Dr. Steve was very patient with me in answering my many questions and in resolving the PC issues I was having. He spent allot of time explaining the areas of concern I was having. I will recommend him to anyone I know that needs a " A Computer Doctor".
Description of Work: I had miscellaneous issues and errors that needed to be resolved on my PC that prevented me from logging on. Also needed information on the best way to back up files and about password protection and other areas of operations.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Arthur K.
09/2016
5.0
computer repair
+ -1 more
Steve has always been prompt and attentive to our needs and emergencies.
Description of Work: Installed and upgraded our PCs and laptops several times for more than 15 years. Provided trouble shooting and emergency services numerous times.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Marty W.
07/2016
5.0
computer repair
+ -1 more
Very well. He gave me an appointment within a few days of when I called. He came when he said he would. He was very personable and got the job done.
Description of Work: I bought a new computer and needed things transferred from my old computer to the new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$93
barbara C.
03/2016
5.0
computer repair
+ -1 more
He has done great work for us. The service was fine. He did exactly what he was supposed to do. He did it nicely. I would absolutely use them again.
Description of Work: The computer got messed up. I had them a couple of times.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael J.
12/2015
5.0
computer repair
+ -1 more
I called Steve regarding setting up my new monitors on Monday AM. He came out today, Tuesday, @ 10 AM. They work perfectly. Steve is my "go to" computer guru. He helped me with purchasing a new computer on 12/1/14. He went with me to buy the computer, transferred my files from the old computer to the new computer, and set up my new computer. My work is very time sensitive and he realizes that. He has always been professional, punctual, and helpful. Thanks, Steve!
Description of Work: Steve came to my home office and set up my new dual monitors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
John S.
03/2015
5.0
computer repair
+ -1 more
Very smoothly and professionally.
Description of Work: Service call. Removed unwanted software and corrected IE errors. Set up and tested printer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$66
KEVIN M.
01/2015
5.0
computer repair
+ -1 more
My old PC was getting slow and unreliable. Steve had worked on it in the past and I hired him to get a new one. I gave him a ballpark figure and he gave me some examples of what I could get for that price. When we agreed on the final figure and options he brought the computer over to my house and transferred the contents of my old computer to the new one. He made sure the new one was working correctly and then showed me how to do a "Monthly Maintenance" to keep the computer safe and healthy. It works great and is much faster than my old machine.
Description of Work: Acquired and programmed a new computer for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Paul O.
09/2014
5.0
computer repair
+ -1 more
Went very well. Steve obviously enjoys his work and it shows in his pride of workmanship.
Description of Work: transferred files, backed them up, cleaned up what the computer guy didn't.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Michael J.
08/2014
5.0
computer repair
+ -1 more
I called Steve and explained my computer was down. I am a CPA and this was a really bad time for this to happen in the middle of tax season. I called Steve around noon on March 17. He said he would try to make it out that day, if not it would be tomorrow. He called me about an hour later and said he was on his way! My computer was fixed within an hour of his arrival. Thanks, Steve!
Description of Work: My computer went down suddenly. I couldn't use it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
KATHY P.
04/2014
5.0
computer repair
+ -1 more
This was worth every penny as it is now working correctly. I have used this company for the past several years and have been happy with their work. He can come out to your house, does excellent work, explains thing very well and gives you options.
Description of Work: They did maintenance on my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Steven B.
04/2014
5.0
computer repair
+ -1 more
He was very friendly and knowledgeable. Steve talks on a level that I could understand (I would say my computer knowledge is "average"), vs. my former computer repairman who unfortunately is no longer with us anymore. It is easy for a computer "geek" to talk over people and make things hard to understand, Steve did not. He also gave me some suggestions to improve my computer's life and its performance (surge protectors, back ups, etc). I recommend him!
Description of Work: Had an issue with computer, turned out to just be a monitor going bad. He came on a Saturday due to the urgency of my issue (was booked until the next Wed initially). He cleaned my computer for me while he was here (we have 4 cats and A LOT of cat litter dust).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Roberta S.
