Air Quality Heating & Air Conditioning LLC

Unqualified company with poor customer service. They came out and told us damper motors were broke in early June. It took over a month for them to return with the parts to fix it. During that time they failed to return several phone calls or update us on the status of the parts. Once the parts were in and they returned, they could not properly install the motors and the unit still did not work correctly upon their departure.

The company that responded to my home warranty claim, Air Quality Heating & Air Conditioning LLC, has been to my home three times and the issue has yet to be resolved. They showed up in an unmarked vehicle and without professional attire by which I could identify them. (For all I knew it was a stalker driving slowly by my house repeatedly.) Each time, they say that the root cause of my issue is different, and that the issue has been resolved. However, my unit continues to freeze up, fail to put out cold air, and is dripping condensation all over my basement. They are terrible at diagnosing A/C issues, and to top it all off...just shoved my air filter in all crumpled up. This is the most unprofessional company I have dealt with! They do not adhere to the service window they give you and do the bare minimum, in terms of work. Luckily my premium is $100 regardless of how much needs done! We'll see if they get it right the fourth or fifth time...

I called my home warranty service and they gave me the number for Air Quality to come look at my ac. It was in the 90s and the AC was no longer cooling. The person scheduling was friendly and got me an appointment that fit my schedule quickly. On the day of service they called to let me know that they could come earlier, but I was not able so we kept our appointment. I then received a call letting me know an hour window and then again when they were on their way. When Ken, the tech arrived he was on time, friendly and professional. Ken went above and beyond to make sure I understood the system and what was wrong. Thankfully it was a quick fix and the unit is back to keeping us cool in the hot summer sun. Even though they were assigned by our warranty, I would recommend this company and would use them again. They were friendly and professional throughout the whole process.

after the service was over the man called me at 9pm, waking my three year old up. The service was completed at 3pm.Asking me what badge he saw in my wallet, can he mind his own business. After he could tell I was mad he said I'll be contacting the warranty service. As if I did something wrong. Next time I have a problem it's gonna make more sense (save more cents) that I go elsewhere. There was a lack of professionalism. i was shown more respect and professionalism by the local nationals when I was serving in Iraq and Afghanistan. I will not recommend this company to anybody.