Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

STONE COMPUTER

Computer Repair, Computer Sales

About us

ALSO DBA STONE NETWORK SERVICES. ADDITIONAL EMAIL: RYAN@STONECOMPUTER.COM.

Business highlights

27 years of trusted experience

Services we offer

COMPUTER SALES & SERVICE, SYSTEM DELIVERY & SETUP, ON-SITE SYSTEM REPAIR & UPGRADE, CABLE/DSL/FIOS SHARED NETWORK SETUP, WIRELESS NETWORK SETUP, LAN/WAN NETWORK DESIGN & INSTALLATION, NETWORK SECURITY & DISASTER RECOVERY, ANTI-VIRUS & INTERNET SECURITY, VIRUS REMOVAL, DC JACK REPAIR..

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.412 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
8%
3
0%
2
8%
1
17%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.5
responsiveness
4.3
punctuality
4.5
Showing 1-12 of 12 reviews

William M.
04/2016
1.0
computer repair
  + -1 more
unknown
Description of Work: Never responded to message through Angie's List.

Rating CategoryRating out of 5
responsiveness
1.0


Ben R.
09/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Called in an order for parts to build a machine. Had everything ready to go when I got there. Have done business with them for many years, have always been good to deal with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Dennis O.
01/2015
1.0
computer repair
  + -1 more
See above did not use this provider
Description of Work: Had a alarming experience with this firm, before I go on I would recommend reviewing my other reviews. You will find they are all excellent I don’t often provide bad reviews but this firm screams it needs one. I took my laptop in for an estimate of repair cost. When I handed it to the clerk I mention my enter key was off. He immediately told me I need a new key board. I then reached back and took my computer back stating you would not be working on my computer. I told the clerk I have removed replaced keys for years and many on that very keyboard. It is my honest opinion that because I have white hair he thought I was old, dumb and an easy mark for upping my bill. Well he may be correct about me being old and dumb,but not so much with computers. It should be noted I took my computer to another firm and told them my enter key was off it took them about 10-15 seconds and it was replaced. I will at a later date write a review on this firm after they have repaired my computer but now it is excellent. As a foot note the firm I worked for in the p[ast provided me/us with the newest form of computers starting with the Apple II and shortly after with an IBM 8080. I also had a Compaq, first portable weight about 35 pounds. At one time I managed a technical support group and although I have lost many of my skills over time I know a scam when I see one. I CAN ONLY STATE RUN DO NOT WALK AWAY FROM THIS FIRM RUN AS FAST AS YOU CAN.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0


larry R.
05/2014
5.0
computer repair
  + -1 more
Anyone who works there is capable and willing to assist with repair questions; they want their customers to send their friends inl I have already done that twice in the past 4 months.
Description of Work: Did an on-the-bench fix of my desktop computer; it was under warranty, but the problem I had was caused by me

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Mary N.
04/2014
5.0
computer repair
  + -1 more
It was a very good experience! They were very professional and I will do business with them again!
Description of Work: I had an unusual problem that my hard drive keep filling up and crashing. They were able to figure it out and get it fixed in a very reasonable amount of time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Lori Z.
01/2014
5.0
computer repair
  + -1 more
I would have gladly paid extra for priority service, but that is not offered. Other than that, excellent service!
Description of Work: Stone Computer is very thorough took great care to find and fix the hardware issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$81

Norma P.
01/2014
5.0
computer repair
  + -1 more
Very well. Did everything they were asked to do in the time and cost they quoted.
Description of Work: Cleaned up computer, removed un-necessary programs, spyware and unwanted add ons.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Debbie H.
08/2012
5.0
computer repair
  + -1 more
They were very good. They were very knowledgeable. I took my computer in for something very simple and he fixed it right away and he didn't charge me. The work they do is good quality and they are reasonably priced. They were a little slow to fix it.
Description of Work: I used Stone Computer for computer repairs and cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

