Distinctive Kitchen & Bath, Inc. is full custom cabinetry constructed to our clients specifications. We offer complete remodeling services with our employees and small and strict list of highly skilled subcontractors. We have used the same 5 subs for the past10 years. This list is small list that we consider friends and preform to our strict rules of conduct and quality.
Business highlights
28 years of trusted experience
Services we offer
CABINETRY, REMODELING, FULL SERVICE, COUNTERTOPS, KITCHEN, BATHS & ENTERTAINMENT CENTERS.
Ernie came to look at bathroom and measure. Never gave us a written quote. I called him back to see where quote was and he said he was behind. Never called back or sent quote
Description of Work: bathroom remodel
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Tom A.
02/2017
5.0
ceramic tile, flooring contractor, glass repair, lighting, plumbing, home remodeling
+ 4 more
We were very pleased with the final results. Along the way there were a few minor issues during the process, however ErnieForster, our contact at Distinctive Kitchen and Bath, went out of his way to make sure the needed corrections were made to make things right. His input and suggestions were very helpful.
Description of Work: We remodeled our bathroom. Work included new plumbing fixtures, shower, tub area and bathroom floor tile replaced and new custom fit glass shower door installed. Also removed wallpaper, prepared walls and had the room painted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
angela M.
04/2016
5.0
countertops, garage doors
+ 0 more
Great job, recommend this company and will use again. I replaced an existing electric range top with an induction. The cutout had to be enlarged by fractions of an inch. He and his coworker arrived on time, measured and cut. They took every precaution to keep dust contained and cleaned up afterwards. They were efficient and quick and cutout was perfect size and centered afterwards. They even reinstalled bit of crown molding that had fallen off which was not part of the job but done as a courtesy. The price quoted was slightly higher than was actually charged. This company actually provided accurate numbers and reduced when costs turned out to be less! Also, must mention that I called two other places to get estimate. Neither was professional enough to return my call as was promised, much less decline the work. Owner Chris communicated well and always returned my calls. I believe in baby steps. If a company will not do a small job so I can evaluate their work, no way they're gonna get my business for the big ones. Distinctive is now my preferred contractor.
Description of Work: Enlarged cutout in granite countertop for new drop in kitchen appliance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Robert A.
09/2015
5.0
custom cabinets, countertops, home remodeling, lighting, plumbing, woodworking
+ 4 more
We originally planned to use a well-known home improvement chain to do our remodel. We spent considerable time working with them but what they wanted and what we wanted were completely out of sink. They wanted to use a cabinet company different than our preference, they did not carry Cambria which we wanted, they wanted us to go with diiferent color appliances than we wanted, they didn't carry the flooring type that we wanted, they couldn't get the type of light fixtures that we wanted. We felt like we needed to settle for what they had available or what they pushed for as their preferred product. We had waited 40 years to finally get our dream kitchen and were getting very frustrated because they tried to talk us out of everything that we wanted. We decided to stop in the Distinctive showroom just to look around. From the first visit, we saw the perfect cabinets on display and talked to Allison as to what they had to offer. Distinctive was exactly what we were looking for. They had everything available that we wanted including custom made cabinets (better made than the other store), Cambria countertops, and an excellent selection of lighting options. Everything that we wanted fell right into place and Allison was so supportive and easy to work with. All of the contractors from demolition to finish were excellent. Our new custom cabinets are beautiful and very well-made and less expensive than the lesser quality from the other company would have been. We could not have had a better experience than we did with that project and we do now have the "kitchen of our dreams".
Description of Work: Total kitchen remodel including removal of old cabinetry, removal of bulkhead, addition of electrical wiring for new and improved lighting, installation of new cabinetry, hardware, countertops, and appliances. The pantry was also enlarged by removing a wall to the adjoining closet and added new shelving.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
CONNIE M.
