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Reviews
2.649 Reviews
Showing 26-49 of 49 reviews
cathy D.
03/2016
cable tv service
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Jim and Gayle K.
07/2015
cable tv service
+ -1 moreunknown
Description of Work: Contradicted our original agreement. Trouble with installation... no correct phone service for approx 18 days. Billing issues. Did not follow up with confirmation emails as promised. Contradictory advice(s).
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Jaime L.
07/2015
cable tv service
+ -1 moreunknown
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Yes, I recommend this pro
$60
Catherine L.
09/2014
cable tv service
+ -1 moreunknown
Description of Work: Went well
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Yes, I recommend this pro
$35
thomas F.
06/2014
cable tv service
+ -1 moreSmooth
Description of Work: Updated service
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Yes, I recommend this pro
$85
John B.
06/2014
cable tv service, internet service
+ 0 moreComcast is way too expensive for the service provided. I terminated the cable service. I keep the internet service at a reduced price. How do these cable providers get away with these high prices? Netflix is $8 a month! I watch what I want went I want. If Comcast allow me to pick only the channels I want and pay only for those channels I would still be a customer.
Description of Work: Cable and internet service.
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$100
Barbie M.
06/2014
cable tv service
+ -1 moreI have had Comcast service for approximately 2 years. After the "introductory" period ended my billed went up $20. When I reached out to customer service both by phone and over the internet no one wanted to help me look over my bill. I was offered multiple times to increase the number of channels/services I have but I wanted to cancel some parts of the channels/services. I am on the brink of cancelling everything but internet ( I don't have any other options where I live.) The internet looses connection several times a day. A technician came out and said we just have too many things connected to it....so we removed most of the connected items and it still drops daily. The technician also removed one of our cable boxes that was not working and we are still getting charged for it. I feel as though our hands are tied when it comes to cable/internet services as there are no competitors so Comcast just treats you like S*it.
Description of Work: Cable/internet/phone provider
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$245
Timothy B.
06/2014
cable tv service
+ -1 moreComcast charges $99.99 and $39.95 for the "upgrade fee" and "technician visit" to install x1. This was not discussed or communicated prior to our bill we received.
Description of Work: Installed the new x1 system
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$140
MICHAEL R.
06/2014
cable tv service
+ -1 moreMy internet connection was dropping frequently--as many as 20 times a day--but only for 30-60 seconds at a time. Turns out that's not long enough to get through their voice mail system and talk to a person so they can check remotely while service is down. I asked for a direct line so I could call right away when it happened, but I was just given a number connecting to a different voice mail system. Of course, I talked to a different person each time, so they wanted me to start over with everything they'd tried before that hadn't helped. I suspected it was a problem with the modem/router they had supplied and asked for a new one to try on one of my first calls, and a few calls after that, but they wouldn't do it. I'd hesitated to ask for a service tech since I'd be charged if they considered the problem something I was responsible for, but eventually gave in. The tech was great, quickly figuring out the problem was the modem/router as I thought. Besides the work of the tech, they only other good thing I can point out is that the people I called, though completely unhelpful, were very polite and friendly.
Description of Work: Fixed problems with internet connection
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Philip G.
06/2014
cable tv service
+ -1 moreThe service at the store is very lousy. I have been in there several times, and they always have a line out the door. There is never more than two people working the counter, and it is a 45 minute stand every time i go there. The employees make no effort to keep things moving along with any speed, and it's that way all the time. I don't understand why they don't hire more people, and it's not just me. I always hear other people in line grumbling why there has to be such a long wait.
Description of Work: I went in to the Comcast store on Shadeland Avenue to swap a cable box for a hi-def cable box. I got home with my new cable box, hooked it up to the TV, and there was no picture or sound. I called their service number, and I had a lot of trouble understanding the employee on the phone. She tried to help me troubleshoot for 40 mintues, and everything we tried didn't work. It didn't seem like she knew what she was doing. When she went to transfer me to someone else, my call got disconnected and I was back to square one. I called back and had to wait for a very long time. Another employee tried to help me troubleshoot, and after another 35 minutes, we were still struggling to get picture and sound. Eventually we did get it to work, but at this point I had been on the phone for over an hour and fifteen minutes dealing with a high level of frustration.
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Julie B.
09/2013
cable tv service
+ -1 moreIf they didn't have a monopoly in my area I would use someone else!!!!!
