The Home Depot

They get 2 stars because they did compensate us half of our purchase price of the CubCadet commercial grade zero turn mower we purchased through Home Depot for their mismanagement and communication. In the end the CEO, escalations director, higher senior management, and Cub Cadet themselves had to be involved to resolve..somewhat. Long story short, Took 2 months to get a commercial grade zero turn mower that we ended up having to retrieve ourselves and unpack. It was in Fort Wayne, IN but because of mismanagement and poor communication it took 2 months to get. After speaking with 14 Home Depot employees from entry level, middle management ,store managers, to directors, I had enough of the run around and miscommunication. I personally emailed the CEO, COO, and Northern Division president. Told them I would be embarrassed of how their company is run, how incompetent they were for lack of communication, how shameful it was they operated how they were, and that my 4 year Olds preschool class could communication better than they all did. The CEO didn't pass my email off and did forward it to a escalations director however even they couldn't solve the issue and put us back at square one. If you are asking how I emailed the CEO, I looked it up online. We purchased a Cub Cadet commercial grade 60in zero turn mower, in a 70in crate. We were advised by CubCadet to go through our nearest dealer and they told us Home Depot. We order it early April 2021 and did not receive the mower till end of May 2021. Took 2 months to get it. XPO logistics of Fort Wayne, IN is also to blame for our misfortune and they will get their own personal review. Mower was supposed to be FREE shipping, unwrapped and off a palet so it could be driven onto a trailer. We had to personally go retrieve the mower in its crate. Someone at some point set it onto of another pallet because the crate broke. Took us 2.5 hours to get out of the packaging at our home. It arrived at XPO logistics in Fort Wayne. We received the call they would come on a date so time was taken off to be available. Half the day goes by they cancel and reschedule due to snow. The next day for delivery comes and again half way through the day they call and say they don't have a lift gate big enough for the mower. This should have been known when Conway delivered the mower to XPO logistics! The manager at XPO logistics did not do her part I reporting this to HomeDepot. She told us to come get it as it was free delivery to them. NOT TRUE BECKY. Becky was our main issue at the Fort Wayne, IN XPO logistics. She did not do her job. We call HomeDepot to explain the situation. We don't have a trailer. We went through Home Depot because they offered free shipping to our home. Even the Conway shipping slip states this. I had to call Home Depot multiple and multiple times because I would get an employee who would say they would look into it, would contact me the next day, and then never would. Then every time I'd call back in, no notes or no clear notes were taken. So then that Home Depot employee would have to contact the last one to find out what they knew and contact me back. This even happened with all the store manager at the Fort Wayne, Home Depot. Every one of them did the same to me there. After the 14th Home Depot employee I talked to on the phone for an hour and a half, no exaggeration, I had enough. It is then I emailed the CEO, COO, And Northern President and asked them to step in and fix the mess. At this point over a month had gone by. The CEO gets a escalations director to take over my case. Same scenario, he keeps get me to hold on another day another day, etc. We finally ask if we rent a trailer can we go pick it up. He was willing to reimburse us for the trailer. He had to ask XPO logistics if we could. I called him almost every day to get an update. He even a few times told me he would call next Day with an update and it didn't happen. That when I started calling daily. After supposedly 3 days if trying to get XPO logistics to answer back, which I can half believe because the operate like Home Depot, he tells me another Carrier has already picked it up. He hopes we will get the mower in the next few days..I'd been told that by him twice at this point, so I wasn't holding my breath. He goes out for a few days and his cohort steps in. The weekend approaches and my husband gets a call from a different carrier than what the escalations director told us. This new company tells us the same thing!! The escalations director happens to call us same day with with update. She tells us the other carrier name and they are waiting in a delivery update. My husband tells her, let me update you on what is going on. She says she wants to compensate us with Home Depot gift cards. We don't want Home Deoot gift cards, why would you think we would want to come back as a consumer to your company after this hot mess. The directors were supposed to be in charge fixing the solution and they didn't do their job. Company that did pick up mower doesnt have a lift gate big enough on a truck. I asked if we could come get it after personally calling the new company, and the said yes. For the second time I email the CEO and I tell him to fix this and how incompetent they all are. I also tell them my 4 year Olds preschool class can communication better than Home Depot. I tell him we updated his own employees and we don't even work there. After the weekend, senior management in the company personally calls me on his cell phone. He apologizes and he states he doesn't even understand how it got this far and to this point. He mentioned it was last years model so it was harder to track but agree it was unacceptable how it all happened. I told him we deserve to be compensated for our trouble considering they made us loose two days of wages for waiting around for it 2 months ago. I also told hom they may want to do a training session on communication and how to handle an issue like this. In the end they gave us half back on our purchase price. The senior buyer for CubCadet got wind of the whole mess and was upset for us. He said it was a mistake on CubCadets fault for recommending HomeDepot as an authorized dealer. There happened to be another closer to us, but at the time we never had issues with Home Depot so we trusted it would be fine. How wrong we were! I would not recommend CubCadet to continue using HomeDepot as an authorized dealer. I would not recommend any consumer to order anything from them after my ordeal. It is unbelievable how disorganized this company runs.