07/2015
5.0
home remodeling
+ -1 more
Ernie Forster, our adviser from Distinctive, was with us all the way. He was very responsive to all our phone inquiries prior to our signing the contract and was there the morning of installation before the group of workers arrived. He introduced them all to us and walked them to each area where there was work to be done. The crew disconnected the existing plumbing in the three rooms and removed the existing counter-tops. They cleaned up the areas afterward. The Cambria installation crew arrived within a half-hour. They installed the new counter-tops with the new undermount sinks, and drilled the holes for the faucets. Because of a window directly above the sink and the difference in thickness of the old and new counter-tops, it was decided earlier that the back-splash for the kitchen would be cut after the counter-top was in place. The two bath vanity counter-tops were correctly installed and were beautiful, as was the planning desk. Before the crew left, however, we mentioned that the one seam (in a corner) on the kitchen counter was not aligned as well as it should have been. We looked at it further after they left, and thought that the seam should have been less noticeable, also. Ernie returned to check on the progress shortly after this crew left, and he agreed with us that they needed to make it right. He called Cambria and set up an appointment for someone to come out and look at it. The crew from Distinctive came back that afternoon and connected all the plumbing to the sinks and faucets. The seam problem on the kitchen counter-top would not affect the kitchen sink plumbing, but would affect the back-splash installation. There was a problem, however, in re-connecting the plumbing in one of the bathrooms. Because of a slight difference in the two bath counters, there wasn't enough space to allow proper connection to the drain. Ernie and his plumber worked until 6:00 that evening on a solution. They came back the next day with the supplies they needed; and when they finished, you could not tell that there had been a problem. A Cambria representative agreed that the counter-top needed to be separated and re-aligned and made arrangements with us to do so. The counter-top was reset and the back-splash installed, resulting in a beautiful counter-top. Ernie did a masterful job with the caulk, and Distinctive's carpenter did an equally good job on the molding for the planning desk. We were very pleased with the end result and the attention given to our project by Ernie Forster from Distinctive Kitchen & Bath. All the personnel in Distinctive have been most helpful in every step of our journey.
Description of Work: Distinctive plumbers disconnected existing plumbing in kitchen and two baths for counter-tops. Distinctive removed existing counter-tops in kitchen, two baths, and a planning desk. Installers provided by Cambria (quartz manufacturer) arrived immediately afterward to install new countertops and new sinks. Plumber from Distinctive returned to connect new faucets and drains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,700
Carol R.
11/2014
5.0
home remodeling
+ -1 more
They did a really good job. I really liked them. Their products seemed really good and they were very professional. They were on time and their prices seemed reasonable. The quote sounded fine. We just could not do it at that time. We kind of put that off at the back-burner, but the quote was a good quote.
Description of Work: Distinctive Kitchen & Bath came and gave us an estimate for a whole kitchen remodel.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
LEN O.
11/2014
5.0
custom cabinets, home remodeling, lighting, woodworking
+ 2 more
We love our beautiful new kitchen complete with soft close drawers, pull outs in all lower cabinets, under cabinet lighting, dividers in drawers. Quality is excellent. Ernie worked with us to get the design exactly the way we wanted. He managed all subcontractors efficiently and professionally.
Description of Work: Complete kitchen remodel including custom cabinets, electrical, lighting and trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
MICHELLE T.
09/2014
5.0
home remodeling
+ -1 more
The total project took four weeks, which is exactly what Ernie had told us. Ernie did refer us to a subcontractor since our kitchen was totally gutted out, bulk heads and beams remove. The subcontractor and Ernie worked great together, there was never a delay or issue during the entire project. Cabinets and granite were on schedule and installed per the original schedule. We are absolutley in love with our kitchen - it looks like something out of a magazine! We will use this company again when we remodel out bathrooms!!
Description of Work: Complete remodel of kitchen. Our old kitchen design was outdated and and extremely small. We were referred to Distinctive Kitchen and Bath by a local company that had worked with them in the past. Ernie Forster came out to look at our current kitchen and discuss options on updating and enlarging it. Within two weeks Ernie had designs drawn and met us to review them. The designs were awesome and he added some designs that were unique to our kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Diane S.
