Computer Problems No More

The repair failed in less than 10 days. I have called and emailed the gentleman a total of seven times over 45 days. He still has not showed up to fix his failed repair, and quit returning my calls and e-mails about a month ago. He originally stated that e couldn't find the part from any of his suppliers, but he won't even give me the needed part number as I have requested so I can order the part myself and have it ready for him to install. At the time he performed the original service, I noticed that his wife drove him to my service location, which is my home. After dropping him off, she initially drove away, and then returned and waited in the driveway. After he was here about an hour, he asked if "she could use our restroom". Of course, I consented. Then his wife, plus a young lady about five or six years old (who turned out to be a little rowdy), plus a young man about 18 or 19 years old, all came in my house and stayed inside for the next hour, as he completed the work. Other than the four of them, I was here alone, except for my wife, who was asleep (he arrived around 8:00PM). This made me very uncomfortable. But the important thing is his repair failed after less than ten days, and he has not returned to fix it, and no longer returns my calls or e-mails. After he finally returns to fix the problem I already paid him for (if he does), I will not use him again under any circumstances.

Gunny fixed two computers for us that were totally fouled up with viruses. He also installed a protection system that is guaranteed forever and seems to be working well. A few days after our desktop had been repaired the hard drive crashed. Gunny had just received a number of used desktops and replaced our failed unit at no charge. I am still appreciative. My only criticism of Gunny is that it is difficult to get him to return calls.

I have used Gunny for several years and is he has always been great to work with. He is very flexible in that he will come to your location or remotely access your computer o or take your pc back to his computer or if needed he can take your pc back to his computer shop. In the past he has helped me with the following items 1) Fixing Computer Viruses 2) Fixing Drivers 3) Cloning Solid State Drivers 4) Increasing performance Gunny's Always stands behinds his work and his prices are much more competitive this other companies I have used in the past. I would recommend him to anyone.

The technician told me he would try the easiest approach first, and if that didn't work, would need to spend more time doing more extensive work. The easy approach seemed to work. My computer functioned well for two days, then I began to have shut downs again. When I contacted the technician, he offered to come back and do further work, estimating an additional cost of $200. I felt the technician tried to do a quick fix the first time because he had a family obligation that day, but the quick fix did not work. Although I expected an additional charge for further work, I was not willing to invest an additional $200 on top of the $75 already paid, especially since the initial result was not satisfactory. I contacted another computer repair service who gave me a lower price.

Ever since the technician came to my home, there have been issues with overall slowness and the connection between both the internet and the computer to the printer. These problems began the day after services were performed. I called him the next day, Friday morning and spoke with the technician. He told me he was busy and to call back that afternoon. I called him back, and I spoke with someone else who told me that he was unavailable, she took my name and number and assured that he would be back in touch with me. I heard nothing over the weekend, so I called them back Monday the 16th and got the answering machine - I left a message explaining the situation again. I called again this morning and spoke with another male, and he told me that Angie's List would expect a portion of the cost of any additional work that would need to be done. He also told me that the original technician was out of town and would not be back until Sunday, and they said that they had no way to contact him. He gave me another phone number to call to ensure that Angie's List was not listening to the conversation to get a portion of the additional work that would need to be performed - I called the number and it was a fax machine. All of this seems very fishy to me and I am not happy with the experiences that I have had with this company. I would not recommend this company to even my worst enemy. I called the company again and the alternative phone number that they gave me was for a fax machine. I explained this to the person I did get in contact with and he mumbled for a minute and then hung up on me. I tried calling back and had no answer. Very fishy, red flags!

They did an excellent job! I gave him a rough idea of what I wanted; he game an itemized quote; he honored and assembled the equipment and set it up, transferring my files. Fantastic!

It is a pleasure to work with Gunny at CPNM each time. He explains things in a way I can understand and fixes my computer problems.