04/2014
1.0
computer repair
+ -1 more
It went horribly. He seemed to do more talking than working, and I got the sense he may have not quite known very well what he was doing. He was at it for a couple of hours, and he tried to charge me for even more. I wound up going to Geek Squad and it took them no time at all. I still go there for my computer troubles. .
Description of Work: I bought a Big Deal for computer repair.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$55
Response from A+ Affordable Computer Doctor
Please note: This report was submitted over two and a half years after the stated date of service. After reviewing my records and looking up her address, to refresh my memory, I would like to address several facts: 1) Price: I know of no company that will go to a home and provide computer service for two hours for the stated price. 2) Responsiveness: Her request for service was received on 9/4. She received a call within 24 hours and the appointment was set for 9/14. This fact is reflected in both my calendar and my invoice. 3) Punctuality: I arrived within 5 minutes of the agreed upon time. 4) Professionalism: I was clean and neat. Please see my other reviews for insight of my professionalism as viewed by others. As for “It went horribly”, this is not what she said at the time. I assisted with a data transfer and setup a printer. These things were accomplished. I did not do anything to her computer. At the time, she indicated she was pleased. I did not try to charge her for more money. I may have recommended a course of action for issues we discussed, but I absolutely did not attempt to sell her a service she did not need, nor increase my price on the spot. As this was over two and half years ago, I have to suspect that she has me confused with another vendor, especially as her stated date of service was two weeks after my appointment with her. Additionally, she says she took the computer to Best Buy to have it worked on. Again, I performed no work on her computer, except to transfer data and setup a printer. Assuming it is me that she is referring to, I somehow managed to offend this client. I sincerely regret that.
Ralph K.
03/2014
5.0
computer repair
+ -1 more
When he delivered my serviced computer, he made sure all network and printer connections were in place. He taught me how to perform maintenance on my computer and answered all of my questions.
Description of Work: He picked up and delivered my laptop in the timeframe he promised. He wiped and reloaded my machine. Now it works well. I plan to call him for my future needs. I thought the fee I paid was quite reasonable for the service, personal delivery, and instruction he included.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
STEVEN & MICHELE G.
02/2014
5.0
computer repair
+ -1 more
I use him on going. I’ve used other places but they are triple the price. I have a desk top and laptop that he services. He is very reasonable. Sometimes I can call him and he will talk me through the problem on the phone at no charge. He is pretty easy to work with. He’s always punctual and accessible.
Description of Work: I use him for computer services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
JOANNE W.
01/2014
5.0
computer repair
+ -1 more
Steve is extremely knowledgeable and very nice to work with. He's very professional and promptly return calls. My brother has used him with great satisfaction, and now my Mom uses him for ALL of her computer needs!
Description of Work: I bought a big deal for 2 Hours of On-Site Computer Repair! He set up our wi-fi home network and alleviated a slow computer issue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$54
Response from A+ Affordable Computer Doctor
I appreciate the nice report, but how did I fail to completely satisfy in any category? In other words, what could I have done better??
Thomas H.
01/2014
5.0
computer repair
+ -1 more
The owner could not personally make it due to other commitments, but sent employee (Marty) the next day. Arrived close to appointed time. Called to say would be a few minutes late. Operation went smoothly and all file connections restored. I had a couple of questions about backing up some files and owner offered helpful suggestions.
Description of Work: Restored lost connection to personal folders in Microsoft Outlook. Files held much critical info for work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Stuart N.
12/2013
5.0
computer repair
+ -1 more
Called to repair an old HP computer that had crashed. This was the 2nd major failure in a few years, but the first time I called someone for a repair. He was able to get the computer rebooted after replacing the hard drive. Could not recover the data which did not surprise me since this was crash number 2. (Had backed up important data on external drive) He was able to get the computer back working and repaired a lot of the drivers I had lost and been living without from the first crash. It was nice to have sound and the use of my disc drives again! He also installed antiviral and other monthly maintenance type programs that should keep me running clean from now on. There was one minor glitch when the USB chip for the wireless mouse went missing during the repair, but without hesitation he gave me a wired mouse to use temporarily and then a few days later came with another wireless mouse replacement free of charge. He showed up on time for appointments for pick up and then return of repaired computer. Would definitely use again for other computer issues. It was very convenient having someone come to the house, instead of having to haul the hard drive to a shop and then try to reconnect the computer to everything again myself.
