ABC POOLS & SPAS INC

unknown

On time and did more than expected of. Did exactly what was promised.

Pool looked great when we returned so it appears they did a great job while we were gone. Considerably more expensive than our former pool service, but did a great job.

My initial call was returned before the day was over (thanks). they were at my house first thing the next morning and had the problem spots repaired right away at a very reasonable cost (thanks again)

When we called, Brian called us back the same day even though it was a Sunday. He came out to our house and we discussed the issues we were having with our fairly new pool (we had only 1 season of totally clear water, which was the first season). Brians approach to pool maintenance is as little of chemicals as possible! Unlike pools of fun who kept selling us more and more chemicals which never resolved our issues. Brian explained to us that when we closed the pool that we used 3x's too much anti-freeze that he recommends. He then showed us an easy way to drain and fill the pool to dilute the amount of anti-freeze in our water. He didn't consider our pool opened until the water was crystal clear. Pools of Fun comes, opens the pool in about a 1/2 hour, and then leaves never to be heard from again. It is so refreshing to have someone really care about the service he is providing, and wants a happy customer. I can not say enough good things about ABC pools.

Their service is worth every penny. They are Angie's List rated. We have been so thrilled with them. At all time, we would use their services again in the future.

I found them on Angie's List. They came and did what they needed to do, and then they left. They were on time. They did a good job.

Since I became an adult I have dreamed of having an in-ground pool. When I turned 60, I raided my savings account and had one installed. I love it, love it, love it. We live on a small lake and the back of our house faces west. There are no houses behind us and our back yard gets direct sun from about 10:00 AM, winter or summer. This means our pool gets direct sun as well. Year one was fine. Water clear as could be and we had no problems maintaining the pool. Since that first year, we have spent a ton of money on chemicals, changed pool companies twice and was never able to get the water clear again. My husband has had two stokes in the past four years along with a couple of cancer surgeries. Maintaining the pool became a hardship on him and very costly with the purchase of chemicals. We were still striving for the sparkling clean pool water we saw in the ads. I called ABC pools because I had been so frustrated with the companies we'd been using and I left a message thinking I would probably hear back in a couple of days. Within 20 minutes I received a call back with a huge apology that the lady was unable to answer my call immediately. WOW...different than other pool companies. We scheduled an appointment and Brian came out the next day. He immediately explained that because we have all this wonderful direct sun and an automatic cover that the water was getting to hot and dissipating the chlorine. No one had ever told us that. He told us we should also open the pool for a while each day to and quot;let it breathe.and quot; No one had ever told us that either. Brian told us many things that first visit and we were truly impressed We asked about the cost for ABC pools to maintain our pool and was given two options. We hired him/the company on the spot. One Saturday the pool was a little cloudy. I called to leave a message, not to get immediate service but to find out what I should do and the next thing I knew...Brian was standing at the pool. The service from this company is beyond anything I have ever experienced with ANY company. We truly are thrilled with ABC pools and would recommend them to everyone!!! Brian really knows his stuff and our pool has NEVER looked this good. Clean, sparkley and inviting. Thanks Brian! And thank you for keeping the gate closed when you arrive. The dogs appreciate it. This company should receive some kind of award. They are wonderful and I am not related to them!!! Judith R. Duncan

Great. Brian is great, very knowledgable. Fees are fair. Best customer service around. I would consider myself high maintenance, but they take great care of me. Zach Scearce

Brian was out to service my pool within 48 hours of my initial call and I was very impressed with his wealth of knowledge, professionalism and courtesy. He fixed my problems quickly and affordably. I already have and will recommend them to everyone I know. Since I have an older filter system, they will definitely get my business in the future as I upgrade!

Brain showed up to our appointment a day earlier than originally quoted (after a phone call checking to see if it was OK first). Of course, since we hadn't been able to open the pool completely due to leaks in the pipes, we were thrilled. Once there, he promptly went to work on repairing the crack I had in my pool's main line plumbing that was preventing my pool motor from holding its prime. Once he had fixed that leak, as Brian and I were waiting on the plumbing cement to set up, I wrote out the check and we settled up. About 15 minutes later he started up the motor and noticed immediately that there appeared to be still too much air getting into the pump via his knowledge of how a pump should react. He then discovered another huge crack in the sweeper line. He immediately remedied that situation too. Yet, since I had already paid him he refused to take another check saying he quoted a price to fix my leak and I had paid it. I was shocked....the bigger company I normally use would have likely charged me double. I think Brian went above and beyond what I expected in expediency, customer service, and quality of repair. Plus, his fees were extremely reasonable. He will get all of my pool business for as long as I have a pool, no doubt about it. I highly recommend him to anyone. I have owned this home and this pool for 14 years and have never run across someone who is not only extremely knowledgeable, but also able and willing to work me in so quickly in what is one of their busiest times. Excellent company. Excellent service.

