DANNEMILLER TRUE VALUE HARDWARE

If I could give this establishment a negative rating, I most certainly would. This business lacks integrity, customer service, and professionalism. I had a lawnmower in their shop for repair and maintenance. I was explained that the lawnmower would be examined inside and out and anything that was not functioning would be replaced up to the agreed upon dollar amount. This amount was $250. If the lawnmower required more than $250 worth of work they were to call me and indicate how much more would be required to get the lawn mower in working condition. The bill came to $249; therefore, I received no phone call and paid the $249. Before the lawnmower was delivered, I asked the maintenance technician to ensure that all parts that required repair were adequately handled since the bill came so close to that $250 mark. I was assured the lawn mower had been inspected and was in working condition. I received the lawnmower and immediately began to mow my lawn. I was not even able to mow a full strip of grass before the lawnmower broke due to a belt that was clearly worn and in dire need of repair. I contacted Dannemiller's because they had not fulfilled their end of the agreement. They indicated I would need to pay an additional $187 for the repair of my lawnmower. I respectfully disagreed due to the fact the original job was not completed to my satisfaction due to the fact that if the original job had been thoroughly completed I would have had a working lawnmower. When the belt was removed it was glaringly obvious that the break did not happen simply by mowing that single, solitary strip of grass. The owner stated that I simply did not know what I was talking about and I should stop asking for handouts. In addition when speaking with him I felt verbally berated and insulted simply because I am female. He was not willing to acknowledge the negligence of his employees and in addition he stated that he would hold my lawnmower until the additional $187 was paid in full. I do not enjoy the implications that I am uneducated or that I ask for work to be completed for free. What I asked for was for the work to be completed that was agreed upon. I work very hard for my money and I will never utilize either this Dannemiller or the business located in Southport. In addition, any chance I have to let hard working people know about the type of 'customer service' or lack thereof that is offered here I will gladly do so.

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Again, I've done business with them several times. I think they're reasonably priced. I've heard that someone is buying their current property on 135 and I don't know yet if they're relocating. I certainly hope so.

Experience was marginally acceptable. Counter staff was rushed and did not answer questions to our satisfaction . Job was not done within the timeframe stated. Overall rude staff. Did not feel they value the customer.

They did an excellent job. We had leaking engine fuel, so they took care of that. They were friendly and informative. They stuck to their time and price estimates.

I was very pleased with the price and the service I received. The lawn mower was already assembled which was a plus. They even filled it with gas and oil upon my purchase. They showed me how to operate all of the features and loaded it into my car. I have never owned a mower with electric start so I was glad they showed me how to charge the battery etc.

We have our lawn mower blades sharpened annually at Dannemiller, and they always do an excellent job.

It was great. I was anticipating a minor charge, but they did not charge me a thing. I was very appreciative of the fact that someone looked at it right away and knew that it might be something minor that they could fix with little effort.

I COULDN'T HAVE ASKED FOR ANYTHING MORE. EVERYONE IN THIS STORE WAS HELPFUL AND HELPED ME TO FIX MY DOOR. WITHOUT THEM, I WOULD HAVE HAD TO PUT A WHOLE NEW TRACK IN TO HANG THE DOOR!

I APPRECIATE THE FACT THAT THEY ARE ABLE TO PICK UP AND BRING BACK ANYTHING THAT NEEDS WORK DONE ON IT. THEY HAVE ALWAYS DONE A GOOD JOB. I ALSO ENJOY GOING INTO THEIR STORE, WHERE I GET GOOD ADVICE FROM THE STAFF.

THEY PICK UP AND DELIVER, AND PROVIDE EXCELLENT SERVICE. THEY HAVE A PERIOD OF TIME IN JANUARY WHEN THEY OFFER FREE PICK UP AND DELIVERY. IT'S NORMALLY $25. THE TRACTOR WAS $129 AND THE PUSH MOWER WAS $60.

THEY DID A GREAT JOB ON REPAIRING OUR SNOW PLOWER AND WE HAD TAKEN ARE LAWN MOWER AS WELL.