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Wisman's Appliance

Appliance Repair, Appliance Sales and Installation, Appliance Repair - Small

About us

Our roots can be traced back to a small town in Ohio many years ago. In 1952, Jack Wisman decided to try his luck in the family business and began fixing appliances out of his garage. Soon, he had built up enough clientele to open his own store. Shortly after, Jack experienced more growing pains and built the current location on Fernhill Avenue in Fort Wayne, Indiana. At this location, Jack was able to establish Appliance Sales, Service and the Parts Department. Today, we continue on with what Jack started long ago. While still maintaining a smaller family business, we have been able to grow into a major service provider for all major manufacturers, while also, continuing to stock and sell these brands that our customers request.

Business highlights

72 years of trusted experience
Emergency Services Offered

Services we offer

Appliance Repair & Sales.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.837 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
5%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 37 reviews

Jean B.
06/2018
5.0
appliance repair
  + -1 more
Needed seals replaced. Thoroughly checked appliance for other issues. Said if this does not stop leak, other repairs would cost more than new machine. Also gave honest, helpful advice on front load washer that vibrates and walks.
Description of Work: Repair dishwasher

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chanie O.
10/2017
5.0
appliance repair
  + -1 more
According to the repairman, there was nothing wrong with the washer. He ran all the diagnostics and they were good. He suggested I use less detergent. So far it has worked.
Description of Work: Washing machine repair. The spin cycle was not completing so my clothes were still wet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Dane C.
09/2017
5.0
appliance repair
  + -1 more
They are professional and they know what they are doing.
Description of Work: Appliance repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dane C.
09/2017
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary K.
08/2017
5.0
appliance repair
  + -1 more
Very well, came out promptly, saw the problem, ordered part, returned in a few days to complete the job.
Description of Work: dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John K.
05/2017
5.0
appliance repair
  + -1 more
I was happy with the service. They responded promptly. They had to order the magnetron, but that took only a couple of days. The price seemed reasonable to me. It was $69 for the 1st service call (to diagnose the problem), and then about $85 for the part and $42 labor.
Description of Work: My 6-year-old microwave stopped working. The technician determined that the magnetron needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$196

Jyl M.
05/2017
5.0
appliance repair
  + -1 more
This repair job went very well.
Description of Work: repair of dryer. when I debated just buying a new dryer, both the technician and sales contacts were honest in helping decide to repair vs. replace at this point. they could have easily sold me a new set!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Rory M.
04/2017
5.0
small appliance repair
  + -1 more
Excellent. Extremely timely on all their responses. Would use them again without thinking twice.
Description of Work: Warranty claim on a GE microwave

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LaVerne T.
12/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Wisman's Appliance
Thank you for your business. Please let us know if we can be of further assistance.

jerry L.
01/2016
5.0
appliance repair, appliance sales
  + 0 more
The service provider arrived promptly when scheduled. He checked the washer and determined its repair cost would be more than a replacement. He advised looking over their stock and I could use a discount from the service call in the process. The dryer vent was found to be inappropriate and broken. The repairman replaced vent and other hardware without cost. I later stopped at the appliance store and looked at inventory both new and used. I found a suitable replacement and arranged for it to be delivered and installed the following day. The sales person was very helpful and arranged installation and removal of the old washer. Today (1/15/2016) the washer was delivered early in the window of the time period they gave, installed and checked. I was pleased with the price, the contact with sales, and the professionalism of the two installers. I will be doing business with Wisman's Appliances and Service again in the future.
Description of Work: The service was contacted to reconnect the dryer vent and to look over the washer for problems. The actual service ended up being more involved and included the purchase and installation of a different machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$314

Amy E.
06/2014
5.0
appliance repair
  + -1 more
They were prompt and efficient; very knowledgeable.
Description of Work: checked refrigerator for problems I had reported; gave me instructions for dealing with some of those issues in the future myself; ordered parts to fix one problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Barbara M.
01/2014
5.0
appliance repair
  + -1 more
The service call was fine, they were prompt & professional & the dishwasher is fixed! I was happy with them. I only gave them a "B" on price because he charged $67 for the service call & $24 for labor & it only took about 20 minutes; I thought that was a little pricey. But I was satisfied & would use them again.
Description of Work: Dishwasher wasn't draining. He used a shop vac to remove blockage from the drain hose.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$91

Rhonda C.
07/2013
5.0
appliance repair, appliance sales
  + 0 more
After having bought a scratch and dent front loading washer a year ago, when our fridge decided to quit after 23 years, we naturally went to Wisman's first. Explained what happened to current fridge, went to back room to examine scratch and dent selection, and picked one out. Had to go home to take a measurement to be sure it fit and then we went back to store with truck and made the purchase. They even let us use a hand cart that we didn't end up needing, but was nice to have just in case.
Description of Work: Sold us a scratch and dent refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$550

Angela P.
06/2013
5.0
appliance repair
  + -1 more
Very efficient. They did a very good job. Very timely. Really nice group.
Description of Work: Fixed my washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Wisman's Appliance
Thank you for the kind review. Hope we can continue to help in future.

