Fabricator of custom copper countertops Fabricator of custom copper range hoods Fabricator of custom copper sinks Fabricator of copper piling caps Fabricator of anything custom copper
After sending pictures and dimensions of the tops I was called back (promptly) and informed that my "job" was not "high-end" enough for them to take on. The person I spoke to said they would not undertake that kind of job as it diminishes their stature they are only doing "big dollar jobs". I find it hard to believe that this could not be accomplished and easily by this company.. I am proud of the hard work that has allowed my wife and I to own a home with a value north of $400k. I found this companies statement offensive and belittling. I guess I can call them back when my job and home is up to their standards? Or not..
Description of Work: I called Circle City Copperworks to get an estimate on getting 2 counter tops "skinned/covered" in copper for our theater room. I have 1 bar top and a sink/countertop that we want to get covered in copper. I sent pictures and dimensions to a representative.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Response from Circle City Copperworks
I’m sorry to hear that I may have offended this potential client. I was only trying to explain that we do not “skin/cover” countertops with thin copper and glue them, as this particular person was asking us to do for him in order to save himself a lot of money. We have a certain method that we use to fabricate copper countertops which includes using thick copper sheet (14 ga./48 oz./.070 thick). This method includes welding and soldering, over a substrate for a complete copper countertop unit that is NEVER glued. We advertise ours being complete units with a lifetime guarantee. I was not meaning to belittle anyone, but asking us to manufacture a copper countertop in a way that is against our methods, in order for someone to save a lot of money, isn’t a fair request. Our clients pay a premium for our “high-end” copper countertops fabricated using our techniques. Our clients understand the beauty, quality, and durability of our countertops fabricated our way. It would not be good business to offer to “skin/cover” their countertop with thin copper, thus competing against our own reputation of making only the best “high end” copper countertops that our clients are willing to pay for. I think I will accept this complaint in a positive way. It’s better that we received a complaint that we refused to take on this particular project that requested us to “skin” a copper countertop for a client in a way that we do not recommend, rather than go ahead and “skin” this countertop and then receive a complaint a year later when the countertop comes apart.
JOHN K.
11/2011
5.0
metal restoration
+ -1 more
The project went very well. From the start, Brandon and Matt were helpful and professional. Not only did they work with me to discover the best design for my needs and budget, but they also invited me out to the CCC shop to see it and discuss the project in detail. I received samples of the different finishes too. The hood they built is very solid and heavy. Not only did they supply the fan but they built it seamlessly into the hood as well. When the contractor at my house had questions about installing the venting, Matt was available to discuss it with him and ensure the installation later would go smoothly, which it did. I am so glad that CCC is under this new ownership and feel comfortable recommending their services to anyone in need of a high-quality design and product.
Description of Work: Design and fabricate copper range hood.
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Service Categories
Metal Fabrication & Restoration,
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Interior Design and Decorating
FAQ
Circle City Copperworks is currently rated 4.3 overall out of 5.
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Circle City Copperworks accepts the following forms of payment: Check,MasterCard,Visa
No, Circle City Copperworks does not offer free project estimates.
No, Circle City Copperworks does not offer eco-friendly accreditations.
No, Circle City Copperworks does not offer a senior discount.
Yes, Circle City Copperworks offers emergency services.
Yes, Circle City Copperworks offers warranties.
Circle City Copperworks offers the following services: Fabricator of custom copper countertops Fabricator of custom copper range hoods Fabricator of custom copper sinks Fabricator of copper piling caps Fabricator of anything custom copper