08/2014
4.0
custom cabinets, countertops, home remodeling, plumbing, woodworking
+ 3 more
The full bath was gutted on May 27 and everything was done by June 27, including my punch list follow ups. There was an intense week where a lot of subs were coming in & out of the house working on various pieces. Distinctive keep me informed at every step and accomodated my work schedule at every turn. My project manager, Allison, was great and very professional. On Friday of the "intense week", I was told the vanity tops, sinks and plumbing would all be done in both the full and half baths. I was still waiting for the vanity guys to show up, when the plumber comes knocking on the door-- not the sequence of events that needed to happen. I called Allison, and she tracked the vanity guys down and smoothed things over with the plumber-- he did what he could and then waited until the vanity guys finished. I had remodeled my master bath with Distinctive a couple years ago (new vanities, sinks, new shower). I had the same cultured marble installers as last time, a very hard-working and friendly couple. The thing that could have gone better was with the vanity guys. I didn't feel they were as diligent as before, and I have some caulking/gap filling that I've decided to take care of on my own. The quartz vanity product is great-- my installers, not so great this time around. Additional kudos to the tile installers for talking me through ideas on how to do a great looking transition strip between the new tile and the existing hall carpeting. Overall, I would recommend Distinctive, but watch the quality of the installers you get if you go with a quartz product.
Description of Work: Distinctive managed a collection of sub contractors in a partial half-bath remodel and a complete full bath remodel. I also purchased cabinetry from them. In half bath- replaced vanity and sinks with new quartz vanity top and undermount sink, install new sink fixtures. Also performed full bath remodel. Gutted existing fiberglass tub/shower, removed flooring, removed vanity and cabinets. Installed new cultured marble shower, installed new cabinetry and trim, installed bath exhaust fan, installed tile flooring, installed/re-installed plumbing fixtures and re-connected plumbing.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$13,000
Dale W.
08/2014
2.0
home remodeling
+ -1 more
I provided sketches and requested a quote for kitchen redesign and remodel in January at the showroom in Greenwood. They told me that their software was down and they would call me in a week They didn't call for weeks and never provided a quote , even after several attempt
Description of Work: I provided sketches and requested a quote for kitchen redesign and remodel in January at the showroom in Greenwood. They told me that their software was down and they would call me in a week They didn't call for weeks and never provided a quote , even after several attempt
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$12,000
Response from DISTINCTIVE KITCHEN & BATH INC
We are sorry to hear of Mr. [member name removed]'s experience on his remodel project, however, we at Distinctive Kitchen & Bath, Inc. believe he may have mistaken our company for someone else. We do not have any knowledge of Mr. [member name removed] visiting our showroom in Greenwood and our computer system is well maintained and fully functional. We have asked Angies List to contact Mr. [member name removed] in reference to this issue.
Anna E.
08/2014
5.0
home remodeling
+ -1 more
The representative was punctual and polite for the estimate appointment. I received my estimate via email just a couple of days later. My only complaint is he didn't have any good pictures of previous work to show me and the selection of fiberglass tub and shower walls were very limited. Ultimately this was the reason I went with another company.
Description of Work: I got an estimate for work in both my bathrooms.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PAMELA W.
04/2014
5.0
home remodeling
+ -1 more
The owner Chris was a joy to work with. Loved his sense of humor. His regular crew is wonderful. They know their craft well. Chris had a couple of sub contractors that he had to use due to illness with his regular guy. I didnt care for this sub contractor He made mistakes and was ok with it. Chris made it right. I don't think he will be using that sub contrator again. MY bathroom is beautiful. Called Chris about a month ago, approximatly six monhs after bathroom installation. Told him I was having a problem with the grout cracking. No problem, Chris came back with his tile crew and fixed the problem. I highly recommend this company. They were not the cheapest but they were not the highest. I payed for quality work and I got it. The only complaint I would have is sometimes when I was told workers were coming to work no one would show up and there was a confusion on who was suppose to call and tell they weren't coming. That didn't happen much but the couple of times it did was a couple of times to much. Even with that they were still worth hiring. Ask for Chris, he is easy to work with and very knowledgeable about his craft. You won't be sorry.
Description of Work: Installed new bathroom including adjoining laundry room, walk in shower, amish cabinetry, travertin shower and floors with built in floor heater. More little details that made an affordable bathroom look like its worth much more.
