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NAYLOR & SONS INC

Masonry

About us

Family owned and operated. Certified and insured. Member of the BBB. Prompt, Professional no mess service. Monthly coupons in Big Bucks, circulated the first Thursday of every month in the Journal Gazette.

Business highlights

53 years of trusted experience

Services we offer

Chimney cleaning, Relining, Rebuilding, Masonry and Brick Repairs, Waterproofing, Rain Caps, Dampers ,Wood burning stoves & Wood burning Inserts Installation. Dryer Vent Cleaning and Repair.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Showing 1-2 of 2 reviews

Rodney N.
07/2013
5.0
masonry
  + -1 more
Alan & Justin were the two technicians that performed the necessary repairs on our chimney. I couldn?t be more satisfied with their professionalism. They were 10 minutes early (which is a rarity) and took every precaution to protect our furniture/flooring in our great room. The work was done in a timely manner with no additional fees. I was a little hesitant due to the poor review given in June to this company. I even asked the company owner what had occurred to produce such a review. His reply was to bring over his portfolio of over 500 hand-written satisfied customers since 1972. I am a 3rd generation M.D. surgeon and understand well things don?t always go as planned. I will highly recommend there services to all of my colleagues.
Description of Work: Naylor & Son's were out to give an estimate to reline my chimney early July due to brick damage. They returned after several estimates from other companies to perform the work. They relined the inner chimney with a stainless steel liner and replaced several exterior brick & put on a Stainless Steel cap to keep further water/animals from entering into the chimney. I have since hired them for additional services due to there quality of work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,425

Vida K.
05/2013
1.0
masonry
  + -1 more
We got them to agree to refund $350 of the initial job, less than half of what it cost. My husband mailed a letter to them that we wouldn't file a BBB report if refund was received in a 2 week frame. We called Naylor's three weeks later and he called us this past Tuesday saying that he hadn't even opened the mail as he was too busy. I'm filing a report with Angie's List and may follow up with a report to the BBB.
Description of Work: The original job was to have Naylor and Sons fix the chimney as it was leaking through the roof and the ceiling. We saw that it was still leaking about five to six weeks later in the attic. We thought at the time the chimney was fixed and called someone different to replace the flashing. We realized in Fall 2012, after the summer drought, the ceiling was still leaking. We called Triple S Roofing, who put the flashing on, to put more sealant on thinking that would take care of the problem. This January, we looked up at the ceiling and saw that the moisture had gone through again. We then called Chimney-1 to get a different opinion on the problem. Chimney-1 told us that Naylor and Sons didn't put a liner in, but used something else in its place which wasn't even the right size. He could tell that there was moisture in the chimney and where concrete was crumbling inside it. A few days later, we got Naylor and Sons back out to take another look and he refused to admit that they had done anything wrong.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0

$749

    Contact information

    18526 Lima Road, Huntertown, IN 46748

    www.fortwaynechimneycleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Masonry

    FAQ

    NAYLOR & SONS INC is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    NAYLOR & SONS INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, NAYLOR & SONS INC offers free project estimates.
    No, NAYLOR & SONS INC does not offer eco-friendly accreditations.
    No, NAYLOR & SONS INC does not offer a senior discount.
    No, NAYLOR & SONS INC does not offer emergency services.
    No, NAYLOR & SONS INC does not offer warranties.
    NAYLOR & SONS INC offers the following services: Chimney cleaning, Relining, Rebuilding, Masonry and Brick Repairs, Waterproofing, Rain Caps, Dampers ,Wood burning stoves & Wood burning Inserts Installation. Dryer Vent Cleaning and Repair.

    Contact information

    18526 Lima Road, Huntertown, IN 46748

    www.fortwaynechimneycleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed