I believe this company is to scam people. He charged us $300 without fixing the issue and when we called him he did not answer or return our calls. Stay away from this place. Terry is not an honest man.
Description of Work: supposed to fix our oven but he did not fix it.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$300
troy J.
12/2024
1.0
appliance repair
+ -1 more
Not good. They were scheduled to be at my house to look at my oven before 11:00 on Monday. Didn’t show up, didn’t call. Not even an apology when I spoke to them the next day. Also, they had looked at my refrigerator the week before last. Said they ordered parts but no follow up or status after 10 days. Cancelled and they charged me $79 service charge.
Description of Work: Water dispenser in refrigerator doesn’t work and oven won’t go over 307 degrees.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$79
Fred M.
07/2024
1.0
appliance repair
+ -1 more
I had a terrible experience with AA Appliance Repair. I called them to fix our oven and he charged us $300 to change the igniter however the problem was not fixed and we called him back. He said he needs to change the shut off value and cost US another $200 and we agreed to it. That was a bout 3 months ago and at first he was answering our call however now he does not even answer our call or text. We have tried to reach out to him but no luck. I just want everyone know of this and I am not sure if he deals with his customers the same way or not but I felt I need to share our experience with everyone.DO YOURSELF A FAVOR AND STAY AWAY FROM AA APLIANCE REPAIR!!!
Description of Work: he charged us a fortune but did not fix our problem with oven. DO YOURSELF A FAVOR AND STAY AWAY FROM AA APLIANCE REPAIR!!!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Barbara T.
12/2020
5.0
appliance repair
+ -1 more
Terry worked on washer for an hour or more. He cleaned out pump but washer needed a new control panel. Had one been in stock locally, would have had him replace it. Instead we have to replace the washer. He gave us great advice on what to consider in choosing one and only charged for service call.
Description of Work: Washer stopped working. Wouldn’t drain
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49.5
Harold N.
04/2018
5.0
appliance repair
+ -1 more
Called on Monday and they suggested I remove the plug and wait 30 minutes and see if the issue is corrected. That did not work. Called on Tuesday and they dispatched a technician who determined that a major repair was necessary. He also said that it would be cost not be cost effective as the repair would be close to the cost of a new appliance. I must compliment the people on there honesty and professionalism,
Description of Work: Samsung side by side refrigerator freezer not freezing food.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Don F.
01/2016
5.0
appliance repair
+ -1 more
AA Appliance repair had replaced the LG Washing machine pump on December 7th of 2015 and we noticed water on the floor after washing clothes yesterday. We called and AA Appliance sent technician Terry out to see what was leaking. When the rinse/spin cycle was run while Terry the AA Appliance technician had the back off of the washing machine he did not see any leaks. Terry was very nice about this and told us to go ahead and wash some clothes and call if any leak occurred and he would return to see what was causing the leak. Terry did not charge us since he had replaced the washer pump in December and after washing several sets of clothes we found no more leaks. Terry was not sure what had happened because if there was a leak from the pump that he replaced it should repeat but for some reason did not.
Description of Work: AA Appliance sent technician Terry out to check out the LG Washing machine for leaking water that we had noticed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
George E W.
11/2014
5.0
appliance repair
+ -1 more
Called the number from Angie's, Terry responded with a phone call. Based on my description of the problem, he ordered the part and it was installed the next day as promised. We are well satisfied with the company and service.
Description of Work: Replace a fan in the refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Linda V.
04/2013
5.0
appliance repair
+ -1 more
The technician was very knowledgable and helpful. He gave me some pointers on how to keep my dryer working efficiently. This was his third time coming to work on one of our appliances. He is always willing to answer questions I have.
Description of Work: The technician came to fix our dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
David C.
07/2011
5.0
appliance repair
+ -1 more
They came when they said. they called ahead. they finished promptly. They gave good advice. the appliance worked when they were finished. However, I went to call them again today and the phone number listed connected me to someone who isn't AA Appliance repair. Someone should tell the the phone number is wrong.
Description of Work: They came and made repairs to the dishwasher. Replaced the sprayer arm and other parts. Dishwasher worked well after the fix
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
ANDY B.
10/2009
5.0
appliance repair
+ -1 more
The experience was very good with them. They were very professional, confirmed when they would be coming out, so, we had a good idea about the time frame. They were also very courteous and I think they are a very good company to use.
Description of Work: They fixed a problem with washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
JAMES B.
11/2007
1.0
appliance repair
+ -1 more
I don't believe this company is legitimate. Probably a scam operation. I would not recommend having these guys in my house.
Description of Work: I called on three different occasions to schedule repair on my refrigerator. Twice I was stood up and he always had excuses. The company operates via a cell phone where you have to leave a message. This company is a shoddy operation.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
FRANK R.
01/2007
1.0
appliance repair
+ -1 more
The never showed up.
Description of Work: We called to have them come out and repair our electric stove.
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Service Categories
Appliance Repair
FAQ
AA APPLIANCE REPAIR is currently rated 3.9 overall out of 5.
No, AA APPLIANCE REPAIR does not offer free project estimates.
No, AA APPLIANCE REPAIR does not offer eco-friendly accreditations.
No, AA APPLIANCE REPAIR does not offer a senior discount.
No, AA APPLIANCE REPAIR does not offer emergency services.
No, AA APPLIANCE REPAIR does not offer warranties.