Gary is great to work with. He stays on top of how the job is progressing and catches any detail they may overlook. He is very professional and responsive. He scheduled the various trades in and out in order to get the job done as quickly and efficiently as possible. The cabinets are very high quality and beautiful! We would recommend them to anyone.
Description of Work: Remodel of master bath and powder room bath. Demolition of old bathrooms, new cabinetry, mirrors, granite countertops, tile floors, shower with glass enclosure, and claw foot tub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28,000
Colleen C.
01/2014
5.0
custom cabinets
+ -1 more
The entire process with the sales team and installers was positive. The quality of the built-ins are excellent. I would recommend them highly.
Description of Work: New Built-Ins
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
WINONA S.
12/2013
5.0
home remodeling
+ -1 more
From my first contact with Distinctive Kitchens and Bath to the last, it was a very good experience. This was my first remodel and thanks to Distinctive Kitchens and Baths I won't hesitate to do it again. At my first contact with Gary, he was friendly and professional and immediately put me at ease. He understood what I wanted and we came up with a perfect answer. At all times from the tearing out of cabinets to replacing them, the men were punctual, professional, considerate and never left me with a mess to clean up. I now have a kitchen I'm proud to show my friends and enjoy cooking in.
Description of Work: Replaced kitchen cabinets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Jeffrey D.
11/2013
5.0
home remodeling
+ -1 more
Ernie Forster is simply fantastic to work with. He listened carefully to us and produced excellent CAD drawings with multiple configuration possibilities. Once we finalized our design, floorings, fixtures, etc...we ended up putting ourselves on a tight timeline to be finished before we had out of town company in. Every craftsman who worked on the project was professional, on time and great to work with. Throughout the project, Ernie's communication was excellent, very detailed updates and what's coming next. Ernie also went above and beyond to be sure the work was done on schedule and the house was professionally cleaned and ready for our company. The custom Cherry cabinets are wonderful and superb craftsmanship, with several pullouts that make things convenient. Thew new shower and tub in the master are even more enjoyable than we imagined. Now that we know the quality of their work and customer service, we have already recommended them to many of our friends and family. Just a wonderful experience.
Description of Work: Complete gut and replace master and hall baths. New tile flooring throughout including walk-in closet. Relocated master shower from a small enclave to the main part of the bath (custom designed and larger). Replaced old jacuzzi tub with a clawfoot slipper style. New custom designed cabinetry and mirrors. New quartz countertops. New lighting and automatic, moisture sensing fans. New drywall throughout the master bath. New fiberglass shower/bath enclosure for the hall bath, matching cabinets and mirror, lighting. New commode in hall bath.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
Tammy H.
11/2013
5.0
custom cabinets, countertops, home remodeling
+ 1 more
Ernie was awesome. He started with a draft of what we wanted. We went from there and designed exactly what I wanted including an odd piece that is now my husband's favorite. I wanted a cabinet with baskets that pulled out, and a large drawer at the bottom. I asked for a large bread and chip drawer made in the island. We asked for two different types of finishes on cabinets, and a custom butcher-block top for our island. We also asked for quartz countertops on the rest of the cabinets. Ernie was very patient and never seemed to get bothered - even when I would call and ask dimensions for me to purchase a vent and sink. He always responded and let me know what was going on during the whole process. A couple little glitches were fixed without any hesitation. The cabinets were expertly made and look fantastic. Our island is almost 10 feet long and was a special request to be alternating light and darker colored hickory wood. The quality and workmanship is very evident. We couldn't be happier! This is my dream kitchen come to life - with the help of Distinctive Kitchens and Bath - and Ernie. Ernie went above and beyond, You would have thought he was building his own kitchen! No detail was left unattended to. Will definitely recommend this company, and will look to them for my next project.
Description of Work: Designed and installed custom cabinets, island, and countertops
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28,000
Colette and John J.
10/2013
1.0
countertops, home remodeling
+ 0 more
It didn't go well. While we were impressed with their products, the gal in charge of our project was unresponsive, "gave up" getting ahold of a supplier so just put in her own estimate of cost (not even having square foot or stone cost information), gave us a $42 estimate for 30 pieces of hardware installed (I wish that had been right!), and overall, after 4 estimates, it still wasn't accurate and did not reflect what we'd spoken about. She never contacted us, we had to contact her, and then once we'd decided we weren't going to use them, she never even called to see why we weren't scheduling our next appointment - after a month of working with her. Evidentially, they have so much business that another $8,000 job isn't important to them. Very disappointing.
