Serenity Kitchen & Bath Inc

We are extremely happy with the work that Steve and his crews did for us. From start to finish, the job was done in a professional manner. We received two estimates for the work and Serenity's was the most reasonable for what we required. Steve met with us after we purchased the house and went through the process of asking what we wanted and what we wanted to spend. It is a mid-century house that had not been modified since it's construction. His plans were well thought out, and when we did want changes made, he was quick to do what we wanted. His plans were right on. In the end, we have a house that we truly like living in. The work was done on time and on budget. We would certainly use Serenity again.

Kyle completed the entire project himself and took time to do things correctly with detail orientation. He explained everything as the project progressed and asked for my input with decisions such as the placement of the shelf inset, and location of the handrail in the tub. He also took time to answer my questions. He arrived on time everyday and would call if he was going to be late. He always cleaned up at the end of each day. Before starting the tile work he had me look at the tile which was a good thing as it was not what I had picked out. That problem was quickly remedied after I went to the showroom and confirmed the correct tile. This only caused a minor delay. I am very happy with the finished project; it was a much needed improvement. I recently noticed several small areas where the grout was coming out. I called Serenity and they were very responsive, sending Kyle out the same day for a quick repair.

Our bathroom remodel was excellent--from the first contact by phone to the last day of work, the whole experience was positive. Choosing the materials and fixtures at Eagle Tile was easy (and they are beautiful!), the timeline that Steve set was followed the whole way through, the crew (mainly Chris and Lyle) was great, very professional, on time every day, and they took great care with drop cloths and plastic to protect other rooms and the floors--there are always surprises in remodeling older homes, and the Serenity crew took this all in stride and knew what to do to make the most of the space and come up with creative solutions. There was a minor issue in the shower with the seal around the seat built into the corner (which we noticed a few weeks after the work was completed), and Steve had the guys there the very next day--they discovered the problem and repaired it immediately. We were impressed with the detailed proposal that we received from Steve and the great communication back and forth when we had a question about anything. We recommend Serenity Kitchen and Bath very highly, and look forward to having them here to re-do the kitchen next!

I am dissatisfied with the work. However, the tile work work was excellent. When the started giving me estimates, he stopped itemizing my list of needs. This was my first clue that something was wrong. The vanities were an inch shorter, and the space above the vanities were left raw and unfinished for about (1.5 inches, and very noticeable). He just refused to finish that part in one vanity. He suggested a 4 light vanity light on the wall. When I said that it would be expensive; he said he would build the labor into the job. Then I noticed he charged me the labor to this job separately. I also noticed that he charged me extra for hanging up the fixtures, for moving the toilet, as well as, other extra charges. Then he repaired the ceiling, and the kitchen the ceiling. From one side it is very evident where they patched the ceilings. It is really going to hurt the resell value of my home. The job was suppose to take a total of 15 days, however the job to took over two months. They stared in late March last job did not actually get finished June the 20th.

Steve and his team were easy to work with, where punctual. They held to all timing commitments with excellent quality. I would not hesitate to use Serenity again.

Since the bath was so small, I felt limited in my options to remodel. Steve came up with several ideas for the space. The shower doorway was enlarged to allow more air and light inside. I decided on porcelain tile for the shower and floors. A coordinating sink top, light, medicine cabinet, and water saving toilet completed the room. Kyle did a great job fitting the tile into the space. He explained the care of all the new bath fixtures. Everyone arrived on time each day and was both friendly and professional. When necessary I was always informed of changes in schedule. My bathroom has now moved into the 21st century. It's beautiful and I get many compliments on it.

Outstandingly ! We have had a number of friends over since the remodeling was completed and the universal response was WOW !!

We were happy with them. They were there working hard every day. They stuck to their plan pretty much. They had the best price of all we had. We would use them again.