Richard B.
03/2013
5.0
appliance repair
  + -1 more
NICE PEOPLE EASY GOING AND DID NOT APPEAR TO ME THAT I WAS BOTHERING THEM
Description of Work: I HAD A PROBLEM WITH MY DISHWASHER WHICH I HAD PURCHASED FROM WISMAN'S. THEY ASKED ME SEVERAL QUESTIONS WHICH I ANSWERED. THE GENTELMAN WAS VERY EASY GOING AND TOOK PLENTY OF TIME WITH ME. HE SOLVED MY PROBLEM AND HAVE HAD NO OTHER ISSUE WITH THE DISHWASHER

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Jean E.
02/2013
5.0
appliance sales
  + -1 more
Price was very good. Size was just what we were looking for in a extra refrigerator. Salesman was cordial and had all the information we needed. Delivery was free. Free 10 year warranty on compressor. Very good experience.
Description of Work: Bought a small refrigerator there. This evaluation is not for service but for appliance sale.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Debra W.
01/2013
5.0
appliance repair
  + -1 more
I got their name & number from my best friend. She has used them several times and always had very good service so you know how that goes - good enought for her, good enough for me.
Description of Work: Ice maker not making ice. Sensor bad and couldn't tell that ice was needed. The repair man replaced the sensor and all is well. He was very nice, polite, clean and seemed to know exactly what he was doing. We will certainly use them again if & when we need their services on any of our appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220.69

Ann W.
11/2012
4.0
appliance repair
  + -1 more
Other than having to wait a week to have the next Saturday appointment the visit was short and the repair completed quickly.
Description of Work: Service visit was to repair a washing machine that was no longer spinning. The main problem was the pump which was leaking. Total repairs were done in a hour and because I knew the model the serviceman had the parts on his truck.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$171

Juli L.
10/2012
5.0
appliance repair
  + -1 more
Excellent, prompt and professional.
Description of Work: Front loading washer would not run. Piece of material was stuck in motor. Once promptly removed it worked perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

BARB M.
08/2012
5.0
appliance repair
  + -1 more
Another service company was suppose to call us. When I did not get a call after an hour I called the store, were I had bought the dishwasher and complained. I was given a GL service number. Who told me would get a call from Wissmans. Wissmans call to set up the appointment within in less than, 15 minutes. I set up an appointment and they came as promised. By the way the other service called me back at the end of the day and I was told I could have service for 4 days. When I told the lady that I had service coming the 2 days she asked me did such and such service company beat them to the call, I quietly hung the phone up. I have had Wissmas come out for old and new applances for the last 30 years and they never had to come out a second time.
Description of Work: The service was on a dishwasher rack that had come off its track. The service person was quick. He took the rack out dissembled the back end of the racks and put it back together. He then told me why it came off, how to avoid it and if it did how to fix it myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cindy R.
03/2012
5.0
appliance repair
  + -1 more
They are very good. They are very informative about appliances that may need to be repaired.
Description of Work: I usually purchase parts for my appliances at Wisman's

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELIZABETH H.
03/2012
4.0
small appliance repair
  + -1 more
I am neutral when it comes to their service. The worker was timely and professional. He gave me good advice on cleaning my dishwasher, but he couldn't solve the problem.
Description of Work: They came to my home to attempt to fix my dishwasher.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$65

TERESA F.
02/2012
3.0
appliance repair
  + -1 more
It took longer and there was some confusion on who was supposed to call who and I had to call them. They didn't completely put it all back together, its functional but they didn't put all the screws on the back. I would probably not recommend them, I think they were probably too busy and they have more business than they can keep up with. They did repair the dryer and it still works.
Description of Work: They repaired my dryer.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$400

BARB M.
10/2011
5.0
appliance repair
  + -1 more
The Repair person came with in the stated time .He know immediately what the problem was. He showed me exactly how to do the simple fix if it should happen again. He was pleasant and professional. I requested a replacement part and he called back in a short time to give me the cost. I can pick it up and install it myself, that will save me a service call. I do wish their window of arrival time (between 1PM and 5PM) was a little shorter.
Description of Work: my freezer drawer would not seal even when the drawer was empty.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

RON R.
10/2006
5.0
appliance sales
  + -1 more
Great. Everything went in as planned.
Description of Work: Dishwashers purchase and installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600
    • 1(current)
    • 2

Contact information

242 Fernhill Ave, Fort Wayne, IN 46805

http://wismansappliance.com/

Service hours

Sunday:
11:30 AM - 5:00 PM
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 8:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small

FAQ

Wisman's Appliance is currently rated 4.8 overall out of 5.

Sunday: 11:30 AM - 5:00 PM

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Wisman's Appliance accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Wisman's Appliance does not offer free project estimates.
No, Wisman's Appliance does not offer eco-friendly accreditations.
No, Wisman's Appliance does not offer a senior discount.
Yes, Wisman's Appliance offers emergency services.
Yes, Wisman's Appliance offers warranties.
Wisman's Appliance offers the following services: Appliance Repair & Sales.

Contact information

242 Fernhill Ave, Fort Wayne, IN 46805

http://wismansappliance.com/

Service hours

Sunday:
11:30 AM - 5:00 PM
Monday:
9:00 AM - 8:00 PM
Tuesday:
9:00 AM - 8:00 PM
Wednesday:
9:00 AM - 8:00 PM
Thursday:
9:00 AM - 8:00 PM
Friday:
9:00 AM - 8:00 PM
Saturday:
9:00 AM - 5:00 PM