STONE COMPUTER

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See above did not use this provider

Anyone who works there is capable and willing to assist with repair questions; they want their customers to send their friends inl I have already done that twice in the past 4 months.

It was a very good experience! They were very professional and I will do business with them again!

I would have gladly paid extra for priority service, but that is not offered. Other than that, excellent service!

Very well. Did everything they were asked to do in the time and cost they quoted.

They were very good. They were very knowledgeable. I took my computer in for something very simple and he fixed it right away and he didn't charge me. The work they do is good quality and they are reasonably priced. They were a little slow to fix it.

Finally it was finally time for a new computer. I my finances in order. I took a detailed list of needs/expectations to the sales desk and the salesman built up a spec sheet and quote from my list. Note that this was all done without an appointment. Anyhow, the salesman had made his list of recommendations and prices and we sat down to go over the sheet in detail so I could agree with or change any component listed. If I was unclear or I did not have any basis to make a choice as I went down the list, the salesman helped me through each option. First was the question of my preference for Intel or AMD based system since a good bit of the rest of the system is dependent upon that decision. I had come in with a preference but I did ask for the shop opinion. The responses from the sales and tech team were clear and logical. As it turned out, my preference would do nicely for my intended usage but it was good to hear good reasons why. There were a couple of price point issues - we can't always afford all that we want - so I had to make some trades to keep cost in line. All that was needed was trading performance in a couple of areas for performance in different areas. It was suggested that I get a motherboard to support the latest processor just being released. Although I couldn't afford it, the processor two steps down was "adequate" - but not heart stopping. The good news is that in a year that new processor would be very affordable and most likely there would be something even better that was yet to be designed. Rather than spec a computer with designed obsolescence, we had a computer build that would support new technologies a couple of years into the future. The sales team had designed a computer with the intention of upgrades in the future. Certainly there are great computers out there for less cost out of the box, but over the years I believe that I have gotten better service and function for less cost from Stone Computer.

My computer took a hit in a most unusual way. I was plugging in a USB connection and I had my finger touching the metal surrounding the end that gets inserted. I had just walked from my wife's computer and I had not discharged potential electricity before plugging in the USB connection. I could feel the spark from my finger tip to the connector in the computer and instantly the video section was dead. Stone Computer had built this computer to my spec so taking it to them for diagnostic seemed natural. I learned after I got there that the diagnostic work would be at no cost - new store policy. When they had determined that my obsolete motherboard was dead I elected to take the computer home and attempt to locate a board and make the repair myself. They offered suggestions that would support my project if I found a board. I did find a used motherboard and they answered all of my calls with good and detailed information. This was my third custom built computer from Stone Computer on Coldwater Road, Ft Wayne. They have always been there for me and I'll be back when it's time for my next computer.

I have not had any problems with them, every time they fixed this I have had no problems.

When I took it in, they were very helpful and took a quick look while I was there. They said some things were obviously bad and would need to run a complete test. I said fine and they said it would be done in a day or two. It was not done in two days and I returned about two more times before it was ready. Total time was about 2 weeks. I was not really given a firm estimate on the cost-it seemed to vary based on if I bought a new PC there (assuming mine was shot), have them fix mine, or just forget the whole thing. I ended up paying $89 (the highest price talked about) and did buy a new laptop. They seemed to be more interested in building a PC for me versus buying a laptop (they do not build laptops) or have it fixed.