REBUTTAL CONCERN:Owner uses misinformation to deflect issues and his responsibility. TIMEFRAME:Signed contract Aug to get on company schedule in 6-8 weeks. Project delayed extra 4 weeks to miss Thanksgiving.Total design time-3 weeks. OTHER CONTRACTOR:GOSSIP-Tile project total cost $2667-repaid$400. Communication 2 letters each(4 total)-no lawyer by us. Owner agreed job subpar-provided verbal bid in Aug. CALLING VENDOR:Owner's brother contacted vendor. We NEVER had contact-in person,on phone, or by email with vendor. PASSING INSPECTIONS:Electrical passed AFTER electrician, who pulled permit belatedly, required replacement of 4 incorrectly installed electrical fixtures-they were against code and potentially hazardous with original location designed by owner. REMOVING OBJECTS:Owner would complete an aspect of a job AGAINST the wishes of the customer? 1. Permits requested by us during design phase - met with reluctance by Serenity Kitchen and Bath owner (owner). Had to remind owner to get permits day before start of project - only Building-Home Improvement Permit obtained. Wed Week 1 - our contact with local Building Dep't forced obtaining necessary plumbing and electrical permits (installers pulled off job TH Week 1 - returned M Week 2). Rough-in inspection for Building Permit never called in. 2. Electrical and plumbing work completed by company-employed installers (not licensed tradesmen) - not by electrician/plumber pulling permits. Electrician evaluated work - already installed fixtures found to not meet code requirements: moved light/fan combo from shower area to toilet area, & single dome light from over toilet to shower [NOTE: required covered light not installed]; heat lamp moved outside of shower area, and switch increased to 4-way and moved to outside wall. GFI added to shower light and heat lamp. NOTE: owner "designed" original location/type of fixtures in his bid. Plumber evaluated work - added metal stud caps. 3. Plumbing Permit - Installers were scheduled to lay shower pan over extensive new pipes - we stopped work. Contact with local Building Dep't - rough-in inspection required before laying floor. Inspection occurred next day (passed rough-in) and installation shower floor resumed. 4. Vanity countertop/vessel sinks - Corian countertop delivered Wed. Week 3. On arrival inside home for 1st inspection, it had 2 eleven (11) inch circular cut-outs - vessel sinks ("pebbled" with very irregular outer surface) sat recessed about 3-4". Vessel sinks were countertop at showroom display - seen together by one of us, owner and our interior designer [have signed, notarized statement from the interior designer stating expectation was for countertop placement]. Manufacturer's installation directions call for a cut-out of not more that 1 1/2". We removed sinks from bathroom during discussion phase. Owner in subsequent email stated "the top that we delivered to the job this week, and that was custom fitted for your opening on site prior to installation, is what our agreement calls for" and "you took the sinks, faucets, and accessories from the bathroom, which prevented us from finishing the project as outlined in our agreement." Note: contract calls for "cut-outs for vessel sinks" without dimension stated. 5. We attempted resolution of countertop/vessel sink installation: 1.Wed Week 3 we offered splitting the cost (~$450 each) - owner declined but offered to "order another custom top, at your expense" and "swap the tops". 2. TH Week 3 We counter-offered (#1) to pay for full cost of countertop, keep the original countertop, and make payment in full when outstanding inspections were completed and passed - owner declined stating that all payment would be due for the project to date except for $2000 to complete countertop and vessel sink installation with that due upon installation. "Inspections will be called in at the appropriate times, per -, and Serenity." Also stated, "Other costs incurred by Serenity could be added, per our proposal, if an amicable solution is not reached." 3. Fri Week 3 We counter-offered (#2) to pay for full cost of countertop with specifications for cut-outs for vessel sinks to be made by plumber, and set a schedule of payments based upon schedule of permits passing (sited sources from local Building Department's website including "Final Approval. The Building Department will provide documentation when construction is complete and code compliance is determined.") - owner declined Sat Week 3; response in part "The emails regarding what you will pay when, and only after this or that inspection, is not part of our agreement. Our agreement has no mention of permits or inspections, and/or their basis for payment for said agreement." Two proposals were presented with deadline of acceptance by Mon Week 4 or "And finally, due to your having removed items that were purchased by Serenity Kitchen and Bath, from the jobsite proper, preventing us from otherwise finishing your project, I have been instructed to file a lien against your property to protect my interests, on Tuesday morning if the above terms have not been met and/or agreed to. The fees associated with the lien would be added to the lien, and will have to be paid prior to releasing the lien." Included was an Invoice which included: "Homeowner provided mirrors, no mounting hdwr $135.00; Homeowner provided lights, no mounting hdwr $145; Change order to Move Switches & patch wall $195.00" NOTE: First two items were added after statement in #2 above. Last item was cost for changing 3-way switch (included in contract) to a 4-way switch which was required to meet code. 6. We identified on Sun Week 4 on the owner's personal Facebook page (then unrestricted access) a posting and a subsequent comment that appeared to us, by content and timing, to refer to us in a negative way. 7. We began significant contact with our attorney on Mon Week 4 but due to need to address concerns regarding the permit issues, the countertop/vessel sink issue, the seemingly arbitrarily added costs, and the Facebook posting, we were not able to meet the deadline imposed by the owner. We received by Express Mail mid-day Wed Week 4 an item from the owner which had been mailed mid-day Tue Week 4. It contained a "Pre-Lien Notice" prepared and signed by the owner (no identified attorney representing the owner). We were advised by our attorney to pay the amount in full with the demand that the lien be removed and our attorney hand-delivered such on Fri Week 4. NOTE: There is no governmental record of a lien being placed on our property in Dec. 2011 so the owner apparently did not follow-thru with the required lien steps. 8. In January, we contracted with a new company to complete the project. Work included: installation new Corian countertop with countertop vessel sink and vessel faucets (work subcontracted to the licensed plumber who had taken out the new permit), remainder of vanity backsplash with grouting/caulking, frameless glass panel shower wall with ShowerGuard, 2 towel bars and 2 towel rings, and heat duct vent in vertical wall; as well as correcting issues of inadequate grouting of both shower soapdishes and leaking spa tub hand-held shower. A separate contractor completed the painting of the shower room ceiling. Cost for all materials/labor for full completion of project = $3882. 9. In January, both we and our attorney had discussions with the local Building Department. We noted that a "Hold" had been placed on Serenity Kitchen and Bath's (company) license on 12/1/11 which coincided with our call to them that precipitated the electrical and plumbing permits. We were encouraged to submit information regarding our experiences with the company and our attorney did so on our behalf. Letter of our attorney available for review. Owner's counsel, after owner met with the Building Department, wrote to the Building Department on February 21 which says, in part, "This letter will commemorate the discussions and understandings reached during our meeting." "..., my client acknowledges its obligation to secure all necessary permits. To that end, my client has agreed to submit a 'scope of work' on the next 24 projects it undertakes to perform in Allen County. The 'scope of work' will be delivered to you or Mr. (deleted) for your review, and my client pledges to secure all necessary permits and otherwise abide fully with the law and Allen County Building Department rules and regulations relating to obtaining of necessary permits and building department approval of work." 10. We believe the Building Department, off the record, further strongly encouraged the owner and his attorney that the owner should "make things right" with us. 11. We want to share our gratitude and appreciation to the two installers of Serenity Kitchen and Bath. John and Lyle, who completed the body of our project. Both were consistently courteous, and provided education when needed. They were fastidious in preparing our home in the morning and cleaning it in the evening. Most significantly, their commitment to their skill and artistry of tilework is evident in our beautiful shower and floor. 12. Serenity promoted itself to us originally by claiming its spotless record with the BBB and Angie?s List. We then found ourselves with a contractor that did not comply with permitting requirements of the Building Department, and we suspect what happened to us has happened to others previously because of the action now taken by the Building Department to oversee Serenity?s work. Worse, Serenity failed to abide by its contract in providing the appropriate countertop, used its lien rights in an inappropriate way to leverage its wrongful position and then used the social media to denigrate, criticize and defame our character and our position as the customer and people paying the owner?s contract. The level of unprofessional behavior is something we have never experienced, and hope never will again

