Quality Built Pergolas

Gave them A down payment for the purchase of materials for a pergola to be built on an apartment courtyard in Nashville, Tennesse. Have not returned any calls about install and have not returned any money given to them.

Quality Built Pergolas did a great job building and installing our pergola. It is beautiful! They were also quick to get back to me with questions and finished in timely manner.

The materials were top notch. Quality craftsmanship without a doubt. The installer was excellent and kind. No mess was left. The installers had both Pergola’s done in a day and a half. I was very impressed. They are highly recommended

He provided a verbal bid and options for me. The estimate process was very good.

Fantastic. I can’t believe how efficient the entire process was. Awesome

Perfect in every way! Would definitely recommend Quality Built Pergola’s and Don, Levi and Nathan to anyone needing a pavilion/pergola!

What an amazing experience working with Mark. He designed our pergola to fit our needs and had it ready to install within 2 weeks. It’s beautiful, and super strong structurally, The installers did an amazing job and had I’m 18x20’ pergola up in only 5 hours! I can’t say enough about Quality Built Pergolas...quality people, quality materials and quality installers. Very happy!

Awesome! Would highly recommend! They were very professional and provided quality work!

No pressure, very informative before we made a decision. The installation crew was very polite and did their best to clean up after the project was done, and in a timely manner. We think their product is very good quality!

Don did an excellent job. He’s very polite and very professional. I would rehire him anytime.

Don and his crew were very professional ..polite..on time..and offered the best price quote around. We have received so many nice complements from or neighbors on how nice the pergola looks..We are very happy with the beautiful addition.

Ordered my pergola online and received it really quick. Made from really quality wood and looks great in my backyard. Plus the wife loves it which is a plus.

Had seen one built by Quality on a friends property and liked the look. Called and talked with Allen about what I wanted. He came over and we discussed the process on the preparation of the wood for the project, size, color and layout. Quote was less than I expected after I had checked out another pergola builder with a higher quote for a smaller size. A build date was scheduled and they arrived on time, did the job and it looks great!! Everyone was professional and very nice to talk with. Really has enhanced the appearance of my backyard and will be enjoyed for years!! Thanks Quality Built Pergolas!

Everything went very well. I was able to explain to the salesperson what kind of pergola I want - a simple triangle shaped pergola - and the salesperson advised me on technical aspects and materials. The builders came a couple of week laters and installed the pergola in half a day. They did great work and cleaned up everything. We are very happy with the results. I would certainly hire them again.

Service was great. The Pergola looks great and will last for decades.

Great! The quality of the pergola blows away the big box store pergolas. Lumber was rough sawed and painted by local Amish and erected by an experienced crew from Kentucky! From the point of sale to completion of the job everyone was professional and took pride in their product and service.

Very good. Very good quality on the swing – structure. Very efficient on installation were great to work with. In the decision process, they were very prompt in answering my questions. I would highly recommend the company. Beautiful work.

We had originally installed an aluminum gazebo over our patio and it blew away with high winds in December so we were looking to get a professionally installed pergola installed instead that would be sturdy and robust enough not to blow away with high winds. We searched Angie's List and contacted Don and he came out to provide a quote and was very organized and professional. We opted to have larger 8x8 posts and a polycarbonate roof installed. On 4/23 the pergola was oriented the way we wanted and installed within a few hours and we simply are delighted with the pergola. It looks fantastic and almost adds another room to the house and enables us to enjoy the patio during the afternoon. We are even able to be out under the pergola when it rains. We would recommend Quality Built Pergolas.

We first started working with this company in November but had to wait until the Spring to have the product installed. Don was very responsive to each and every email and text that we sent. He worked hard to settle on a price and made sure we had exactly what we wanted. The installers were super nice and had a heck of a time installing on one of the windiest days ever - as well as in sleet and snow and rain. They did a great job. We are very pleased with our project!

Very happy with my new pergola. Bill can out to my house, at my convenience, to review options and go over the project. They were flexible with the installation timing and made sure the installation was up to my satisfaction before leaving. Pergola looks beautiful and i highly recommend Don and Bill.

The job went very well. Kyle Brockett came out to our home and we explained to him our desires in a pergola. Kyle then sent us the design and quote and we went ahead with our project. Kyle and his boss, Don, were very quick to respond to our questions. Kyle let us know that their company tried to have a 3 1/2 week turn- a -round and that's what they did. It was installed in the stated time frame. They were very personable and professional and we would be very happy to use their company again and recommend them to others. Dave and Donna Petermann

The whole process was done in a professional, timely manner. Our pergola was installed in the timeframe we scheduled and everything went smoother than we could have hoped for. Will definitely be referring Quality Built Pergolas to all of my family and friends!

Don, the owner, worked with us personally and sent his contractor to our home to install a pergola on our deck. His contractor worked diligently in the heat to install it and my husband and were are so impressed with the work, that we have asked Don to quote us a price for an outdoor kitchen. We felt that he was very fair on his prices and look forward to working with his company again.

Smooth process, had a delay due to weather, but happy with the results. Needed only to be home to get them started on the install to make sure we and they understood where everything would go.

Quality Built Backyard Products built a 12X16 classic barn for me in April of 2011 at a cost of about $3200. The building itself is good and they used quality materials but the shingles were installed improperly and about May of 2012 the shingles started falling off. The shingle is a 35 year dimensional shingle. The shingle manufacturer has what they call a “Surenail” strip on each shingle. This is the nailing area where the shingle is to be attached to the roof with four nails. Quality Built Backyard Products ignored this strip and put the nails above the “Surenail” strip into the soft part of the shingle. This defeats the design of the shingle and when the shingle gets hot, it falls off. I called and left a message with Quality Built Backyard Products around first of June and ask them to fix their mistake. They returned my first call in a reasonable amount of time and said they would look at my shed and get back with me. I was OK with giving them time to look at the shed and figure out how they were going to fix the problem. As of writing this review it has been seven week and Quality Built Backyard Products has not contacted me and has not returned any of my recent calls. I understand mistakes can be made but the only way to truly rate a company is how they handle their mistakes and stand behind their work. As far as I can tell Quality Built Backyard Products does not stand behind their product.