Van Valer Heating Cooling & Plumbing

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Service provider was rude and would not honor their warranty.

The technician arrived on the scheduled time and was very cautious in taking care to install the water heater without damaging anything within the house, rugs, walls in hallway, etc. He explained about the installation procedure and didn't seem to care that I watched the process. After the heater was installed he explained everything I needed to know about the water heater's warranty, cleaned up all the mess from the installation, and left. The following day I received a phone call from their office to make sure everything was satisfactory and that I was happy with the service. I highly recommend this company and would not hesitate to use them in the future.

I met the General Manager at my place of business. Very nice service van and very professional appearance. My wife and I liked the information that the estimator provided. We verified the information he provided and felt that he was spot on. My wife works from home and has many conference calls. When the installers came over, they were very courteous and conscience. They had the old system out and the new system in and running by 3:00PM. Their work area was cleaned. There was one small issue with the drain hose from the de-humidifier. I sent an email to the estimator Sunday, received a phone Monday morning and the issue was resolved by mid afternoon. Great job!

unknown

Brian was great doing business with, he took the time to educate me and thew in a little extra work for free. They're quote blew the quotes out of the water AND had a better product (Trane). A lot of vendors on Angie's get A's for price and that's bogus, because they don't get quotes, and they don't' compare. I got 4 other quotes and for the money you can't do any better than these guys. One issue was the they gave me a new model of thermostat which the installers had a LOT of trouble with and when I called with questions, no one at the company really seemed able to answer my questions. They did eventually solve the problem and replaced with a better thermostat, but it took took 5 weeks, and during that time I had to deal with a frustrating thermostat. I let them know that they might not want to sell anymore of those thermostats until they get the bugs worked out. (Hence Bs) They aren't the best customer service organization ever, but they're ok and they did make it right in the end. Even so, i'd give them an A-/B+ overall. I would use them again.

After it was all said and done, they installed a manual humidifier and did not install a sensor outside the house. After a winter using the system I felt that I did not feel a difference in my home. I called them and asked them to come out and make sure it was working properly. Because they are located on the southside and I am on the northside, it is not convenient for them and they need to coordinate with there schedules on the northside. Then the weather hit hard and I was very understanding that people needed attention for heat and my issue could wait. After over a month and half, I decided to contact another company I have been using. He came out the same day and has fixed my issues and I will never use Van Valer again. I recommend using Pepper Heating and Air.

Clean, professional service technician arrived right on time. He was properly ID'd and covered his shoes to protect my carpet. Can't say enough about his thoughtfulness. He was thorough, and explained what he was doing and showed a genuine interesting is helping me maintain my HVAC. Van Valer has previously sent a different technician to my house for electrical work, and he was just as competent. This is clearly a well run organization!

during a home inspection of a property I was selling some old knob and tube wiring was found in the attic. This service provider showed up on time for the estimate. He was very polite and considerate of my property. We agreed on a price and time for work to be done. I was very specific saying there was a closing involved and this work needed to be done on time. After the agreement was signed the company called to change the work schedule. This could have canceled the sale of this property. We ended up taking a check to closing and the work was done at a latter date by the new home owner. But all of this created too much stress.

Van Haler did a very good job installing a new HVAC in a new office building. They follow up several times until the job was completed. I would recommend.

I had transferred my service for our new furnace and heat pump from Johnson Hand C to Van Valer a year ago because Johnson failed to keep up on their service contract with us. In any event, Van Valer was happy to supply the service. We purchased a money-saving 5 year contract to coincide with the remaining coverage on our furnace and heat pump. Now we do not have to worry about any additional money issues with our system as the contracts now cover all parts and labor and routine service calls. Such a relief not to have that worry for 5 years!

unknown

Contacted Van Valer via phone and scheduled an appointment for 3/22/13. We had to reschedule the appointment the day before because of an emergency appointment for our dog. The office was very accommodating and rescheduled the appointment for Monday 3/25/13 at 9:00AM. Van Valer then called over the weekend and asked to reschedule for Wednesday 3/27/13. We scheduled for 9:30AM because of a conflicting appointment. We agreed that this time frame would work. Van Valer then called again on Tuesday morning 3/26/13 and wanted to perform the service that day. This would not work for us, and we asked to keep the existing Wednesday appointment. They then called back later that same day and asked to come at 8:00AM Wednesday instead of 9:30AM because the technician lived in the same area and didn't want to go to the office first before coming to our house. We agreed to rescheduling for the 8:00AM appointment and made alternate arrangements to have someone at the house in hopes to not have to reschedule again. The technician arrived on time and was courteous. The technician serviced the HVAC system and tankless water heater. There was nothing extraordinary about the customer service from the technician, but he was polite and did his job well. Our biggest problem was the fact that they kept calling to reschedule. It was nice of them to allow us to reschedule with only one day's notice the first time, but the continuous calls after that were annoying. We would have preferred they picked a date and time and stuck to it. It is not up to us to accommodate their technician's desire to come straight to our house instead of going into the office first.