Description of Work: We began workikng with them to assist in a kitchen remodel.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,000
Response from DISTINCTIVE KITCHEN & BATH INC
We regret that (Member name removed) was disappointed in her experience at our showroom. At Distinctive Kitchen and Bath, we do strive to return pricing information to our prospective clients as quickly as possible. We were able to provide costs on both the granite and the tile installation in a timely manner. These figures were based on measurements taken in the (Member name removed) home. The pricing on the tile however, was delayed. This delay was due to a miscommunication with the tile company regarding the specific tile that had been selected. We have since learned that a staff change at the tile supplier may have contributed to this issue. A correct price for the hardware pieces was given verbally at the time of its selection. Unfortunately, this quote was mistyped in the bid proposal. The salesperson did apologize for this mistake in an e-mail. This e-mail also included a revised proposal with all of the updated figures, reflecting final selections made by the customer. We apologize again for any confusion this caused. Though several e-mails were sent to update the (Member name removed), as well as a follow up phone call, we will aim in the future to clarify a preferred form of correspondence with each client. Distinctive Kitchen and Bath understands that any job is of value both to the customer and to us. We are sorry we failed to better communicate this belief to the (Member name removed). We will continue to endeavor to make each customer's experience a positive one.
Daryl & Susan T.
09/2013
5.0
home remodeling
+ -1 more
It went very well. It took longer than we had planned but the delays were mostly due to our personal family issues. We were very comfortable and pleases with all the workers who came into our home. They were polite, courteous and did a great job cleaning up each day. We are very pleased with the end results. We would definitely use him again!
Description of Work: We replaced granite in the kitchen, changed a cabinet, lighting, sink, faucet and garbage disposal. He made me a cover for the range top that matched the cabinets. A perfect match!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Vivian A.
04/2013
1.0
custom cabinets, home remodeling, woodworking
+ 1 more
THE OWNER CAME OUT TO MY HOUSE LAST WEEK TO REVIEW THESE PROBLEMS AND THEN DID NOTHING. I SENT A COUPLE OF TEXT MESSAGES ASKING TO REVIEW THESE MISTAKES AND HE SENT A COUPLE OF EMAILS TO MY CONTRACTOR, NOT TO ME, INDICATING ACCORDING TO HIS PAPERWORK, I GOT WHAT I ORDERED, EVEN THOUGH HE CAN'T PROVE IT AND IT IS CONTRARY TO MY REVIEW WITH HIM IN MY CONTRACTOR'S PRESENCE. IN ADDITION, THE OWNER MADE A DESIGN MISTAKE IN THE SIZE OF THE CARVED WOOD BRIDGE FOR THE UPPER CABINETS BY THE WINDOW. HE ORDERED A PIECE THAT IS ACTUALLY TOO LARGE AND JUST TOLD MY CONTRACTOR TO CUT IT DOWN, EVEN THOUGH IT HAS TO BE CUT SO MUCH, THAT IT WILL CUT INTO THE CARVED WOOD DESIGN. FINALLY, THE SECOND OF THE TWO EMAILS SENT BY THE OWNER TO MY CONTRACTOR STATED THAT HE COULD FIX EVERYTHING BUT BECAUSE HE TAKES NO BLAME FOR HIS MISTAKES AND VERY POOR PAPERWORK, I CAN PAY FOR THE ALL CHANGES WHICH IS SEVERAL THOUSAND DOLLARS MORE. AND, I END UP WITH RETROFITTED CABINETS BY SWITCHING OUT DOOR PANELS WHICH WILL NOT BE VERY ATTRACTIVE BASED ON THE COLORS, GLAZES AND RUBBINGS FOR THE PIECES INVOLVED. THE OWNER SHOULD BEAR THE RESPONSBILITY OF IMMEDIATELY ORDERING EVERYTHING NEEDED AT NO COST TO MAKE MY KITCHEN RIGHT. THIS IS A NIGHTMARE. AND, BY THE WAY, I USED THIS COMPANY PREVIOUSLY AS A "REMODELER". THE WORK WAS SO BAD, IT HAD TO BE DEMOLISHED. WALLS WERE NOT PLUMB. DRYWALL WAS VERY POOR. TEXTURED CEILINGS DID NOT MATCH SURROUNDING AREAS. SHOWER AND GAS PLUMBING WAS NOT DONE TO CODE. AND, THE OWNER AUTHORIZED THE INSTALLATION OF CARPETING IN ROOMS WERE THERE WAS STILL SIGNIFCANT SANDING AND DRYWALL WORK TO BE DONE. DO NOT DO BUSINESS WITH THIS COMPANY FOR CABINETS OR REMODELING. YOU WILL REGRET IT.
