Kuality Floor Care

I scheduled service with this company for May 30. They simply didn't show up. When I contacted them it they said they didn't show up because I hadn't provided them my address. Not true. I provided it to them twice and sent them screen shots to prove it. So then they said they'd give me the cleaning for free and we rescheduled for June 5 (yes, that was the earliest they could get me in as they said their cleaner had broken). So I already had all my furniture moved and waiting for them so it was a great inconvenience, but hey, mistakes happen and I was now getting free service, right? So I left furniture moved waiting for them. Then yep, once again they don't show up - no phone call, no contact. And I tried to contact them several times before the appointment to confirm and after the missed appointment. Finally someone online responded to me an hour or so after my appointment and they said the owner's aunt had died the night before. Yeah, I totally get death of a loved one. But also you have a company! Contact people that you aren't coming - have someone do it for you!!!!!!!!!! And definitely don't show up without notice to a customer not just once, but twice! Then they say they'll be out of service for three days. So I called and left a phone message, left FB message, and emailed trying to schedule service once they returned to work. No response. And I've called and called. No response. So in addition to the horrible (or should I say nonexistent service) I was horribly inconvenienced in arranging my schedule twice to wait for them to show up and having my furniture moved and awaiting them for two weeks. Horrible company!