Smooth, fast and just like I wanted.

We called ABC Pools and Spas on Monday morning and got a call back quickly. In what is an extremely busy time of the year, Brian was able to get us worked into the schedule for the day. Brian is extremely personable, as well as knowledgeable. He came out, diagnosed the issue, and had the part on the truck, which allowed him to make the repairs at the same time. He called throughout the process, to keep me informed. The quality of work was great and the price reasonable. We will definitely call ABC Pools and Spas for any future needs.

They are very accommodating. Their price is good and they are really good to work with. It is a really good company. The owner is extremely personable and always on time. He is always accurate on what he says and he is always very helpful. He good on follow-ups in anything is needed. He is very dependable. Everybody likes him. He is very attentive to the customer. I rate him high overall.

he solved the problem and I haven't had any problems with it since. The prices were very reasonable. They didn't charge me for the service call.

Brian was extremely responsive, knowledgeable, and professional. It was such a good experience, that I have since changed pool companies and will be using Brian for all my future pool needs.

We just purchased a home that has an in-ground swimming pool that has been maintained by Brian/ABC Pools. The previous owners were very satisfied with Brian, so I called him to come out for an orientation with the pool and to get an initial chemical assessment. Brian and his crew came soon after my call to him and he knows his profession well. Brian had to return a few days later to confirm that the water had stabilized and did not charge for that return trip. HIS PRICE FOR THE SERVICE CALL AND CHEMICALS WAS BEYOND FAIR AND REASONABLE. When I paid the invoice, I actually sent extra money because he refused to charge me for the chlorine that he used on the first trip. Brian gives his cell phone number to his clients and he is pleasant to talk to.

We have now hired him to replace the liner and teach us how to manage the weekly cleaning/chemicals etc. ourselves.

The heater for my hot tub was not working. I found Brian of ABC on Angie's List and called to inquire about repair work. I described the problem and stated I was worried about a freeze up. Brian said they were not very busy at the time and so he came over immediately to look at the spa. Brian determined the heating element was out and needed replacement. I told him I wanted to replace it instead of close the tub for the winter so he immediately went to pick up the replacement element and promptly returned and completed the work. He did a great job on such short notice, with a great price and prompt service. Thanks Brian!

They worked quickly. There were three employees and they were here about an hour. They put the cover on and shut down the pump. We had already put the necessary chemicals in it. We thought the price seemed a little high, however we did not check around with other companies. Overall, we were satisfied with their service.

Without a hitch. Brian always lives up to his promises, does quick and quality work, and communicates with you professionally.

This went very well. I asked them to show up between 7:30-7:45 am-they did! Brian took the time to walk me through some mechanics on my pool, evaluated what may be going wrong in the future (pump, plumbing, etc.) and made some suggestions that will make my spring and summer next year more affordable and easier to maintain.

Brian comes 2x per month and checks chemicals, cleans pool, and ensures that everything is working properly. We have had our pool 4 years and every summer I find myself spending more and more $$ on chemicals (much of which I know now that were not needed). BUT this year I hired ABC/Brian and I don't have to lift a finger, and my water has been clear all summer, and I've probably saved money as he doesn't believe in all the unneeded chemicals. He is very honest and provides all the chemicals, but if you have the chemicals he will use what you have. No pushy sales. Love this service!!!

They did an excellent job with everything. The pricing was also reasonable and I felt like I got a great value with the work that they did. They are very good about after the fact service, and have come back several times to answer questions and touch up.

Nary a hitch. Weather and liner factory both caused perhaps a week delay over all, but ABC's part was essentially flawless, and Brian is very helpful in the advice he gives. He's knowledgeable and personable. On second job, he was flawless. Work done on schedule, and to specification. I am thrilled with the result. I live in a wooded area with lots of fall leaves, and this cover is going to save me dozens of hours each winter in maintenance time. Instead of a muck of water and leaves to deal with, I end up with dry leaves that can be blown off the pulled-flat cover.