Description of Work: Tried to change cable boxes. Had to take them to office. Have spent more than an hour in line just to get to counter. They only had 2 clerks. The line was spilling out on the sidewal!
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Fonz S.
08/2013
cable tv service
+ -1 moreThis is just the most recent case of bad service, rude staff, long waits, and technical problems with Comcast in a long list, over several years. My Comcast phone and television service also goes out unexpectedly, for hours at a time. Any time I've had to call them it takes hours to get any answers or assistance. The company doesn't seem to care about serving their customers; just about getting customers. I live in Westfield, where unfortunately, Comcast is the ONLY internet provider serving this area, so there's no choice. A Comcast technician came to the house once when the phone service had been out for much of the day, and he said the wiring Comcast uses in Westfield was installed long ago, and never updated or expanded to handle growing demand, so the infrastructure is just insufficient to handle the current volume. And Comcast has no plans to upgrade it, though they make a lot of false promises to get new customers.
Description of Work: Called to ask a simple question about composing emails, because a basic feature (auto-fill address) disappeared when Comcast did a recent update. It took 4 separate calls, totaling approx. 5.5 hours (mostly on hold) and never got an answer. FIrst poke to 3 SALES people posing as tech support, who finally said they weren't tech support, didn't have "the tools" needed to answer my question (which was just how to turn on a feature) and finally gave me the real tech support number to call and said there wouldn't be a charge for that. That "real" tech support person was rude, condescending, grouchy, and refused to answer anything unless I purchased an expensive "Signature Support Contract." Then they hung up on me!
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JON B.
07/2013
landline phone service, internet service
+ 0 moreComcast's new strategy to save money is to have the customer do all the work. The days of a Comcast employee coming to the customer's home are gone. If you want a Comcast employee to come to you home or business to solve a problem, expect to pay an substantial fee. NOTE: Comcast frontline employees are not the problem. They struggle to make a system that squeezes every penny out of each customer by avoiding in home service of customers. Comcast changed its Internet/phone connect rate causing my phone/Internet modem to go down several times a day. It could be reset to work for 1 to 4 hours. The on line help and voice chat did nothing. I received a letter saying they were going to replace my modem in 4 to 6 weeks. So I called and asked them to expedite replacing my modem immediately instead of 4 to 6 weeks. The Comcast rep directed me to take my current modem in to a Comcast location. I did so. When I arrived, there were 22 people in line ahead of me. After a 50 minute wait, I exchanged my modem and went home. The new modem was easy enough to connect, but the steps outlined in the Comcast materials to bring it on line didn't work. After a 2 hour work around, I was able to get my voice/Internet up. No thanks to Comcast.
Description of Work: Replace my Internet/phone modem at their local office after standing in a line out the door of Comcast's mini-office for 50 minutes.
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$313.23
Bob L.
03/2013
cable tv service
+ -1 morethey havent shown up yet to even feel that pain.
Description of Work: Lost the cable box, took them three days to respond to call complaint, scheduled service a week out due to heavy service log, and then they did not show up. Still down. This company SUCKS!
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chris E.
03/2013
cable tv service
+ -1 moreWe made the switch from dish network to comcast xfinity. I was always happy with dish, but the saving to switch saved me 60.00 a month. The internet service was okay, but we had constant interuptions. We had a few service calls to fix the problems. Every evening our signal would drop and no internet. We didnt realize it our phone service also dropped at the same time. We never used our landline. After dealing with this for a few months, I was happy to pay whatever to get dish network back. We cancelled comcast since we had no contract. Thats when the fun began. We were doubled charged for our equipment. They realized their error and promptly fixed that. No problem I thought it was all over. Then I get calls from a collection agency for 31.33 on my comcast account. I told them I did not owe anything, in fact comcast still owed my 8.00 . After many calls to comcast and to the collection agency. Comcast told me multiple times my account was 0 and to disregard the notices. I even went out my way to go the shadeland ave. office. They told me they could not provide proof of 0 balance. That would have to come from the corp. office. To just disregard the notices, they would take care of it. Well once again the daily calls and letters started from the collection agency. I was fed up with the calls and letters - especially since I owed nothing. I paid the balance to protect my credit, and to get them off my back. I am very upset that they would send an account to collections and not correct it. This went on from december to march, ample time to correct the issue. Now I happily pay more for dish network and internet. On the bright side, the customer service reps are very nice.
Description of Work: Xfinity cable service, phone, and high speed internet
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$1,200
JON B.