Description of Work: I PLACED A LARGE ORDER FOR NEW AMISH MADE KITCHEN CABINETS WITH THIS COMPANY SEVERAL MONTHS AGO. DUE TO REMODELING DELAYS, SOME OF WHICH WERE CAUSED BY THIS VENDOR, I FINALIZED THE ORDER AROUND THANKSGIVING. I WAS TOLD BY THE OWNER THAT MY CABINETS WOULD BE READY THE END OF JANUARY, 2013, AND THEY WERE NOT. I WAS NOT GIVEN AN EXPLANATION AND EVEN THOUGH I ATTEMPTED TO SPEAK TO THE OWNER SEVERAL TIMES TO INQUIRE ABOUT THE DELIVERY DATE, MY CALLS, EMAILS AND THOSE FROM MY CONTRACTOR WERE LARGELY IGNORED AND DEFINITELY NOT HANDLED PROFESSIONALLY. THEN I WAS TOLD THAT THE CABINETS WOULD BE AVAILABLE AROUND THE END OF FEBRUARY, 2013. BY THE LAST WEEK OF FEBRUARY, I ATTEMPTED SEVERAL TIMES BY CALLS, EMAILS AND/OR TEXTS TO GET A DELIVERY DATE. THE OWNER FINALLY PHONED ME FEBRUARY 25 TO LET ME KNOW HE STILL NEEDED TO COME BACK TO MY HOUSE AND CHECK A MEASUREMENT FOR MY BUILT IN GE APPLIANCES. IT SHOULD BE NOTED THAT THE OWNER MEASURED THESE APPLIANCES PREVIOUSLY IN THE PRESENCE OF MY CONTRACTOR AND I HAD GIVEN HIM A COPY OF THE CONSTRUCTION SPECS FROM GE PREVIOUSLY. I WAS ASTONISHED THAT NOT ONLY DID I NOT HAVE MY CABINETS THAT WEEK BUT THAT IT APPEARED THAT THE ORDER HAD NOT EVEN BEEN PLACED. MY CONTRACTOR AGREED. AS A RESULT, I CALLED A MEETING WITH MY CONTRACTOR AND THE OWNER LATER THAT WEEK. I WANTED TO CANCEL, BUT THE OWNER WOULD NOT RETURN MY DEPOSIT IN FULL. HE ATTEMPTED TO COLLECT A DESIGN FEE ALTHOUGH THAT WAS NOT SUPPORTED BY HIS CONTRACT AND JUST RANDOMLY ASKED TO KEEP $2,500 EVEN THOUGH HE HAD FAILED MISERABLY IN HANDLING THE ORDER. MY CONTRACTOR ENCOURAGED ME TO PROCEED BUT WE BOTH VERIFIED AS MUCH AS WE COULD AT THE MEETING WITH THE OWNER ON MARCH 29 FROM THE DRAWINGS AND GENERAL DESCRIPTIONS GIVEN TO US. WE WERE NEVER GIVEN SPECIFICIATIONS FOR REVIEW OR APPROVAL. I HAD THE OWNER LAY OUT THE DOOR STYLE THAT I PICKED FOR VERIFICATION AND DISCUSSED THE COLOR AND STAIN SCHEME. THE ORDER WAS DELIVERED ON MARCH 29 FINALLY AND THE OWNER DEMANDED FULL PAYMENT. IN FACT, HE WAS SO OBNOXIOUS ABOUT THIS THAT HE CAME WHEN I WAS AT A BUSINESS MEETING AND JUST PARKED HIS HUGE DELIVERY TRUCK ON MY STREET WHICH CAUSED TRAFFIC CONGESTION AND NEIGHBOR COMPLAINTS AND LEFT, LEAVING MY CONTRACTOR AND HIS CREW JUST STANDING THERE WAITING FOR DELIVERY. I ARRIVED ABOUT 90 MINUTES LATER AND HAD TO DEMAND THAT THE OWNER RETURN TO DELIVER THE CABINETS INTO THE ROOM. THE OWNER DEMANDED FULL PAYMENT BEFORE EVERYTHING WAS FULLY INSPECTED. DURING INSTALLATION LAST WEEK, IT WAS CLEAR THAT THE CUSTOM MADE ISLAND AND PANTRY PIECES HAD DOOR STYLES THAT DIDN'T MATCH THE STYLE ON THE CABINETS. IN ADDITION, I ORDERED "SOFT CLOSE" EVERYTHING, AND RECEIVED SOFT CLOSE DRAWERS AND SOFT CLOSE ON ONLY TWO CABINET DOORS. JUST AMAZING!
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$35,000
Response from DISTINCTIVE KITCHEN & BATH INC
