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Amerestore

Sewer Cleaning, Plumbing, Mold Testing & Remediation,

About us

AMERESTORE ~ America's Restoration Team is a dba of MSA Cleaning Services Inc. We are a family owned and operated full service restoration contractor. We have been in business for 29+ years. We offer a 1 year warranty on all workmanship. Our toll free number is (800) 672-1992. Our Indianapolis office phone number is (317) 894-8055. The Terre Haute phone number is 812-230-6657 and our newest location Louisville KY phone number is 502-919-0485. Our phones are answered by a live person 24 /7/365 and you will speak to one of our Certified Technicians whenever you call. Homeowners, when you have an emergency at your home, you want a company who can respond quickly with knowledgeable, highly trained, Certified Remediation Professionals. No matter how small or big your loss is, we understand the importance of handling it quickly. Whether your loss is from water damage, fire damage, mold or storm damage, we will respond with a certified professional. When you call Amerestore, you can rest assured, HELP is on the way. We work with ALL insurance companies and it is YOUR choice to use who ever you wish, DO NOT let the insurance company tell you who to use (do you want to use a company that works for the insurance company?) Property Management - As a property manager, you must feel confident with the companies you use. Rest assured, Amerestore, America’s Restoration Team, is the company for you. Our Certified Remediation Professionals will respond to your emergency 24 hours a day, 7 days a week, whether it is water damage, fire damage or storm damage. We also specialize in mold remediation and mold air sampling. We know restoring your clients back to NORMAL business is priority one! Our new drying process can help you do just that. Amerestore has the most advanced drying equipment in the restoration industry. That means faster drying times which means your tenant is back in business in just HOURS. Our company is also a Certified Firm by the I.I.C.R.C. (IICRC.org).

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Water Extraction. Water Damage Remediation. Fire & Smoke Damage Restoration. Mold Remediation.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.697 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
9%
3
6%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.6
Showing 76-97 of 97 reviews

George A.
10/2018
1.0
basement waterproofing
  + -1 more
no response from them
Description of Work: basement mold
Rating CategoryRating out of 5

Response from Amerestore
We have gone through our records and can't find a request for service at the address listed above or by the name.

Carla R.
12/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: ....
Rating CategoryRating out of 5
Yes, I recommend this pro

MaryAnne E.
07/2016
5.0
unknown
Description of Work: Amerestore is a highly professional, knowledgeable, helpful and compassionate group of people. From Mike, who I spoke by phone with on Sunday and Monday of July 4th weekend when our toilet overflowed, to Dustin who gave us an estimate and answered our homeowners insurance adjuster's questions, to Dustin and Brandon who did the actual clean/dry up work, we could not have been more pleased. Dustin, who headed up our project, went above and beyond with his service and excellent communication. I would rate this company A+ if I could! Sincerely, Mary Anne Emch (Scott's wife)
Rating CategoryRating out of 5
Yes, I recommend this pro

Chris E.
05/2016
5.0
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harriett P.
03/2016
5.0
unknown
Description of Work: This was restoration mostly paid for by my insurance. They are a great company to work with

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from Amerestore
It's gratifying to see two such positive reviews posted on the same day! Thank you for taking the time to respond. We're proud of our 3-year run of being an Angie's List Super Service Award winner from 2013-2015. Your kind words are appreciated, and will be shared with the project managers and technicians that specifically worked on your project.

Gloria C.
03/2016
5.0
unknown
Description of Work: They was great I only wish I can get them out again

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Jeffrey S.
11/2015
1.0
unknown
Description of Work: Perhaps they do a good job with huge projects, but my project was pretty minor and was handled incompetently. (Carpeting that had been pulled up wasn't stretched and re-tacked for 9 weeks.) Worse, when I used their Customer Satisfaction Survey to clearly express my dissatisfaction in detail, I got no response from management.
Rating CategoryRating out of 5

Response from Amerestore
Thank you for your post. Feedback from our customers (both positive and negative) is our most important tool for continuing to strive to get better in all areas of our business. I too thank you for expounding more on the customer service survey to AMERSTORE. The detail you included was insightful. You are correct, the person that was in charge of your job is no longer with the company. In addition, we have hired a customer service representative to communicate with our customers throughout the entire process of remediation/mitigation. We are a respected leader in the industry, being an Angie's List Award winner in 2014, and repeated in 2015. I encourage you to read some of the other posts made by our satisfied clients and apologize that you had an experience that wasn't up to your standard (or ours). Specifically, we used a subcontractor to re-stretch your carpet that kept you in limbo for many weeks. The relationship with that vendor has since been terminated.

