DW Planker Inc

GREAT ! Have been around construction all my life, and it was nice to hire someone who did everything he said he would when he said he would. Told me when I hired him, when he would be there, how long it would take and did everything I asked. I was not on site but he called me with any question. He even mopped my floor at the end.

Showed up when scheduled. Did nice job on all scheduled work. Cleaned up when complete. Very satisfied with work and workers.

ALWAYS on time and was so trustworthy. It was everything we had looked for in a drywall job!! Took excellent care of our home and never was wasted a moment while doing the job. NICE guy too.

I had already added a layer of plywood to the outer room to make it level with the toilet/tub room. They pulled the toilet and filled in gaps between the two rooms and around edges and added a final single plywood layer prior to laying the tile. They came back on day two to finish up and add quarter round. We found that with the added height, the door to the toilet/tub room wouldn't open all the way. After letting them know of the problem, they came back and cut excess off the bottom of the door. Looks great!

Arrived on time and competed work quickly.

They were very professional and respectful. They kept our home clean. They talked politely to one another. They were on time and did everything they said they would. They were very detailed and made sure everything was placed properly in the bathroom. They accidentally ordered the wrong basen & there was no issue with getting it replaced. There were no glitches or surprises. They explained everything very well. I would highly recommend them!

They are quick, very efficient, thorough, and very trustworthy. I often leave them at my house when I am not there. They also followed up with us to make sure everything was done to our satisfaction.

Matt quickly completed the work in an afternoon and wanted to be sure I was satisfied with the job. He encouraged me to call him if any follow up was needed. He and his staff have done numerous jobs for us : added a 3rd garage to match our home and look like it was built with the house; completely remodeled a bathroom with new tub/shower unit and toilet; graded our property to redirect water flowing from uphill lots causing flooding of our property when 2 other contractors failed to be successful; performed additional plumbing services both interior and exterior; replaced 6 old windows with new ones in one day. Matt has also referred us to other contractors when he was unable to provide the service.

Called the company and recorded a message that I would like to be contacted and given an estimate to skim coat damaged drywall caused by removal of wall paper. Steve promptly returned my call and scheduled to give an estimate on 8/14/2014. He arrived on time and provided a written estimate. I called the cell number he provided approximately a week later and informed him that I would like to hire their services. At the same time we discussed replacing the old linoleum floor. He said he would bring some samples of flooring when they did the skim coating. Labor day weekend was approaching and I requested to be scheduled at their earliest available date. Steve never called me back! I found another contractor to perform the work.

good work . on time .quick workers .

I had W.D. Planker give us an estimate for a sewer linerepair. A "belly" had formed causing clean outs every 6 months or so. A competitor told us $1800 to repair or if I wanted to replace the entire line, $2400 (aprox 100 feet). Matt asked and I told him these numbers (dumb, I know. In the future each bid will be blind). Matt submitted a proposal for $1800 for repair or if I wanted to replace the entire line, $2800. Considering he scoped the line for free, (that's what I was told), and that these numbers were close to others, I gave them the job and opted for the repair ($1800 for aprox 40 feet of line). I told him that I would like to be there during the repair. He told me that wouldn't be necessary and if I had to work I didn't need to be there. (I didn't think anything of this at the time). I said that I had never had this type of work done and that I was more curious than anything. I showed up about 2 hours into the work and they showed me the trench. At this point, the grade(drop) was worse than they expected and that 20 more feet of line was necessary (the camera equipment for this type of work gives length and depth, I'm curious as to why this was a surprise). So the estimate went to half way between the previous repair estimate of $1800 and replacing the whole line for $2800. Putting it at $2300, at this point Matt quickly said 2500 but his dad did the math and confirmed it would actually be $2300. I had already mentioned that I wanted the line properly bedded with gravel. Matt offered to take pictures of everything so I decided not to stay for the entire job. I told him via text I needed pictures of ALL of the new line after being bedded in gravel as well as after being buried. He replied "You got it". Five o'clock rolled around and I received a text stating from Matt, "All done and hooked up. Had to go another 25' back to get the grade right. Looks good". I was shocked, No call was ever made to dothis additional work. I was not happy but replied that I still needed the pictures, especially of the extra footage I was not able to see. I received pictures of almost every angle with the exception of 20 or so feet of the last trench. A picture of the last tie in (about 5 feet was received) but the other 20 feet was obviously missing. I asked about this and Matt attempted to convince me that the 2nd to last picture received was part of the last trench, (I added the red circles) it obviously is a different picture of the same trench, the trench that was already dug when I was present. This comes across as highly deceitful, it makes me question whether or not the last tie in picture was even our line to begin with, there's no context (background) in the picture to convince me it's even on our property. The last 20 or so feet of this job was never photographed, either due to 1. incompetence with taking the pictures (I doubt, considering every other angle/trench was captured), 2. the extra length was never necessary. or 3. there wasn't enoughmgravel to bed the extra length properly. When I left the job site Matt specifically asked if I was going to return that day, I told him no. I thought this was an odd question to ask, now I know why. When I started asking questions over the phone about why the last trench wasn't photographed Matt asked why I didn't stay. Well, I guess I trusted him to take ALL the pictures of the work like he offered, especially this last amount of footage that I was never able to see. Otherwise I would have stayed. The straw that broke the camel's back was on the final call Matt said the job ended up at $2500. When I received the bill it was for $2540. So it went from $1800, to $2300, to $2500 (without any notice to me until the job was complete) to an additional $40. Bid on a job and end up with 40% more, not a bad business model. (the last $40 was eventually waived) I did my research and for this type of work the amount paid is average for the length of pipe (if I can believe the work was necessary and done as requested, I cannot) I had only 2 simple requests for this repair, pictures of pipe bedded on gravel and pictures after buried. Since the extra amount I paid was based on getting pictures and that this contractor went out of their way to not provide a picture of the last portion of work I have to rate this job an F. I'm tired of paying this type of money and somehow contractors believe they do not have to do what the customer requests(especially with such a simple request), never mind the fact that in this situation a picture of the 20 + extra feet of pipe that was supposedly necessary was intentionally left out. There was a complaint that they "under bid" this job, which I find amazing considering the final amount paid was 40% more than the repair bid. I can't help but believe this was under bid with the sole intent of reaching $2500 once the job was underway. I can submit a backed up text log substantiating my experience if necessary. Given my experience I'm wondering if the other reviews are from family and/or friends. UPDATE: Since they felt the need to lie in their response I'm obligated to respond. They stated, " He agreed and paid the bill but now several months later is unhappy." This implies that because I paid I was happy and that my review somehow blindsided them. Funny, considering the memo on their check clearly stated "DO NOT REHIRE!!!". My last text also makes it perfectly clear how "happy" I was, I mentioned everything I was ticked about, the $40 was waived, all other issues were ignored. My review was written within 5 days of last contact After my text no further contact from them was ever attempted, hence the reason for the memo note, among other things. Just because I just recently posted this review means nothing. My biggest issue with their response is the BOLD FACED LIE. They state " He was unhappy that we did not take this picture so we offered to run the camera into the new line to show him for free. He declined this offer. " NO SUCH OFFER WAS EVER GIVEN EITHER VIA TEXT, EMAIL, OR VERBALLY. If I had a way to literally scream LYING LIARS on a website post I would. The fact they think it's ok to post this lie on this forum amazes me. Someone there needs to find time for an ethics course or two. Let me reiterate, ALL that was requested was photos of the pipe properly bedded in gravel and then buried. Time required, probably 1 to 2 minutes. Amazingly the extra 20+ feet that was "necessary", and that I was unable to witness, was left out. Anyone in their right mind would be suspicious. If I was a contractor (stereotyped similar to a used car sales man) I would do what it takes to appear above reproach. Especially when all the customer was asking for was freaking pictures of everything, COME ON! " The additional repair would have normally cost $2,800.00 but we only charged him $2,500.00." Not a good idea to post this comment considering the proposal and invoice contradict it. The proposal stated $1800 for 40' of repair or $2800 for the ENTIRE line from structure to main, this is approximately 100 feet , the actual work done as stated on the invoice was for approximately SEVENTY feet from the structure NOT the entire line. So no type of "discount" or break was given. This is the only negative review I have ever posted (to date) and I've been a member for 3+ years. The more I thought about it the more I thought not posting was a disservice to others especially since that's the whole point of this site, right? I was on the fence about posting my review but considering the level of deceit in their response it only reinforces the fact that my decision to post was a good one. I don't believe anyone enjoys being negative, especially towards others trying to make a living, but when it's deserved , it's deserved and next time I won't hesitate.