Distinctive Kitchen & Bath, Inc. is a well established cabinet company and has a long record of proven customer satisfaction. We are disappointed to have recieved this compliant. Based on the Contract as it is written we did provide cabinetry to selections made by [Member name removed]. I have contacted [Member name removed] and am waiting for her to schedule an appointment. It is our hope to quickly resolve this complaint.
JACKIE S.
03/2013
5.0
home remodeling, woodworking
+ 0 more
It was a major job. I liked the job they did very well. They did the whole thing in about 60 days. They were very well organized. They started at 8:00 and worked until 4:30. They didn't come and go often. Chris, the owner, came by everyday. The man who sold the cabinets to us was here a significant amount of time everyday. They were on budget and finished on time. They came back 3 or more time to correct smaller problems or fix something that has happened since they were here. We were extremely happy with them. The cabinets are extremely good. We got a very nice deal. We did some price checking and they weren't the cheapest, but they weren't the most expensive. The quality was excellent! They had some sub-contractors that were not quite as professoinal, but they came and stayed everyday.
Description of Work: I hired Distinctive Kitchen & Bath to install all new kitchen counters, cabinets, take out a wall between the kitchen and family room, and rebuild a wall where a fireplace was.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100,000
Jan U.
12/2012
4.0
home remodeling
+ -1 more
Does good work, just a little slow.
Description of Work: Hardwood floors,tile, remodeled bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$8,000
Maureen M.
11/2012
5.0
custom cabinets, countertops, home remodeling, lighting, plumbing, woodworking
+ 4 more
We gutted our entire kitchen and Distinctive took care of the custom cabinets, plumbing, electrical, painting, tile backsplash and trimwork. Gary was so helpful and patient with the design and has been present every step of the way. Tony did fabulous work with plumbing, electrical, and other essential jobs and was also very patient with some of the things I changed my mind about. Leo did superb work installing the cabinets and trimming everything out. Bill and his helper repaired drywall and painted and did a good job. Their sub Dave and his son installed a gorgeous backsplash with expertise. When the cabinets arrived and the person who was supposed to haul them in and stage them couldn't make it to our home as scheduled, the owner, Chris, Gary, and Tony came over, hauled all the base cabinets inside, and set them up so that installation would not be delayed. Everything has been pretty much on schedule and now the kitchen is nearly complete. Gary has been so patient and prompt with responding to any questions. We trusted all the workers to be in our home while we were at work. Also, they put up with our dog hanging out with them, which made it easier on us to not have to kennel him or board him temporarily. I HIGHLY recommend this company to anyone looking to do any project, whether it is major or minor. .
