I was extremely pleased. He did an excellent job and was very professional. When all the out-of-town companies were coming in here and scamming local residents, he was one that was the lowest bidder and someone I could trust. He was recommended to us by another service provider. We have had several strangers ask us who put the roof on and what type of shingles were used.
Description of Work: He replaced my roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
STEVE R.
05/2007
1.0
roofing
 + -1 more
We paid half of the job up front ($4500). The deadline for the shingles was May 1 so we had to order the shingles ahead of time to ensure they were available for the job when it started. We went through several delays before start. The day the work was to be started the shingles came in wrong and the roof was already stripped leaving us no choice but to accept the shingles they had brought out. They ensured us that if we were not happy (in writing) with the roof or the shingles that they would re-do the roof to make sure it was what we wanted. We were not happy with the results and when we talked to the owner, he advised us to wait a couple of years and see how much the shingles faded in the weather and at that time if we were still unhappy he would repaint our house. This is not what we wanted, we want the roof we paid for, not a new color on our house. He has not been back out since nor did he even get on the roof to inspect any of the concerns we had brought to his attention.
Description of Work: Replacement of an existing roof with new. Recommended by insurance agent after storm damage. The workmanship itself is very unsatisfactory. We suffered several delays prior to actual start date of the job.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,054
Response from PASSWAITER CONSTRUCTION
THIS HAPPENED WHILE THE OWNER OF THE COMPANY WAS OUT OF TOWN. THE EMPLOYEE THAT WAS IN CHARGE OF THIS JOB SAID THAT HE PERSONALLY WOULD REPLACE THE ROOF IF THEY DIDN'T LIKE IT, NOT THE COMPANY. THAT EMPLOYEE HAS SINCE BEEN FIRED. THE CUSTOMER'S HUSBAND SAW THE SHINGLE COLOR BEFORE IT WENT ON AND TOLD THE EMPLOYEE TO "GO AHEAD" WITHOUT CONSULTING HIS WIFE FIRST. THE OWNER DID GET ON THE ROOF WITH A CERTIFIED ENGINEER WHEN HE RETURNED. HOWEVER, SINCE CUSTOMER SATISFACTION IS OUR MAIN GOAL, THE CUSTOMERS WERE GIVEN A FULL REFUND OF ALL MONIES THEY HAD GIVEN PASSWAITER CONSTRUCTION.
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Service Categories
Roofing,
Windows,
Siding,
General Remodeling,
Plumbing,
Heating and Air Conditioning,
Ceramic Tile
FAQ
PASSWAITER CONSTRUCTION is currently rated 4.3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
PASSWAITER CONSTRUCTION accepts the following forms of payment: Check
Yes, PASSWAITER CONSTRUCTION offers free project estimates.
No, PASSWAITER CONSTRUCTION does not offer eco-friendly accreditations.
No, PASSWAITER CONSTRUCTION does not offer a senior discount.
Yes, PASSWAITER CONSTRUCTION offers emergency services.
Yes, PASSWAITER CONSTRUCTION offers warranties.
PASSWAITER CONSTRUCTION offers the following services: Roofing, siding, home renovation, Remodeling, custom tile work, windows, heating/cooling & plumbing.