03/2013
cable tv service, landline phone service, internet service
+ 1 moreVery disappointing. See above. I feel bad for the Comcast employees and sub-contractors who try to make a broken system do what it should do.
Description of Work: When I called to transfer our service because of a move, the Comcast salesperson promised more service at less cost. I was to receive added premium channels and a seamless transfer of my Internet and phone. My first warning that Comcast was incapable of getting the transfer of service right was a letter requiring a deposit,and effectively threatening that the transfer of service would not take place as scheduled. When I called to point out that I was not a new customer,I explained that I had been using Comcast service for 25 years and paying Comcast $2500 a year without ever paying late, the transfer was to go ahead as scheduled on Monday 2/25/13. Despite Comcast's promise to arrive between 10 a.m. and noon on Monday 2/25/13 Comcast was a total no show. No call to explain -- zip. After a speaking to a Comcast representative on the evening of 2/25/13, I was promised a Comcast supervisor would come to our new home on Tuesday 2/26 to see that the work was done properly. On Tuesday, 2/26 no Comcast supervisor showed as promised. Instead, an Intellicom South sub-contractor was dispatched. The contractor's employee at first concluded there was no service anywhere in the house. After a visit to the service pole, he found that there was service in the house but he refused to do the 25 minutes of work it would take to connect the service properly. Ironically, the IntelliCom South contractor spent more time on the phone to his supervisor than a private contractor spent connecting Comcast's service in our home. At my suggestion, on 2/26, Comcast's sub-contractor ran a wire diagonally across my family room floor to get Comcast TV & phone service into the new home . So there was clearly service in the house, all I asked was that the service be connected as promised by Comcast. The cobbled together Comcast solution of a wire across the furniture to the new flat screen TV and phone TV did not include Internet access or the premium channels we had before our move. Each Comcast employee I spoke to told me I was " new service" rather than a transfer of service in a move. Eventually, I made note of the old and new Comcast account numbers and was able to tell each Comcast employee I was routed to what the Comcast computer system did not tell them. After multiple phone calls to Comcast Tuesday night 2/26/13, I worked my way through their robo-call system and a robo-chat line and the Comcast representative I spoke to told me that my installation of service was next calendared by Comcast for between 8 a.m. and 7 p.m. on the following Saturday (March 2) but no one from Comcast showed up on Saturday. If I had not hired a private contractor (Kleecoto complete the installation of Comcast's service in our new home would still be incomplete. Ironically, a private contractor completed the service installation that allowed Comcast to charge me $159.00 a month and It took the contractor exactly 25 minutes. If Comcast service was expensive but first rate, the cost might be justified. But the service is an expensive F.
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$300
Tim H.
09/2012
cable tv service
+ -1 moreThe internet and cable is good don't get me wrong but the price and customer service is down right terrible. You see my 2nd promotional period (the games Comcast plays) is ending on October 18th, 2012. So what did I do, I try and call with them and get them to stay around the same rate I have now. They said they couldn't do that and the best they could do is 79 bucks a month. They actually wanted to decrease my service to get me around that price which I didn't want to do. So this would have started at 54 bucks a month and slowly creep up to 79? I don't think so. I then explained to them to put their selves in my shoes. Would they like this if they were a customer? They just skirted around the question and said that's the best they could do. I even had the supervisor call me back ( after 4-6 hours, really?) and she wasn't even trying to help me out. She didn't even care if I cancelled my service. For a company that is struggling to keep customers with this recession they sure don't care about losing business!!! So after about 3-4 calls trying to get them to work with me (because I figure some money is better than no money for a business) I ended up cancelling their service all together. I ended up going with MetroNet here is Franklin, IN which has a dedicated internet fiber optic line (a lot faster than cable) and you don't have to share with any other Comcast customers. This is "true" speed that MetroNet has. I also ended up getting MetroNet's basic TV package too which is comparable to Comcast all for an amount every month that doesn't change with promotional periods.
Description of Work: Well I get the digital package (no HD/DVR) and 6MB of Internet for a monthly fee of 70.96. I had to haggle and haggle with them last time because my promotional period ended and it actually rose from 54.98 a month to 70.96 a month.
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$70.96
Ann K.