Mark H.
05/2012
5.0
computer repair
  + -1 more
My computer took a hit in a most unusual way. I was plugging in a USB connection and I had my finger touching the metal surrounding the end that gets inserted. I had just walked from my wife's computer and I had not discharged potential electricity before plugging in the USB connection. I could feel the spark from my finger tip to the connector in the computer and instantly the video section was dead. Stone Computer had built this computer to my spec so taking it to them for diagnostic seemed natural. I learned after I got there that the diagnostic work would be at no cost - new store policy. When they had determined that my obsolete motherboard was dead I elected to take the computer home and attempt to locate a board and make the repair myself. They offered suggestions that would support my project if I found a board. I did find a used motherboard and they answered all of my calls with good and detailed information. This was my third custom built computer from Stone Computer on Coldwater Road, Ft Wayne. They have always been there for me and I'll be back when it's time for my next computer.
Description of Work: The tech went to work while I stood at the counter. He did preliminary tests looking for signs of what might be wrong and then he did a power supply test and a visual component inspection. The result was that my motherboard had taken the hit and was DOA. As there was no visible damage to any component on the board it was not obvious what specifically was not working. This computer is several years old and the motherboard is now obsolete. Since the computer does what I want it to do and it worked great and my finances have recently been cut drastically, my preference was to repair it. Finding an obsolete board is iffy at best. And if a new one is found the pricing is at the mercy of the seller. The tech did offer to take my computer in for repair and he would attempt to locate a new board. If there were no new boards available he would have to resort to a used board - which would severely limit the warranty of the repair. I elected to take my computer home and attempt to locate and replace the board my self. The tech and the other staff were entirely polite and professional about my situation. They offered to help where they could and wished me well. When I went to Stone Computer I got exactly what I needed. I needed to know what had to be replaced to get my computer up and working again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark H.
05/2012
5.0
computer repair, computer sales
  + 0 more
Finally it was finally time for a new computer. I my finances in order. I took a detailed list of needs/expectations to the sales desk and the salesman built up a spec sheet and quote from my list. Note that this was all done without an appointment. Anyhow, the salesman had made his list of recommendations and prices and we sat down to go over the sheet in detail so I could agree with or change any component listed. If I was unclear or I did not have any basis to make a choice as I went down the list, the salesman helped me through each option. First was the question of my preference for Intel or AMD based system since a good bit of the rest of the system is dependent upon that decision. I had come in with a preference but I did ask for the shop opinion. The responses from the sales and tech team were clear and logical. As it turned out, my preference would do nicely for my intended usage but it was good to hear good reasons why. There were a couple of price point issues - we can't always afford all that we want - so I had to make some trades to keep cost in line. All that was needed was trading performance in a couple of areas for performance in different areas. It was suggested that I get a motherboard to support the latest processor just being released. Although I couldn't afford it, the processor two steps down was "adequate" - but not heart stopping. The good news is that in a year that new processor would be very affordable and most likely there would be something even better that was yet to be designed. Rather than spec a computer with designed obsolescence, we had a computer build that would support new technologies a couple of years into the future. The sales team had designed a computer with the intention of upgrades in the future. Certainly there are great computers out there for less cost out of the box, but over the years I believe that I have gotten better service and function for less cost from Stone Computer.
Description of Work: I took my list of wants and needs for my new computer to the sales desk at Stone Computer. A salesman was with me in just a minute or two and we went over my list as he made recommendations for components to satisfy each need. We discussed options, settled on a build list and I signed the order. I picked up my new computer in less than a week and it was exactly the price quoted. It was fully tested and warranted - warranted beyond the component manufacturer's warranties.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

EILEEN L.
10/2008
4.0
computer repair
  + -1 more
I have not had any problems with them, every time they fixed this I have had no problems.
Description of Work: Repaired my computer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$130

DAVE M.
10/2006
2.0
computer repair
  + -1 more
When I took it in, they were very helpful and took a quick look while I was there. They said some things were obviously bad and would need to run a complete test. I said fine and they said it would be done in a day or two. It was not done in two days and I returned about two more times before it was ready. Total time was about 2 weeks. I was not really given a firm estimate on the cost-it seemed to vary based on if I bought a new PC there (assuming mine was shot), have them fix mine, or just forget the whole thing. I ended up paying $89 (the highest price talked about) and did buy a new laptop. They seemed to be more interested in building a PC for me versus buying a laptop (they do not build laptops) or have it fixed.
Description of Work: My computer was struck by lightning and I took it to Stone for an evaluation. They were to completely check out the PC and let me know what was wrong with it and if it could be fixed.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$89

    Contact information

    5525D COLDWATER RD, Fort Wayne, IN 46825

    www.stonecomputer.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 7:00 PM
    Tuesday:
    10:00 AM - 7:00 PM
    Wednesday:
    10:00 AM - 7:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Friday:
    10:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 7:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales

    FAQ

    STONE COMPUTER is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 7:00 PM

    Tuesday: 10:00 AM - 7:00 PM

    Wednesday: 10:00 AM - 7:00 PM

    Thursday: 10:00 AM - 7:00 PM

    Friday: 10:00 AM - 7:00 PM

    Saturday: 10:00 AM - 7:00 PM

    STONE COMPUTER accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, STONE COMPUTER offers free project estimates.
    Yes, STONE COMPUTER offers eco-friendly accreditations.
    No, STONE COMPUTER does not offer a senior discount.
    No, STONE COMPUTER does not offer emergency services.
    No, STONE COMPUTER does not offer warranties.
    STONE COMPUTER offers the following services: COMPUTER SALES & SERVICE, SYSTEM DELIVERY & SETUP, ON-SITE SYSTEM REPAIR & UPGRADE, CABLE/DSL/FIOS SHARED NETWORK SETUP, WIRELESS NETWORK SETUP, LAN/WAN NETWORK DESIGN & INSTALLATION, NETWORK SECURITY & DISASTER RECOVERY, ANTI-VIRUS & INTERNET SECURITY, VIRUS REMOVAL, DC JACK REPAIR..

    Contact information

    5525D COLDWATER RD, Fort Wayne, IN 46825

    www.stonecomputer.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 7:00 PM
    Tuesday:
    10:00 AM - 7:00 PM
    Wednesday:
    10:00 AM - 7:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Friday:
    10:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 7:00 PM