Description of Work: Consultation in our home for design of kitchen, plans (3 total before we settled on one), demolition of entire kitchen (cabinets, appliances, tile floor, backsplash, trim), plumbing, electrical, installation of custom cabinets built by their cabinet maker, drywall repair and painting, installation of tumbled stone and metal tile backsplash.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$42,000
Mary Jo B.
07/2012
5.0
home remodeling
+ -1 more
Chris (the owner) arrived on time, was very professional and provided some design feedback. He provided a high level estimate and design following a return from his family's spring break. After careful consideration, we selected another highly rated bathroom remodeling company from Angie's List based on what we felt was a better design and overall cost. We will keep Distinctive Kitchen and Bath's contact information and consider them for any other future work we have done. It was a positive experience engaging with this company, they are very professional and we know they perform quality work.
Description of Work: We are completing a bathroom remodel in our home which will include remodel of a shower and whirlpool tub. We engaged with 5 different companies from Angie's List in the estimation and design process. While we havent formally used this company in the past for remodeling, we have visited their store on multiple occassions and consider them a high quality company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Charles E.
06/2012
5.0
countertops, hardwood floor
+ 0 more
Excellent We have an old, small, house with a small kitchen and dining area and sitting area. We were installing new floor,all new kitchen, an island and ujpdating the electrial. This started as a DIY project, except for the countertops. My wife and I stopped at their store and told the reception lady we were looking for a countertop. She showed us around and introduced us to Ernie Forster. I think Ernie would have been considered the contractor. The countertop is all I wanted, but he said if we needed help with anything else to give him a call. No obligations on our part. We knew what countertop material we wanted, we told them, and they did not pressure us to change materials. Cost was not the issue regarding the material we selected. I hit a point where my body was not as strong as my ideas. So my wife talked with Ernie about getting some help, I agreed with her about this. We talked with Ernie about our plans and he proceeded to introduce us to the electrician and the plumbers. I then looked at all the cabinets and called Ernie again for a cabinet guy. They were all very professional and will be addressed in individaul entries to Angies list. What impressed me most was the interaction of the subcontractors and Ernie. Ernie also had a keen eye for anything which would look o.k. to me but looked better after he and the tradesmen tweaked them or adjusted something to avoid a potential problem. Most of all, Ernie and the other workers were nice and considerate of my wife and mother and myself. I would gladly employ Ernie any of the professionals he brought into my home.
Description of Work: Displayed various countertop materials, costs, and material variations or colors. Coordinated for plumbing work. Plumbing for refrigerator ice make and etc. connected gas range.plumbed the garbage disposal and sink, and fixed a unexpected leak at the pressure regulator. Coordinated the electrical work. Insured outlets met code. installed pot lights, installed chandelier, installed hanging lights over island and sink. Installed cabinets we had purchased and assembled, made necessary adjustments to get a good look and fit. Installed tile backsplash using time my wife had purchased. Ernie was available whenever we needed help. No pressure or hard sell. I don't know the exact cost with looking it up and I don't want to, but I did not consider it excessive.
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Service Categories
Kitchen and Bath Remodeling,
Countertops and Backsplashes,
Cabinet Making,
Finished Carpentry and Woodworking,
Plumbing,
Lighting,
Hardwood Flooring Sales and Installation,
Glass and Mirrors,
Flooring Sales and Installation,
Ceramic Tile,
Doors,
Marble and Granite
FAQ
DISTINCTIVE KITCHEN & BATH INC is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 10:00 AM - 2:00 PM
DISTINCTIVE KITCHEN & BATH INC accepts the following forms of payment: Check
No, DISTINCTIVE KITCHEN & BATH INC does not offer eco-friendly accreditations.
No, DISTINCTIVE KITCHEN & BATH INC does not offer a senior discount.
No, DISTINCTIVE KITCHEN & BATH INC does not offer emergency services.
No, DISTINCTIVE KITCHEN & BATH INC does not offer warranties.
DISTINCTIVE KITCHEN & BATH INC offers the following services: CABINETRY, REMODELING, FULL SERVICE, COUNTERTOPS, KITCHEN, BATHS & ENTERTAINMENT CENTERS.
Major Remodeling
Contact information
1480 OLIVE BRANCH PARK LN. STE. 500, Greenwood, IN 46143