Edreece R.
01/2015
5.0
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Amerestore
Thank you very much for your positive reviews on Amerestore. We have highly trained employees & believe they are the best in the city. We very much appreciate any feedback & especially aporeciate anybody with positive reviews who will take their time to share. Thank you again!

James H.
09/2014
5.0
unknown
Description of Work: Removed damaged material from water leak in kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Amerestore
Mr. [member name remove] Thank you for your positive rating of Amerestore. We strive hard to satisfy all our customers. We appreciate you taking the time to acknowledge a job well done by our employees. Becky Adams Amerestore, America's Restoration Team Senior Sales Director 317.416.3857 c 317.895.8055 o becky@amerestore.com www.amerestore.com

MICHAEL & JUDY H.
06/2014
4.0
unknown
Description of Work: The work so far has been very good but I am frustrated b/c I have asked many time for an estimate and Travis keeps saying I will bring it next time.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0


Response from Amerestore
I spoke with the customer and found out that the estimate she was referring to was the estimate for the rebuild/recontruction of the damaged areas of her home. The estimate comes from the company doing her rebuild/reconstruction not Amerestore. I am sorry about any confusion and delays that the customer had with the late estimate from the other company. After speaking with her I believe all issues have been resolved. We certainly appreciate her business and make every effort to insure that the customer knows exactly what is going to happen and who will be in charge of each stage.

Barbara B.
05/2014
5.0
The work was excellent!
Description of Work: They came out to do work on my finished basement that had been flooded.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Amerestore
It was a pleasure to work with you! Thank you for your kind comments about our company and our services. We really appreciate your business and would be glad to work with you in the future. Thank You!

CLARENCE T.
02/2013
4.0
They did a good job.
Description of Work: They did water restoration.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

JEFF S.
10/2012
5.0
carpet cleaners
  + -1 more
They did a great job
Description of Work: They cleaned and or replaced basement carpeting in the section that was flooded from a water heater mess.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

joe J.
08/2012
4.0
Amerestore did a pretty good job.
Description of Work: We had water damage in our roof and Amerestore removed all the mold up at the attic. They removed the insulation and put new insulation in.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,500

BARBARA C.
09/2009
4.0
They are checking for visual mold growth or mildew. They were punctual. This is the first time we've used this company. The estimate they gave was $1,300.
Description of Work: They will do damage control, structural drying and cleaning where the mold problem was. They are going to come back to set something up to make sure we don't have any more mold.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

TIFFANY H.
06/2009
5.0
Please see my description above. In terms of cost, I paid my homeowner's insurance copay of $1,000, and the rest was covered by insurance. The carpet cleaning was a little over $300, initially I thought that was a little high, but it saved an area rug that I thought I'd have to replace.
Description of Work: I have one date in the review, but I called AmerRestore three times between Nov 2008 and June 2009. I had two separate incidents of pipes breaking in my house, one in November and one in December. The reps were completely professional, worked with my insurance agent, explained what the equipment would do, and were just plain friendly. The second water pipe break caused some pretty substantial damage, so I had to move in with family for four months while repairs were completed. My most recent call was to have the carpets cleaned of their construction dust, this month. The carpets look great, including an area rug that I thought was ruined.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

JOHN C.
10/2007
3.0
When it came to getting the water out of the house, I think they did an excellent job. After that, it was all down hill. Every job that was done required call backs, including painting, tile, etc. Just didn't get what I asked for. Example: I needed molding replaced, that's the one day I wasn't home; they put new molding on. I told my husband that it was all done in pieces. When he came and checked it, it was done in Styrofoam. I had another company fix that for me. My issues weren't with Amerestore directly, as their work was fine, but the people they brought in for the other jobs were not good.
Description of Work: Contracted them for water damage.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0


ROY C.
08/2007
4.0
They arrived promptly (even though it was late on a week night). They provided dehumidifiers, thermal imaging, air movers scaffolding, water extraction, tear out of vinyl and sub floor and ceiling. They answered questions, but communication was not done very pro actively.
Description of Work: Drying services plus tear out and disposal of water damage caused by a faucet that leaked.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,690