07/2012
cable tv service, landline phone service, internet service
+ 1 moreI called Comcast to talk to them about changing my cable package as I was dropping TIVO. I was either going to go with Comcast or UVerse. I waited on the phone on hold for over an hour to get through to a customer service representative. Once connected we found another cable package that would be more economical. I was happy with the outcome despite the long wait on the phone. I was instructed to go to the Comcast location to return the cable cards I had for the TIVO and pick up a DVR.The following day I went to the local Comcast location and was surprised to find the line out the door with only two people working behind the desk. It took over two hours to exchange my equipment and by the time we left the line had grown and was winding through the parking lot. I was also charged $10 to pick up my DVR. I felt like they should have PAID me for standing in line for two hours.I brought the equipment home and hooked it up and called to activate it. I was activating a cable box and a DVR. The cable box would not get the premium channels and the DVR wouldn't work at all. After several hours on the phone and five attempts at activating their equipment I was told I would need a service call. The soonest they could arrange this was a week away. I made the appointment and scheduled the day off of work so I could be home for the appointment. Two days before the appointment Comcast called to remind me of my appointment for the wrong day. They had scheduled the appointment a day earlier than what they had told me on the phone. And if I didn't take that appointment I would have to wait another week.While everyone I talked to tried to be helpful - their customer service is disjointed and terrible. They have their network locked down so tightly that legitimate customers can't get the services that they pay for.While I will continue using them because I don't want the hassle of switching out service - another snafu like this and I will switch.
Description of Work: Change of service package, swap out of defective cable box and addition of a new DVR
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Yes, I recommend this pro
$221
Alida B.
05/2012
cable tv service, landline phone service, internet service
+ 1 moreI worked 3rd shift, so I was in bed. My husband took care of that. He said everything went really well.
Description of Work: We use their phone, cable, and internet. Comcast has come a long way baby. It was very well. It ended up being a much larger job than they thought it would be. They thought it would be like an hour and it took four. They said the wiring that we used to use for the Comcast many years ago deteriorated and they ran all new wiring throughout. They did everything.
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Yes, I recommend this pro
Steve C.
05/2012
landline phone service, internet service
+ 0 moreTheir plans are expensive they keep on increasing their rates.
Description of Work: They are my internet and landline service provider.
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Yes, I recommend this pro
$66
Russell S.
04/2012
cable tv service
+ -1 moreI think they are pretty good. I will continue to use them in the future.
Description of Work: They provide my cable TV service.
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Yes, I recommend this pro
$150
Susan E.
04/2012
landline phone service, internet service
+ 0 moreThey are a good company.
Description of Work: I get my phone and internet service through them.
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Yes, I recommend this pro
$70
Bruce & Susan C.
04/2012
cable tv service, landline phone service, internet service
+ 1 moreI have been using them for years. If I had other choices, I would use them.
Description of Work: I have internet, landline and cable television service with them.
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Yes, I recommend this pro
$150
BRIGITTE D.
03/2012
cable tv service, internet service
+ 0 moreTheir price is outrageous. Their quality is okay, unless they’re playing with the system and don’t let you know in advance. I don’t know if I’m being fair to them or not, but they’ve made me mad often enough. The last service person that came over was really nice. Before that however, there was one who wanted me to put my dogs in the kennel before he would take care of the service.
Description of Work: I use Comcast for my internet and cable service.
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Yes, I recommend this pro
- 1
- 2(current)
Contact information
2520 Endress Pl, Greenwood, IN 46143
www.comcast.comService hours
Sunday:
ClosedMonday:
7:00 AM - 9:00 PMTuesday:
7:00 AM - 9:00 PMWednesday:
7:00 AM - 9:00 PMThursday:
7:00 AM - 9:00 PMFriday:
7:00 AM - 9:00 PMSaturday:
7:00 AM - 5:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
TV Service - Cable,
Internet Service,
Phone Service - Landline
FAQ
Comcast is currently rated 2.6 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 5:00 PM
Comcast accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
No, Comcast does not offer free project estimates.
No, Comcast does not offer eco-friendly accreditations.
No, Comcast does not offer a senior discount.
No, Comcast does not offer emergency services.
No, Comcast does not offer warranties.
Comcast offers the following services: High Speed Internet Access,Sports Packages,Unlimited Space
Contact information
2520 Endress Pl, Greenwood, IN 46143
www.comcast.comService hours
Sunday:
ClosedMonday:
7:00 AM - 9:00 PMTuesday:
7:00 AM - 9:00 PMWednesday:
7:00 AM - 9:00 PMThursday:
7:00 AM - 9:00 PMFriday:
7:00 AM - 9:00 PMSaturday:
7:00 AM - 5:00 PM