I've used AAA Pool Water since 2014 when we moved into a house with a pool. I was originally impressed with their responsiveness, ability to deliver quickly, and good pricing. Prior to 2020, they continued to deliver on all of those aspects. Last year, there was a bit of a hiccup when I was supposed to get a delivery in the morning and ended up being the last of the day. I had to call a few times to find out what was going on. One hiccup I was willing to excuse, and I recognize this is busy season and they are probably working sunrise to sunset. However, this year they completely left me high and dry with no communication. I called on a Monday and setup a 6500 gallon delivery for Friday morning. Friday morning came and went, I waited until noon to call knowing they are busy and things come up. Voicemail box was full. Then I called about every 2 hours and texted an iMessage that I know was delivered. Sometimes the voicemail was full, and other times it was not, which indicates they were listening to and cleaning out voicemails. My neighbor had also called and left a separate voicemail seeking delivery and they never called him back either. I specifically drained my pool based on my delivery date, to a level where it's not good to be opening/closing the safety cover at risk of breaking something. I have young kids and so do several neighbors nearby. AAA completely screwed me this year and left me scrambling to get water before my contractor arrives to open and left me with a huge safety hazard in my yard. Thankfully Dan's Pool Water in Lebanon saved the day, responding within an hour to an inquiry on FB. Now that is customer service. If you're West-Northwest of metro area consider contacting them. Screw you AAA Pool Water! I work in sales, and if I ran my business the way you run yours, I wouldn't have a single customer. Even a personal emergency could've been dealt with by updating voicemail message.
Description of Work: Top off pool
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$250
Dennis L.
06/2015
5.0
pool cleaners
+ -1 more
I searched for a water delivery company on Angie's List for our family pool. My wife was hoping to get it ready for the grandkids this weekend. I have never used a pool water delivery service before but didn't want to mess with the well water this year. I called two companies on Angie's List to inquire about water delivery. One company did not return my call until the next day. AAA Pool Water was further away but I called to see if they delivered in my area. They answered the call promptly and let me know they could delivery the same day. We scheduled delivery for that evening which was the best time for me. They were right on time! They took the time to check our pool and to work out the wrinkles in the liner as they filled it. I was prepared to do that myself but they took over and did a great job. They were friendly yet professional. My wife and I were very pleased with their service. We would definitely use them again. Plus the grandkids kids didn't have to wait for the weekend, they were swimming the next day!
Description of Work: Delivered water for our family pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Dan L.
05/2014
5.0
pool cleaners
+ -1 more
Wow! Same day service during busy season with a price right inline with what my pool guy told me to expect for pricing. Arrived ontime and everything went smoothly.
Description of Work: Topped off our pool with 5,000 gal
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Amy M.
07/2013
5.0
pool cleaners
+ -1 more
Awesome to work with, very helpful
Description of Work: Pool Water Delivery
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Susan I.
07/2013
5.0
pool cleaners
+ -1 more
see comments above.
Description of Work: Great communication. Very punctual. All employees we came in contat with were extremely professional. Had origionally contacted another big pool water provider in our area but found out they push back homeowners delivery dates if a pool company calls.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Brenda M.
06/2013
5.0
pool cleaners
+ -1 more
It went well. Their price was either within range of others, or cheaper. Very nice and professional person. Punctual and fast.
Description of Work: Filled pool up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Teresa W.
06/2013
5.0
pool cleaners
+ -1 more
On time - charged price quoted - friendly
Description of Work: Filled our swimming pool
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Jason H.
04/2013
5.0
pool cleaners
+ -1 more
Absolutely excellent service
Description of Work: I called 3 pool water delivery companies and AAA was by far the cheapest. The gentleman said that I could schedule for whenever I would like including Sunday. I scheduled it for Friday at 6 p.m. And they showed up right on time. The gentleman was extremely nice and went the extra mile to help me get my pool ready. I will defiantly use them in the future and would recommend them to everyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Dianne C.
06/2011
3.0
pool cleaners
+ -1 more
I just needed pricing from him, but it sounded a bit high.
Description of Work: I called for a quote for delivery of some pool water.
Rating Category
Rating out of 5
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$120
JASON S.
05/2011
5.0
pool cleaners
+ -1 more
Called to set an appointment to fill our small pool over Memorial Day weekend, and the had a truck out in about an hour. Charlie was extremely nice and helped find a missing piece to the pool, and took his time getting the wrinkles out of the bottom of the pool. Great service.
Description of Work: Had a quick-set pool filled with 2,000 gallons of water
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Paul L.
07/2010
5.0
pool cleaners
+ -1 more
Great. Delivered on short notice for a fair price. Excellent customer service.
Description of Work: Delivered pool water and filled our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
JASON S.
06/2010
5.0
pool cleaners
+ -1 more
AAA was great to work with. They fit us right into the busy Memorial Day weekend schedule without much notice and were very kind and understanding when we had to postpone TWICE due to having trouble with our pool set-up. When we finally confirmed the appointment, they arrived promptly and, Jason, the guy delivering the water, was super nice. No hassles whatsoever and the best price in town based on our research.
Description of Work: AAA came out Memorial Day weekend to fill our 2,000 gallon quick-set pool with water.
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Service Categories
Pool and Spa Service
FAQ
AAA Pool Water is currently rated 4.6 overall out of 5.
No, AAA Pool Water does not offer free project estimates.
No, AAA Pool Water does not offer eco-friendly accreditations.
No, AAA Pool Water does not offer a senior discount.
No, AAA Pool Water does not offer emergency services.
No, AAA Pool Water does not offer warranties.
AAA Pool Water offers the following services: Pool water, pool maintenance, jacuzzi & hot tub.