MAURA K.
02/2005
5.0
unknown
Description of Work: MOLD REMEDIATION

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,365

RYAN P.
09/2004
5.0
I WAS VERY IMPRESSED BY THIS COMPANY. THE PRICE WAS A LITTLE HIGH, BUT COMPARABLE WITH OTHER COMPANIES THAT OFFER THE SAME SERVICES. THEY WERE ALWAYS ON TIME AND ALWAYS VERY INFORMATIVE WITH WHAT THEY WERE GOING TO DO. THEY ALSO, KEPT ME IN THE LOOP WHEN THEY FOUND MORE MOLD THAN THEY THOUGHT AND HAD TO WORK LONGER THAN PLANNED. BECAUSE THEY WENT OUT OF THEIR SCOPE A LITTLE, THE PRICE WENT UP, BUT THEY WORKED WITH ME ON IT AND WERE VERY WILLING TO GIVE ME A GOOD DEAL. OVERALL, THE EXPERIENCE WITH MD RESTORATION WAS A GOOD ONE. I'D DEFINITELY HIRE THEM AGAIN, BUT HOPEFULLY I WON'T HAVE TO. :)
Description of Work: MD RESTORATION WHICH IS A SISTER COMPANY OF MSA RESTORATION, SPECIALIZES IN MOLD CONTAINMENT AND ELIMINATION. MOLD WAS FOUND IN MY BASEMENT IN 3 ROOMS. MD SETUP CONTAINMENT FOR THE ROOMS WITH THE MOLD, AND REMOVED THE DRYWALL, WOOD PANELING, AND CARPET THAT WAS CONTAMINATED. THEY ALSO, SET-UP AIR FILTERS IN THE AREAS THAT CLEANED THE MOLD OUT OF THE AIR. AFTER ALL THE MOLD WAS ELIMINATED THEY THOROUGHLY CLEANED ALL THE AREAS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

TINA K.
11/2003
5.0
carpet cleaners
  + -1 more
I HAD SEVERAL PET SPOTS FROM MY DOG AND EVEN A SPOT WHERE I HAD SPILLED SOME FOOD. I WAS AMAZED AT HOW WONDERFUL MY CARPET LOOKED WHEN HE WAS DONE! LIKE BRAND NEW! HE DID A WONDERFUL JOB AND WAS VERY POLITE AND PROFESSIONAL. I WILL DEFINITELY USE THIS COMPANY IN THE FUTURE FOR ALL MY CARPET CLEANING AND I WILL RECOMMEND THEM WHENEVER I CAN. THEY ARE A BIT MORE EXPENSIVE THAN OTHER CARPET CLEANERS, BUT WORTH IT!! BESIDES CARPET CLEANING THIS COMPANY DOES RESTORATION FOR WATER DAMAGE, SEWER DAMAGE, AND MOLD CLEAN UP. THEY ALSO CLEAN UPHOLSTERY, LEATHER, AND TILE/GROUT CLEANING AND SEALING.
Description of Work: I HAD MY CARPETS CLEANED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

YALE R.
07/2000
5.0
carpet cleaners
  + -1 more
MEMBER LEAVES CHECK, & THEY FILL IN HOW MUCH. THEY ARE THAT TRUSTWORTHY!!!!
Description of Work: HAVE USED FOR YEARS TO CLEAN CARPET (AND WINDOWS, TOO). SUPER NICE PEOPLE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

1639 N 600 W, Greenfield, IN 46140

http://www.amerestore.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Sewer Cleaning,
Plumbing,
Mold Testing & Remediation,
Water & Smoke Damage

FAQ

Amerestore is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Amerestore accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
Yes, Amerestore offers free project estimates.
Yes, Amerestore offers eco-friendly accreditations.
No, Amerestore does not offer a senior discount.
Yes, Amerestore offers emergency services.
No, Amerestore does not offer warranties.
Amerestore offers the following services: Water Extraction. Water Damage Remediation. Fire & Smoke Damage Restoration. Mold Remediation.

Contact information

1639 N 600 W, Greenfield, IN 46140

http://www.amerestore.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day