HARLAN CABINETS INC

Very pleased. Great quality, professional staff from start to finish.

unknown

I had heard great things about Harlan Cabinets from my parents and a couple of friends who recently finished their "new build" projects in Fort Wayne and Angola. The cabinets looked well made and the people couldn't be happier. However my experience was much different. I went to their location which is 35+ minutes from my house and spoke with a nice lady, Erin. She showed me around the beautiful show room and let me know she was a new employee but could help me as much as she could while Nicole, her co-worker mentor was out of town on vacation for the next couple of days. I was told that if I gave rough measurements of my current kitchen drawn out this would be enough to get started. Since I'm pretty detailed I drew out a floor plan with measurements, as well as sent pictures of my current kitchen. i also sent my pictures from Houzz.com to let everyone know what my tastes were and what organizational elements I liked in the photographs from other projects I'd seen. Once Nicole returned from vacation I did not hear from her from a couple of days, which I expected since you're usually pretty busy after missing a couple days of work. But maybe a quick email acknowledging me would have been nice. When I did hear from her she offered to come out for a consultation which would cost me $150, I loved this idea and wanted to schedule right away and heard nothing back. Through my parents I learned that Nicole had gotten sick and been in the hospital. OK, fine again, can't get too upset. Upon her return she emailed me about working limited hours but wanted to come out for the consultation and I agreed that I was open (i work from home) and available any time she could make it. I didn't hear from Nicole for another 10 days. By this time I had already figured out where I wanted what type of cabinet, taped it all out on my kitchen floor and drew out the floor plan in great detail for her and sent her the email, she then responded letting me know she could come out the following week. At this point I really didn't need her to come out and give her opinion on cabinets and flow so I asked her to have a first draft drawing available with the guidelines I had sent. She said she'd try and we scheduled her visit for Aug 28th. I get an early morning email letting me know she wasn't going to make it out and couldn't make it out for another 2 weeks. This is obviously when I got frustrated but yet I gave her one last option of not even coming out and just getting some drawings done and we would drive the 35+ minutes to come see her. She notified me that this would work for her and she'd touch base with questions and I haven't heard from her since. I'm so disappointed at how things went with Harlan and I will not be using them for my remodel. I'd rather use someone who has dedicated staff and is able to handle the workload set in front of them. I'm not sure if Harlan's moto is to only work with contractors or builders and not one-off kitchen projects but I figured my money would be good and I'd get professional attention like anyone else. This was not the case. Their cabinets are nice but good luck getting them to do the work.

I was unhappy with the initial installation of the pullouts. The company worked with me to resolve my concerns. I am now very pleased with the result.

We didn’t go with them. The quote was good. We tried to go with them but we can’t have them. They were offering a Cambria countertops including the price which was may be a good deal and just found difficult working with the designer. I would say it’s a deal defined product and I’m sure that everything would be OK. We just happened to choose to go a different route.

Their price was very reasonable and they are an established local cabinet-making company. Everything is on site and made according to specifications. I have a very small kitchen so it required a lot of work to make everything fit appropriately; they did a great job. Others may expect excellence for this company.