Steve was very professional, timely, and did the requested work at the price that was given to us for the proposal, even though the work he did was much more involved than was initially planned for in making the space larger.

we contracted work for $15,000 vs bid of $32,000

It was a great experience. Matt was prompt, efficient and did everything well and quickly. When something wasn't right he would immediately address the problem and fix any it. No hidden costs and personable as well.

Our experience with Matt and the team was awesome. Work was completed in a professional and timely manner. We are definitely planning on using DW Planker again in the near future!

Perfect. On time and well done.

Was very polite and offered many ideas. Would use their services in the future

The original contractor I hired did not finish my BR remodel. He had started in August of 2013 and it was still unfinished in 1/2014. I called DW Planker and initially spoke with Marilyn. She was very kind to me as I explained how my BR remodel had been a horrible experience for me. Within a week, Matt had completed the estimate. He was courteous, prompt, and knowledgeable. Also, he took the time to answer all of my questions. Marilyn was helpful with selecting the style of sink and matching the vanity with my existing tile. Once I had selected the vanity and cabinet style/color, they were ordered. The floor and 95% of the shower/tub area had been tiled by my original contractor. So, Matt and Steve needed to do the following to finish the BR: Install new cabinet Set and hardware Relocate electrical for the vanity light Replace plugs and switches Install new Bath fan Replace Can Light trim with LED trim Install new cast stone double sink vanity top Install Faucets Complete Plumbing connections Install mirrors Drywall repairs and paint entire BR Install and finish Baseboard and shoe molding to match Repair carpet to tile transition Re-install Toilet Install new shower curtain rod Reset tile and touch-up grout as needed Matt and Steve were able to come out within a few weeks and complete everything except for the cabinet and vanity as they had just been ordered. They were both very personable, thorough, and attentive in completing my BR. Once my cabinet and vanity arrived, it was also installed without any complaints and my BR was finally completed. Words can't express how grateful I am that they were able to turn my nightmare re-model around so quickly. My BR looks absolutely beautiful. I have already hired them for additional work.

It went well. They did an excellent job. I would use them again.

On time at prescribed time, pleasant, knowledgable, and efficient. Ask questions about other services, they are now giving me a quote on a pergola for our patio. As Phil Robertson would say, " Everbody is happy, happy, happy."

I called DW Planker to request an estimate on a small job. He did not have any interest in doing the job because it was too small but I really appreciated his professionalism in calling me back to at least inform me that it was not the right job for him.

The general opinion of other people that I have talked to concerning them is that they are more expensive than other providers for the same services and we did find that because we did end up using someone different.

I called on the morning of May 6th to get an estimate for repairing/replacing the dryer vent that ran through the crawl space. The woman who answered the phone, Marilyn ,was very nice and very professional and stated that everyone was out on jobs but someone would call me back to talk to me about an estimate. She took my name, phone number, and location. I completely understood that they were out on jobs, but it will be a week tomorrow and no one has bothered to return my call which is why they are receiving an "F" rating on responsiveness and punctuality. This is a shame as we recently moved to the area and have some other projects that we would like to have done and were looking forward to speaking with them since they were highly recommended. Lack of a call back shows lack of interest and lack of respect to me. Other companies have been quick to respond (within 24 hours) and I will go with one of them

Very well. He want beyond what was expected. He was able to pull out one of the tree stumps. The tree stumps were an unknown since they were buried under the raised bed.

His price was exorbitant, but he was so professional and exact on everything. We were a little bit upset of how much it cost because the insurance was going to cover it, but the insurance will only cover a certain amount. What he did was he cut our portion in half and dropped the bill. He did that for us. We would highly recommend him. We would use him again, but we have to know how much.