Description of Work: House call to fix a crashed personal computer. Took computer with him when problem couldn't be fixed on site , then delivered repaired computer back to house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Lynn P.
12/2013
5.0
computer repair
+ -1 more
When he attempted to reset my old router (I forgot password and couldn't login), we discovered it wasn't working. Because I didn't want to wait and reschedule for a new router set up, he took the time to assist me in the selection of a new router at a nearby electronics store and installed it yet that night. While the extra time wasn't covered in the Big Deal I purchased, the additional charges were reasonable. I really appreciated his accommodation and willingness to complete the unexpected extra work in the same visit.
Description of Work: Steve is very professional, knowledgeable, thorough and accommodating. He cleaned up a very slow and freezing laptop and set up new wireless router.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Frances G.
12/2013
5.0
computer repair
+ -1 more
He was excellent. He came when he said he would and brought the equipment when he promised. He was very patient with me and explained in detail that I could understand. I will continue to use him and recommend him to others.
Description of Work: computer repair and cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JUDY W.
12/2013
5.0
computer repair
+ -1 more
Steve has worked several times on my computers and my father's computer. He is a really great guy and will make suggestions to reduce cost. I recommend Steve highly.
Description of Work: Set up my new computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Rodger G.
11/2013
5.0
computer repair
+ -1 more
As the computer slowed down, we sent him an incomplete email. He came the same day to check it and took it in. He ran diagnostic and identified the problem. He repaired the computer and checked it. He called to return it. He was able to return it 3 hours earlier than we had anticipated. He set up the computer in our office and made sure everything was functioning. He took all of our recyclable electronics and everything is working fine. We are always pleased with his service.
Description of Work: Repaired hard drive, recovered data, and installed wireless router.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
Paul W.
11/2013
5.0
computer repair
+ -1 more
Mr. Freeze was very professional and very punctual. He was extremely good at explaining what the problem was and exactly what he did to correct it in terms we could understand.
Description of Work: Wiped and restored Windows 7 Reloaded and updated all my software Checked our Internet connectivity and e-mail.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
barbara C.
10/2013
5.0
computer repair
+ -1 more
He is excellent and I would recommend him to anybody. I have been using him for almost 10 years. He is very thorough and makes sure I understand everything he is doing.
Description of Work: hooking up a brand new computer and router
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Chris D.
10/2013
5.0
computer repair
+ -1 more
Mr. Freeze was successful in restoring my password within a short period of time. He was 35 minutes late and didn't telephone because he had an incorrect telephone number for me even though we spoke on the telephone earlier in the day. Even though we found we had a common interest, Mr. Freeze did monopolize the conversation. He is very knowledgeable but most of what he said was over my head so the conversation could have been shorter. However, I would use his services again and I would highly recommend him to others.
Description of Work: Restored Windows Administrator password.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$70
Kathie G.
09/2013
5.0
computer repair
+ -1 more
It was an Angie's List Big Deal that I purchased. It went well. I didn't spend anything more than the Deal. The guy was real thorough. I was pleased with it.
Description of Work: I used A+ Affordable Computer Doctor to try to speed up my computer.
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Service Categories
Computer Repair,
Computer Sales,
Computer Training
FAQ
A+ Affordable Computer Doctor is currently rated 4.8 overall out of 5.
A+ Affordable Computer Doctor accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A+ Affordable Computer Doctor does not offer free project estimates.
No, A+ Affordable Computer Doctor does not offer eco-friendly accreditations.
No, A+ Affordable Computer Doctor does not offer a senior discount.
Yes, A+ Affordable Computer Doctor offers emergency services.
Yes, A+ Affordable Computer Doctor offers warranties.
A+ Affordable Computer Doctor offers the following services: On-Site Computer Repair. Networking. Virus Removal. Purchasing Assistance. Programming. Troubleshooting. Training. Project Management & Consulting.