Lumber Liquidators Inc

Worst experience ever! First off, I'm VERY disappointed in the service that we have received from the Greenwood, IN store. The employees are extremely rude and incompetent. We placed an order and told the asst. store manager exactly what we wanted. The Asst. Manager ordered the wrong material SKU than what was given to him by my wife. My wife called him the next day and he was very defensive and rude. He would not (and still hasn't) accepted the blame for his mistake. He reordered the correct material with the same SKU my wife gave him. However, he FAILED to inform my wife that there would be a greater charge due to a wider plank. My wife has called the store several times and received no response. We have had to call the store 5 times now to schedule a delivery to our home because the material arrived in the Greenwood, IN store. After the 5th time (over 2 days), they informed us the closest date and the charge. And in the same email, Brad (asst. store manager) informed my wife there would be an additional charge. Mind you, this was ordered over 5 days ago and this was never communicated to us. And he couldn't even tell us over the phone. He did it at the end of an email that was primarily about scheduling a delivery. He STILL has yet to own up to his mistakes because he is an incompetent person who is terrible at his job. So, we have paid $5,000 for this material, no received it, been told there is an additional charge for the material (5 days after the asst. store manager ordered it because he ordered the wrong one the first time) and now my wife has called the store 3 times today to get this fixed and they are no longer answering phone calls from my wife. Great business practice huh? So, on 11/18, I went and picked up half of our material from the Greenwood, Indiana Store where they continued to overcharge us and we spent nearly 30 minutes in the store trying to fix the price so we could pay off our balance and get half of the lumber home. I told the sales associate in the store that I would be back the next morning when they opened to pick up the remaining lumber. He told me that I needed to come later, because he wouldn't be able to serve me due to someone else picking up during that time. On 11/19, we picked up the rest of the product from the Greenwood store. I signed paperwork and he stated that he would be sending the paperwork to corporate so they could release it to the contractor so we could schedule an install date. After 24 hours, we did not receive a phone call and decided to follow up with the store. They mentioned that they forgot to order the floor vents and will get them in as soon as possible. Mind you, it has been over 2 weeks since we ordered the material and the store forgot to order the floor vents. They mentioned they would be in early December and that we would need to wait. We called the next day, and a store associate (Brad) stated that he was going to call corporate to get an exception so we could schedule installation. He never called back that day. We called the next day and he said he got an exception from corporate and that he emailed all the information to the contractor to schedule delivery. Another 24 hours went by and we received no phone call, the store associate, Molina, stated she was calling corporate and would call us right back. We did not receive a phone call the rest of the day from the Greenwood store and had to call them back the next day. She stated that she got an exception from corporate Today, 11/26, the store manager was back from vacation so we called them back. He was super rude, and short with my wife alluding to the fact that we were an inconvenience. He stated he was checking on the vents and would have them shipped to our house. This has been the worst buying experience of my life. The staff are extremely rude, made several errors, overcharged us and never once admitted their mistakes. Save yourself and buy from another store who has more competent employees! Trust me!

The sales process was good. The selections are limited there. They needed to order the flooring and it arrived in a couple weeks, which was as promised. If I was to do it over again, I would pay for the delivery as the boxes were very heavy.

We talked to them for three months about what flooring we should get. They convinced us their engineered flooring called Schoen was the best to get because it was moisture resistant and backed by a guarantee. Our dishwasher overflowed and leaked onto the floor. It not only ruined the floor, but they said the warranty did not cover moisture. The reason we purchased that floor is because they assured us that the engineered flooring resisted moisture and it was covered by warranty. The insurance adjustor said he had never seen floors react that way. We received a letter from Lumber Liquidators letting us know that the floor would not be covered.