I purchased the Big Deal on 3/12/13 for 2 hours of plumbing service. I received an email from the Van Valer office manager the same day. I responded back letting him know I needed 2 bath faucets installed on new granite counters. I told him the brand and style of the faucets and the install and quot;gutsand quot; kit I had purchased. I also indicated I needed the work done on 3/22 to co-ordinate with the other work that was already scheduled and confirmed. Later that same day Rob emailed me back asking if they could schedule a and quot;no obligation meetingand quot; so that everyone was on the same page as to the scope of the work. After several emails we confirmed an appointment for them to look at what was needed on Tues 3/19 at 11 am. Rob confirmed the appt by phone that morning. He called back before the scheduled time to cancel and reset it for Thurs 3/21. They had been informed on 3/12 I needed the work done 3/22. When I tried to confirm that time again with them I was told and quot;when the owner comes out to look at the job, he will confirm the appointmentand quot; Today, after having my old counters and plumbing removed and just hours before my granite was to be installed and 10 minutes before my appt time Rob called to cancel AGAIN and inform me they would try for the following Monday. I told him this was unacceptable and would have to find a new plumber or be without water for more than 5 days. He claimed they had been and quot;overwhelmedand quot; with phone calls the night before and would get back to me when he could. I then contacted Angie's List for a refund and need to find another provider to do the work. The representative at Angie's List was incredible and he apologized over and over again about my experience. He said only and quot;Aand quot; graded providers can offer Big Deals and would look into what happened. I am grateful to have Angie's List backing me up on what turned out to be a disappointing experience.

Had a water heater installed in June 2012. Had it installed within 4 hours of calling. Reasonable price. Man installing heater talked on cell phone most of the time. He was talking on the phone while sweating the pipes and burnt the door. Just told me to repaint it.

We had a routine checkup on our system and it was discovered our furnace was not working properly. After cleaning the furnace, a crack was discovered. We knew we would be replacing the part or the entire furnace. Now that the furnace was working correctly, it would shut down b/c one of the burners wouldn't fire up. I called Van Valer the next day to let them know we had no heat and the owner himself wanted to come the next night to talk to us about our options. He was very knowledgeable and did not try to upsell or pressure us into a decision we were not comfortable with. After deciding to replace the entire unit, he moved things around so we could get our heat back asap. The techs arrived at our house around noon and stayed well after 8 pm to ensure we had heat. They were both courteous, professional, and experts in their field. I have since recommended Van Valer to all my friends and will continue to use their services in the future. With all the competition out there, it is very hard to decide which company is going to be the right choice. We are very blessed to have chosen this company. I promise you will not be disappointed in choosing Van Valer.

Serviceman showed promptly on 10-12 ( day I called) and began his work. Used his hand snake and had the water draining well.... said all was OK. Indicated I hadn't heard him use the power rooter - he said it wasn't needed and the drain was running fine. Paid him - then a few days later when we first used the disposal, it backed up again. Called them for a follow up ( 10-17-2012) and established another call for 10-19-21012 at 3 PM. Again showed up timely, checked under the house indicated the drain was clear and the problem must be outside the house, Asked him why all the other drains in my house were working fine - he had no answer for that question. That did not make sense to me - i;e; how would one drain not work if the cause was further down the line?? Suggested a company with equipment to view the drain and find the problems - asked him to have their people to give me their number and I would call. Instead the representative from the company called to make an appointment - put him off. I had called Roto Rooter (had used before) and scheduled them in - told them nothing of the prior work and explained the rain issue as before. Went to his truck brought in his power snake and cleared the line. Indicated it was pretty dirty and clogged. Will go to Rot Rooter page and provide a positive review for them. At the writing of this - the drain remains open, have used the disposal as well as the dishwasher - will not use the VanValer people again.

Instead of taking a day off work I left my 21 year old son at home to oversee the project. It was not what I excpected overall. The technician called me to discuss the work to be performed and to provide a estimate. In our discussion the technician said it would cost no more than $250 to repair the exterior water valve and he would have to remove a 2 foot section of drywall to fix the interior electrical problem. I informed the technician that the work needed to be done, so as long as it does not exceed $400. He laughed and said it will definently not cost more than $400 to fix these issues. when I arrived home from work I discovered that I was charged $308 and only the water issue was resolved. I asked my son what happened and he told me that the technician said that and quot;he doesn't do drywalland quot;. So in essence he told me what I already know, I have an electrical issue, and charged me $79 to inform me of this.

They showed up timely, place drop cloths over the carpets, worked diligently to complete the job in one day and even satisfied my wife with their cleanliness and hauling off the old equipment. Dave and Rick are professionals, answered our questions as the installation progressed and took time to make sure we understood the features of the equipment. I highly recommend them if your particular, like I with how the equipment goes in and they complied with all my requests.

We were very satisfied with them. They were very responsive, and they cared for our needs right away.

They were punctual and clean. They did an excellent job in explaining what they were going to do. They also had good followup. I can't say enough about them.

This was a job requiring real skill and care to avoid a larger problem. Originally I called the plumber we had used for 10 years, but they had been swallowed-up in the home repair consolidations of recent times. I picked Van Valer because they were in Greenwood and close, but I was pleasantly surprised by the immediate response I received from Mr. Biehn. He committed to a firm date and time and passed on the name of the technician who would be coming. I told him that I was very concerned about the situation because this bathroom was on the second floor in an area with nice floors and I wanted to avoid any water damage to the bathroom or the ceiling below. He reassured me and said that the Van Valer people were all trained to overcome these hazards. On the appointed day, a very mannerly gentlemen arrived within four minutes of the appointed hour and he carefully wiped his feet before entering the house. He inspected the drain, tested it to confirm the problem, and then determined that he would need an additional part. He left and returned in about a half hour and started in without delay. No waiting around. He fixed the original problem and removed a blockage further along the line before commencing his cleanup. He left no traces of his work and there was not a spot of water or dirt on the bathroom cabinet or the floor. I told my wife that we not only had a free running drain, but also a new plumber for future calls.Thank you, Mr. Biehn.