Stanley Steemer

We moved into our house September of 2021. The previous owners had a long haired cat that peed everywhere and had a litter box under the bed in the master bedroom. (Beyond nasty). We hired family that has a cleaning business to clean the carpet and to be frank they were awful. David and James from Stanley Steamers came over and.... Well, beyond awesome!! We have a newer build (11 years) and we had no clue the carpet was actually white. Very meticulous and very pleasant/fun to be around. It was interesting and kind of embarrassing what they were able to pull out of the carpet. It was kitty litter and cat hair and I promise we have tried to deep clean with our Bissell vacuum and carpet cleaner. David and James made our carpet look new again. We highly recommend them. As for moving furniture.... It is not their job, help them out or give them permission. They don't want to ruin anything.

Cleaners came and did their thing and left. Never asked about furniture or anything. Later that day I noticed that there were no "pucks" under the nightstands/end tables/coffee table so I called and asked about it. Got their manager and left a message. Got a call three days later and was told that I told their team not to move furniture. I absolutely, positively, in no way told their team that and it is a flat out lie. I have a real problem with a company that lies like that and performs substandard service. To their credit they did offer to come out and reclean the carpet, but as we all know that is a royal pain. They flat out denied my request for a credit of any type. I would steer clear of these guys, they lie and don't stand behind their work.

The service team was very professional. During the process my carpet was stretched out of form - I called the service team to address the issue. To this date, no one from Stanley Steamer has called me. A side note, before you schedule your appointment - ask them what do they use to clean carpets - you will be shocked.

Appointment went very well. They called the day before to give us an approximate time of arrival (from 10-1). The day of, they called around 10:15 and were there within 15 minutes. Whole process took about 20 to 30 minutes to complete, and had no issues with the representatives who came and cleaned the carpet. There are a few spots that definitely didn't come as clean as I would have liked, but realize that the carpet has seen some years with little previous cleaning done to it, and the areas that are darker are definitely high traffic areas. Would definitely call again.

Perfect. Always surprised at how little advance notice they need. Very customer oriented.

Did what they said and answered questions easily.

We told our HVAC provider that we wanted the ducts cleaned in our 50 year old house and he recommended Stanley Steamer. We have used SS since they opened in FW area and have always been pleased. Our HVAC company coordinated the cleaning with the installation of our new furnace and we were contacted to have an estimator come to price the job. We have 27 ducts and we knew they had never been cleaned. This is something that I had wanted done for allergy reasons and I asked the service staff if they could show us the amount of dust removed. After providing us with efficient service by 2 very courteous gentlemen, we were shown the dust and debris that was removed. I was shocked! No wonder we were sneezing! I am glad we asked to see this, it sure made a believer of my husband. I believe this was not only a positive for our health, but clean ducts combined with our new HVAC system with a much better filtering system will provide us with much less dusting required through out the house. Kudos to SS and to the 2 great guys that preformed the work.

Found that my basement had flooded and water had gone away but left a mess. Called Stanley Steemer in the morning and they were there by midday. Nothing could be salvaged so I had their demo crew come in and tear up the carpeting, drywall, remove cabinets from walls etc... Very professional and efficient. Every crew member introduced themselves to me. Paid attention to keep the rest of my house clean as they were bringing materials up from basement. Even carried everything up from the basement except for a few large items that were kept done there. Good job.

We contacted Stanley Steemer to clean 3 rooms in our home. Although their quote was a little more than some of the other companies, we chose Stanley Steemer because of their reputation in getting the toughest stains out of carpet. The carpets in two of the rooms (Living Room and Dining Room) had significant pet stains in places. The carpet in the kitchen, near the stove, had grease stains. Everyone was very professional, from the person we spoke to on the phone to the men who cleaned our carpets. We had removed all of the lighter furniture from the rooms, as well as some of the heavier items, prior to their arrival. They moved the heaviest items prior to/while cleaning the carpets. We were very happy with the results. While a few of the pet stains did not come out completely, they were significantly lightened. Although we did not notice much of an odor due to the pet stains after the steam treatment, we did opt for the deodorizing treatment after the carpets were cleaned. We were told that the odor could worsen and the treatment, which contained an enzyme, would prevent this from occurring. This was a bit costly and it only took a minute to spray on all of the carpets cleaned. It did not do any harm, but I think we would pass on this option next time. By the time the job was completed, the carpets were almost dry! We received a phone call the next day concerning the service. Everyone was polite and we would certainly recommend Stanley Steemer to all!

