B & B Thomas Upholstery & Interiors

June 10. 2020 “ADDITIONAL UPDATE”: I have attached a copy of my sales receipt as you will see the salesman did not state anything about any excessive peeling/damages being present at the time of pickup. My furniture did NOT HAVE ALL THE EXCESSIVE PEELING, until they returned them to me. When time allows, I will attempt to locate that receipt from a decade ago. I shared my experience, transparency is important NOT malice. I also have our text message conversations in my file. Then after I posted my review on 6/6/2020, I received a text from B & B Upholstery stating to me, how can I call myself a Christian and that I lied on them. The pictures, receipt and text messages does not lie and neither would I, not worth the time. Take care everyone. About a decade ago I hired B & B Upholstery to do work for me. BACK THEN "I did not have problems"with their customer service, lack of professionalism/communication poor workmanship and not completing the work as ordered. Now a decade later: "Contract, Customer Service, Repair, Delivery, Guarantee and Service issues" read below! I contacted B & B Upholstery again this year (late Feb 2020) to do some work for me replacing fabric, which I provided for my seat cushions of sofa and loveseat, make modern arm covers for sofa and loveseat, replacing fabric on two bar chairs, make patio cushions exactly like my old seat cushions) and replace black lining on the bottom of kitchen chairs. They did not charge me for the replacement of the black lining, that is the ONLY thing they did nice and neat. They picked up my sofa, loveseat and bar chairs around March 6th. Then the pandemic hit later in March. I contacted them prior to the Governors in Illinois and Indiana shutting down everything. Due to not having any furniture in my living room. The son of one of the owners did NOT respond to my call or text. I did not get my furniture until April 15th. Then did not tell me in advance that they could NOT come into my home. They placed the furniture outside my door, left me to lift and moving this heavy furniture myself. My sofa and loveseat is from the 90's very heavy. If I had known in advance I could've arranged to have someone home to move the furniture for me. They had zero consideration of my weakness in left arm and leg. THEY DAMAGED the bottom of my sofa, damaged the fabric on the back of my sofa and loveseat. My installation of the replacement fabric on sofa/loveseat and arm covers poorly done work and new fabric on my bar chairs is NOTHING LIKE my old chairs, far from neat. The patio cushions are shorter in length and not designed as I asked. I was told by one of the owners they would resolve their mistakes with my sofa, loveseat and bar chairs once pandemic starts to improve. They came to get my patio cushions on April 16th and had them for 6 weeks and zero communication unless I texted them. The patio cushions was delivered on May 28th. Then he didn't even try to look at the mistakes made by them, though he stated to me on April 16th he would resolve them. Then on May 28th different words. Unacceptable and will not longer hire or recommend them again to anyone. I received no apology and spent over $1500.00 paid in advance on March 4th lesson learned.

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In the beginning it went well, but when I had a problem they failed to honor the warranty. I will never, never will hire them again, bad business.