract and scanned it to him and then they came out to do the work the next week and finished in a day. I have actually been in contact with Rodney again for other estimates.

It went well. Rodney answered all of my questions. Provided an estimate in a timely manner. Started the work soon after the contract was signed and finished the work within a day. I am pleased with the end result.

THEY WERE THE 2ND COMPANY CALLED ON AND THE BEST, QUICK RESPONSE TO GIVE ESTIMATE, NO PRESSURE, WELL KNOWLEDGED, HAD ME SOLD ON FIRST CONVERSATION. KNEW HOW INSURANCE COMPANIES WORK, VERY HELPFUL IN PICKING OUT ROOF AND GUTTERS.

Received an estimated from Rodney on 5/14/13. Repairman came on date specified - 6/4/13. He immediately went to work to repair the hole made by (we think) a raccoon. Work was completed quickly and all debris was removed immediately . We would use them again if the need arose.

I signed the paperwork on Saturday and by Tuesday they were coming to do my roof. They ordered materials and the materials arrived around 9:00 that day. An hour later, 9 guys arrived to put the roof on. They worked continually until that night around 9:00 and I had a new roof and you could not tell they had been here, (Well, except for my hostas and lilies that were crushed but there was no way around this) During the day, the guys were kind, if I needed to come out of the house, or someone arrived. They stopped their work to make sure that no one got hurt. Half way through the day, the owner of the company arrived and explained to me the process and what they were doing. He was very kind and very knowledgeable . Items that they may have forgotten he brought to them. At the end of the day, the sales rep came and finished little things the guys forgot, collected the money and it was over.

They were very professional and courteous. It was appreciated that they took a small project seriously. Also, they quoted me on a needed project in the future. It was nice that they did not push me to get it done immediately.

The representative came to my home to look at the issues with our roof. He was 45 min. late. No apologies. When I mentioned that I had been trying to call him to be sure he was still planning to keep our appt., he laughed. Throughout our discussion about the work to be done, he kept asking me "well what do you think needs to be done?" I told him I didn't know since I wasn't a roofer. At one point, he looked at the quote from my insurance adjuster and he asked me "would you do the job for that?" Again I replied that II really didn't know since I wasn't a roofer. Upon leaving, I explained that we needed to make a decision within 7 days. He said he would be back in touch with a quote within 3 days. I did not hear back with a quote until two weeks later, after my roof had been repaired by someone else. His excuse was that he had the wrong e-mail for me. However, when he did finally send the quote he used my correct e-mail and of course he had my phone number as well. His excuse did not hold water. I had two other companies give me quotes. The other two gave me quotes within 24-48 hours. The company that actually did the work, Roof Masters and Exteriors, owned by Shane Yeary, came out an did an excellent job.

Ace communicated start date and timelines very well. Showed up on time and finshed the job in 2 days as estimated. Rodney the owner showed up mutliple times to inspect the work and communicated on any questions we had during the process. Roofing crew was very good. Cleaned up everything at completion. Would hire again.

Employees arrived as stated by mr. Rodney Stovall to start installing the roof on home approximate 8:30 AM and continued to work until the job was finish. The Employees appeared to be very friendly and very skillful..as I expected.

They gave a good price.

I think their prices are pretty comparable. They answered all of our questions. They were pretty easy to work with.

I was very impressed from the outset - straightforward estimates and flexible scheduling. The repair was seamless and Ace ensured that they had matching shingles to repair the damage. Overall a very positive experience and will use them again.

Ace responded satisfactorily and provided the requested quotation. I got one other bid for price comparison. Ace quoted the higher price at $2291 and the other bidder quoted $ 2145. Ace quoted a 2 year warranty and the competition quoted a 5 year warranty. All other details were essentially the same. The difference in price was not significant, but the game changer for me was Ace wanted a deposit of $ 800 payable at the signing of the contract. For a small job I didn't think the request for a deposit was warranted, so I used the competitor with satisfactory results. The winning company was Heritage Home Solutions.

I think they all did well. I followed up with a different company because they would respond more quickly. They didn't follow up so quickly, but everything else went fine, I think. Everything seemed to go pretty smoothly with this company.

It was very good experience. They are a small company, quick to respond, very thorough and good at defining costs. They worked quickly, efficiently and didn't leave a mess. The owner is very personable.