Crew was professional and completed the work in appropriate time. Used protection for floor and gave advise on future care of furniture.

It was a very good experience. They are very professional and very quick. They can usually clean your carpets the same day that you call. They are always quick to get you scheduled.

They are very courteous, prompt and they did a very good and professional job!

They have always done a good job and are professional. They have moved stuff at times when they didn't need to clean under the items. They take good care of things. Their prices are competeitive.

They showed up on time; they were neat and clean. There were 2 guys and a trainee. They were very friendly and kept me in the loop as to what they were doing. I would hire them again.

They do a good job cleaning the carpets. They really do great with pet stains. They are always trying to upsell another service, but overall experience was great.

I think they do a good job. I would use them again in the future.

My dad purchased a house that needed some TLC. Before moving in, we wanted the tile floors and kitchen counters. I spoke with the customer reps. several times because I had to reschedule. I must say that each person I spoke with was exceptionally nice and helpful! That was very surprising. Anyway, the house has the builder grade white tile countertops that were in pretty good shape minus some discoloration in a few areas and chipped tile in two areas. We plan on replacing it in the future but for now we wanted a good cleaning. The rep. quoted me about $347 for the floors ($301 with discount) and said the counters would be quoted onsite. My dad met them at the house and was quoted $150 for the counter. I thought that was a bit steep, but my dad agreed. Afterwards, my dad was pleased with the floors, but wasn't as impressed with the counters. It's not that they did a bad job, but the outcome wasn't as impressive as the floors. My dad said we could've done the same thing with some scrubbing and some bleach :) When I came by to look at the results, I agree with his assessment of the counters. The floors looked clean and the grout was pretty good as well. There were areas (i.e. the downstairs bathroom) where the grout was still dark, but the guy told my dad that was common as some areas get dirtier and are much more difficult to clean. I think the price was very high for the amount of tile we had and the results of the counters, but I might use them again for the floors. Again, all 3 reps I spoke with were great!!

They came to clean the carpets the day after I called. The house was empty and because I could not stay the entire time, the workers locked up for me. Very pleased.

We didn't actually go with them. When we called them to come out and give us a quote we told them it was for tile and shower. We told them that our tile was marble so it was ceramic. The guy that came out to give us the estimate admitted that he really isn't the one that does that and doesn't know much about natural tile. He was very nice, he told me what he could do and still gave me the quote. He was professional but his knowledge wasn't that good.

Cleaned tile and grout and sealed grout as well. Nice job. Will use them again.

They showed up on time and did their job. They did a good job cleaning the carpets.

The work was okay. I felt that he was not very thorough. He was done very fast and didn’t pay much attention to detail. I had used them probably about 6 months ago, and at that time I thought that they were okay, but when I used the latest guys, they made me realize how poor the other guys did. I would not use them again in the future.

Stanley Steemer did a pretty good job. I was pretty happy with the overall experience. They did their job quickly and effectively. I would recommend them, they do a pretty good job.

They were pretty good. They came in and had a video for me to see how it was going to be done. They showed me where they were going to drill little holes into the ductwork so they could vacuum it all out. They ended up cleaning the furnace five times before they got it completely clean. An older gentleman came and showed me what they were going to be doing and then two younger guys actually did the work. I thought it was a little deceiving because I thought the older gentleman was the one that was going to be doing the work.

Wonderful. Very helpful. They gave me tips on how to keep my carpet clean. Suggested to put towels down in high traffic areas to keep the carpet clean longer. When you are walking from ceramic tile onto carpet, it's h****** your carpet.