Earl Gray & Sons INC

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I cannot say enough good things about Earl Gray & Sons. All of the staff is very courteous and informed. They are honest, informed and responsive. They repaired the motor on by boiler for the same price as a quote from Bolls.

TINA CALLED BEFORE SHE ARRIVED, AND WAS A VERY PLEASANT COMPETENT WORKER. SHE CHECKED OUT THE WATER HEATER, WHICH WAS FUNCTIONING WELL, AS WELL AS GAVE ME LOTS OF GOOD INFORMATION ABOUT THE EXISTING PLUMBING, SINCE THEY INSTALLED IT YEARS AGO. ALSO GAVE ME TIPS ON ADDING A WATER SOFTENER, AS WELL AS ANSWERED SEVERAL OTHER PLUMBING QUESTIONS I HAD FOR HER. THE EXPERIENCE WAS EXCELLENT, AND I WOULD RECOMMEND THEM TO MY FRIENDS AND FAMILY.

OVERALL EXPERIENCE WAS EXCELLENT. JAY CALLED BEFORE HE ARRIVED. HE SERVICED THE SYSTEM, NOTICED AN IGNITER THAT WAS CLOSE TO FAILING AND REPLACED IT AS WELL AS THE FILTER AND CLEANED THE BURNERS. SYSTEM WAS IN DECENT SHAPE AT THIS TIME. BOUGHT SERVICE AGREEMENT FOR $152, WHICH INCLUDES A RETURN VISIT BEFORE SUMMER TO SERVICE AC. REGULAR VISIT WOULD HAVE BEEN AROUND $100 BY ITSELF, SO IT SEEMS LIKE A GOOD DEAL. JAY WAS VERY COMPETENT, GAVE ME QUOTE ON NEW HUMIDIFIER AND SHOWED ME HOW THEY WOULD INSTALL IT IF I CHOSE TO USE THEM. FELT GOOD ABOUT EXPERIENCE, AND WOULD RECOMMEND THEM TO FAMILY AND FRIENDS.

THERE IS A WOMAN NAMED LISA AND SHE IS COMPLETELY DEDICATED AND REALLY GOES INTO A TON OF DETAILS AS TO WHAT SHE IS DOING. VERY RESPONSIVE, VERY RELIABLE AND TRUSTWORTHY. SHE REDUCED PLUMBER FEAR. ASK FOR LISA.

WE CALLED E.G. WHEN WE FOUND A LEAK RUNNING UNDER OUR WATER HEATER IN THE BASEMENT. WE ASKED THAT SOMEONE CHECK TO SEE WHERE THE LEAK WAS COMING FROM. THEY REPLACED OUR WATER HEATER FOR $733. THE NEXT DAY, THE LEAK WAS STILL RUNNING ACROSS THE FLOOR. A FEW DAYS LATER MORE WORKERS CAME AND FOUND THAT OUR AIR CONDITIONING AND HEATING UNIT HAD "FROZEN UP" AND THAT IS WHERE THE WATER WAS COMING FROM. THE ADDITIONAL COST: $1690. THE A/C WAS FIXED. THE HEATER PART HAD TO BE ORDERED. TWO WEEKS LATER, WE STARTED TO TRY TO CONTACT THEM TO FIND OUT WHEN THEY WOULD INSTALL THE HEATER SINCE IT WAS GETTING COLD. WE LEFT THREE MESSAGES BEFORE SOMEONE RESPONDED. THEY DID NOT SHOW UP FOR 2 OF THE APPTS. WE SCHEDULED. SIX WEEKS AFTER WE FIRST CONTACTED THEM, THE HEATER WAS INSTALLED. WE TRIED TO SEND A COMPLAINT AND WE GOT NO RESPONSE UNTIL WE RESUBMITTED A LETTER. THEY SENT US A CHECK FOR $100 TO OFFSET THE COST OF THE $733 WATER HEATER WE DID NOT NEED. THIS BUSINESS IS IN NEED OF A LOT OF HELP!

THEY ARE NICE TO TALK WITH ON THE PHONE. IF YOU HAVE A PROBLEM, BUT THE OLDER GUY WHO COMES OUT IS KIND OF CROTCHETY, HE HAS A BIT OF A SMART MOUTH, AND I DON'T LIKE HIM. I GO THROUGH THEM BECAUSE THEY INSTALLED THE PLUMBING FOR THE BUILDER, SO IT IS WARRANTY COVERED FOR THE TIME BEING. I HIGHLY SUSPECT THAT THE MAIN SEWAGE LINE IS SMALLER THAN IT SHOULD BE, I'VE LIVED HERE TWO YEARS AND I'VE HAD TO HAVE THE LINE CLEARED OUT 2 TIMES DUE TO IT BACKING UP. I'VE ALSO HAD TO HAVE THEM OUT MANY OTHER TIMES FOR WARRANTY PLUMBING REPAIRS. WHEN I HAVE TO HAVE THEM IN THE HOME, I SORT OF SHUDDER, BUT I HAVE THEM IN TO DO THE WORK AND THEY GO. YOU BET THAT WHEN MY WARRANTY IS OUT I WILL BE GETTING A NEW PLUMBER FROM ANGIE'S LIST. I'VE ALSO HEARD FROM ANOTHER WOMAN IN OUR NEIGHBORHOOD ASSOCIATION THAT SHE HAS HAD SIMILAR PROBLEMS, THE WARRANTY PERSON HAS TOLD ME THE SAME THING.

THEY CAME RIGHT OUT THE SAME DAY! THE PLUMBER WAS VERY NEAT, WORE THE BOOTIES OVER HIS SHOES, AND CLEANED UP AFTER HIMSELF VERY WELL!!

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WILL USE GRAY & SONS AGAIN WHEN PURCHASING A NEW HOUSE OR IF ADDITIONAL SERVICE NEEDED NOW.

CORRECT DIAGNOSIS