AAA PROPERTY SERVICES

Wow... Avoid at all costs. Set an appointment for 12 and he showed up 25 minutes early. We do not live at the house needing the radon inspection. He insisted the appointment was for 11 in spite of his first words being that he arrived early and we have a text message from him saying 12. When he called he was extremely rude and was unwilling to wait the 15 minutes for us to get there. We offered to provide him the door code to get started while we drove there. He was unwilling to wait. Not sure how 15 minutes to make $150 wouldn't work for him, but we are moving on to a different company.

He's a one man operation. If you have a problem with radon levels that are still high after he installs the mitigation system, be prepared to feel like you are a nuisance. His thorny, defensive personality makes him difficult to work with. His communication fluctuates between down right rudeness to passively aggressive non communicative. Getting a copy of his warranty was like pulling teeth. He lacks professionalism. He should not be working with the public. There are too many good providers to have to put up with this man.

Ken was able to come out to our home the day before closing and install a radon system as well as treat mold in our attic. Ken was very detailed in explaining how every things works. He did excellent work and his price quote was cheaper than all of his competitors I called. I will definitely recommend him to others.

From the initial contact, Ken's manner was was brusk, on the verge of being rude. He stated that he needed to take a look at the system He said he would be at the house the same day, as soon as he finished another job, but could not give an approximate time. True to his word, Ken arrive less than 2 hours later. He went to the basement, and immediately said the radon mitigation system was not the issue, but that the sump pump float needed to be set lower. Without unsealing the sump pump and looking, he was certain that the water within the pipe had been pumped up from the sump pit and not from outside. He recommended that it be fixed as soon as possible. Ken then wanted to see where the sump pump was discharging in the yard and went out on the back patio to inspect it. He said nothing, but went to his truck. Ken soon returned with a ladder and a saw. He returned to the basement and sawed the pipe apart and removed the u-shaped joint. He poured about a cup of clear water out of the pipe, again stating that this water came from the sump pit, not outside (although he told me repeatedly that rain water from the outside that comes into the tube goes into my sump pit). About this time, he answered a phone call. After listening a few minutes, and pacing in my basement, he stated, something to the effect of "You know what? I'm glad you guys are so busy that you don't have common curtesy to get back to me. Just forget it, don't call me back!" Somewhat alarming, and quite unprofessional, in my opinion. Aside from emptying the water from the joint, no other work was done. Upon leaving, his advice was to "have your husband lower the float on the sump pump, and do that as soon as possible. It will be $125 if you call me out here again." Overall, this provider was quite condescending and rude, and lacked a level of professionalism in my opinion. He left my back sliding patio door open, as well as my front screen door unlatched and open (I'm thankful my pets did not get out!). I appreciate being informed and having providers take the time to explain their work and answer my questions, however this provider seemed to be lacking in customer service skills.

the owner did a fine job-- UNTIL job completion when immediate demand for payment without the owner supplying an invoice with a statement of work he completed. Said he should be paid based upon his word given in on proposal. Sent check anyway to address on Angie's List. When he did not received check, he started with threats. Finally determined that he had not updated his address and 1st check was sent to his old address. He did not care. Continued with threats. Stopped payment on first check and sent 2nd check. When it did not arrive on the day he expected, the contractor started a barrage of threats of mechanics liens and lawsuits. AVOID THIS PROVIDER AT ALL COSTS if you do not want to deal with a very unprofessional service provider. The shame is that AAA Property Services is probably a good provider. The owner's lack of professionalism is shamefully abominable, which negates any good that the company might do. Actually, I feel sorry for an individual who has such pent up anger that he has to take it out on good faith customers.

Ken was great and did exactly what I expected. The job was done professionally and he explained the installation and process very clearly. Great work at a very fair price.

Everything went great. Ken with AAA Property services came out first for an estimate. I felt his pricing was fair. We called him a couple days later to do the work. He was very knowledgable and took the time to explain everything to us. It went great. Would highly recommend him if you are needing mold remediation.

We were selling our home and the buyers did a radon test that came back high. Called up AAA and they were able to get out the next day and got it installed in the blink of an eye. We shopped around and several other Angie's List providers quoted higher and wouldn't be able to get out to us for a week or longer.

Price was good. Service was ok. Informed by electrician that the way the radon system was plugged in was not to code and we had to have it fixed. Would recommend if you just need it done as cheap as possible.

Ken came to the house on schedule and did an excellent job of installation. After the installation the follow-up test was near zero for Radon. With the home being on a slab it presented some challenges for installation and Ken did an excellent job with this installation. The installation was completed in under two hours and all clean-up was made. Would recommend this company again!!!

I was selling a house where radon tested high. He came quickly installed the system. It's fan sucked up mud and clogged he went and fixed it, retested and drove the test waited for the results on my closing day. Went the extra mile.

Came out on a sunday to inspect, had an estimate to me within 3 hours, stayed true to his estimate. Removed all mold from our crawlspace. We go to close the home for sell in an hour and a half. I would highly recommend this company to anyone who has mold; our mold was really bad and he got rid of it all. We will have him look at our new home also.

Our radon pump was under warranty with Mr. Hurder's company at the time we contacted him. We paid him for his visit, though he did not find anything wrong. During our follow-up conversations with him he were struck by his rude, hostile tone. During a recent conversation he recommended that we have another company evaluate the problem, which we did. If the second company felt that the motor needed to be fixed, he told us he would comply. The second company, which is highly rated on Angie's List, told us that they would recommend replacing the motor to see if that helps, especially since the pump is still under warranty. When we contacted Mr. Hurder with this follow-up information, he dismissed it all, telling us he would not replace the motor and that he's tired of hearing from us. When we mentioned that we would report this lackluster technical support to Angie's List, he told us that he "doesn't give a *expletive*". The radon pump is still vibrating.