The WORST experience ever. It took 2 full months for someone to finally install my flooring. After 3 appointments each one was a no show except for the 2nd one and they wouldn’t come the 2nd day because they hadn’t been paid for the last 6 installs. I was told by the owners of the company of installers themselves. I took off 4 days at 2 desperate times and the final install i made them come on a Saturday because i was not taking anymore time off for these people. Home Depot would do nothing to help at all!!! My family room was without Carper for 6 weeks of the 8 weeks! They were the worst and i will tell everyone i know not to use Home Depot!! They are suppose to return money to me and guess what, it’s been 3 weeks and i don’t have it yet!!!!

Mostly went very well and would do again. We were selling our house and needed fresh carpet throughout. We had excellent service at the store and they were very helpful and patient with selection and sales. They cheerfully removed some extra installation charges that should not have shown up on the estimate (free installation offer). The only real disappointment was that once the sale was completed the installation service (Crew 2) had us wait 7 weeks for installation. They were eventually able to shorten this to 5 but this was the last item on our renovation and we were otherwise ready to list. This was a stock carpet - not special order. The installers drove in from Chicago and were very good. They worked 10 hours straight and it looked great when they were done.

The staff (specifically the older gal in the flooring section), was extremely patient and helpful with picking out all the materials as well as handing out a few tips for doing the installation.

ipped On 28 Oct 14 I made a special trip to Home Depot for an item which I had found on the Home Depot website, that is why I made the trip to the brick and mortar store., they did not have the item in store,an employee at the Bowling Green OH store at the service desk ordered the merchandise for in store pickup, two days later I received e-mail notice to pickup the item, I drovr to the store, where I learned the item had been shipped to a Home Depot in Columbus Ohio, An employee at the BG home Depot called the Columbus Home Depot, at my insistence, they offered to call after I had left the store, I was told that the person they talked to in the Columbus store did not have the authority to ship the item from Columbus to BG, three days later I was called , returning the call, the cakk came from the Columbus Ohio Home Depot advising me to pickup my item, I informed them of the circumstances, they said the would ship on Monday, One week later , I called the BG Home Depot store, the item was not there, they said it would ship on that Monday. three days later I was informed the item was at BG store, I made two confirming phone calls before driving to BG. I did not finish the review, Angie's List does not provide the correct address. I do not use Angie's List, Angie's List does not provide reviews where I live: Bowling Green, Tiffin, Findlay Ohio.

All went really, really well. It went great! He was very pleased with the way it turned out. The installers did an excellent job. I would definitely tell others to use them. They were on time, they were neat, they cleaned up everything, and they did a very professional job. They did a really good job. I thought the pricing was very good because we got one of those deals where the whole installation was one price. You can get as much stuff as you want for one price. We checked with other places and it would have been almost double that in other places when you're paying by foot or how they charge for it. They were very responsive because we had to change the date of the install to make it a little bit easier on our schedule and they were very flexible on that. They were right on time. They were very professional.

They have been fine. It is a decent place to go if you looking for yourself products for home. It is not an upscale but for basic things. Just general products for building and cleaning. They are pretty responsive. I would use them in future for certain things.

Home Depot had a great selection at a good price. I bought two big ones and two little ones

The initial estimate was scheduled, the estimator was late, so I called him...he forgot. Finally got him to come out to the house. Went back to home depot, paid for the doors and the installation. They said he would call right away to schedule the install. Three weeks later I called Home Depot and they said that he had been trying to call me. I called the installer and got the appointment scheduled. I asked if he had my number, he did. Basically he lied to Home Depot telling them he was trying to call me. Finally got the doors installed. He did an OK job. Wasted too much time with tracking this guy down. Will never work with a Home Depot installer again.

I went in looking for a few items and found all but one. This location did not have the outdoor selection other Home Depots have. Other than the stone we we looking for we found it all.

They are helpful and they have what I need.

It went fine. I wasn't very happy with the people who put it in. I didn't think they did that great a job. If it was just considering price then I probably would go with somebody else.

Their customer service is excellent. I would use them in the future.

Ordered Kohler replacement toilet from Home Depot.Price was good and they received item plus seat in a few days.Saved shipping costs as it was shipped to store and we picked it up.

We pretty much live there during the weekends.

It is a good place to shop. They have what I want. I like the convenient location. It is stocked. They carry good brand names. The employees are knowledgeable.

We have a private person coming to do the installation. My husband paid for it and I picked out the colors. The guy was really good about answering our questions about the different types of windows. He helped us pick the best window for the value we were looking for. They were definitely patient in dealing with us because we actually went in there a couple of different times before we made our decision. They printed up prices and features on several different types of windows and let us bring that information home. He was definitely very helpful.

They have always been really good to deal with and the contractor was fine.

I purchased a Maytag dishwasher from Home Depot and used one of their subcontractors to install it. The Home Depot sales rep was great to work with and I was very satisfied with the company they contracted with to install the dishwasher. I was pleased with their punctuality, professionalism and the dishwasher is working beautifully.

Everything went fine. The delivery service was good as well. Their prices were competitive with other places. I would use them again in the future and would recommend them to others for appliance sales.