Steve, begins the job by meeting with you to learn your wishes, writes an estimate and meets to review it. Chris, takes over to run the work crews. All workers, are very competent and respectful. Will address any concerns and finish the job to the detail.

I thought they were excellent and they did a great job for us. I was very satisfied and will use them again in the future.

The quote was higher than what I wanted. They were fine. I would consider them for a quote in the future.

Professional company, just too expensive compared to other quotes.

Visited Eagle Tile to get tile ideas to update a master bath. Saw an impressive tile/shower display by Serenity Bath at the tile store and decided to call Steve, the owner of Serenity, for an estimate. Already had an appointment scheduled with another well-know local bathroom remodeler, but decided it would be good to get a couple of opinions and estimates. Steve came out, discussed the MANY ideas I had within a day or two of my call. Steve was a good listener ... really HEARD what I was asking for, offered some good suggestions and design ideas. He was extremely responsive from Day One to phone calls, emails, questions, etc. and that same attitude and professional continued throughout the entire project. Within a few days he had written up an impressive and extremely detailed estimate with several options priced separately, just as we had requested. Steve worked with me to narrow our focus and options and to work within our budget. The other company's lack of follow-through with providing an estimate after their initial consultation sealed the deal for us. Incidentally, I had mentioned that we were also getting a bid from Serenity and curiously we never heard back from the other company ... no price quote, no follow-up phone calls ... seemly just disappeared into thin air. Steve's employee, Kyle, was assigned to our project and Kyle completed all of the work himself (demolition, dry wall installation, re-routed plumbing, installed a pocket door, electrical work, tile installation, etc.) ... with the exception of a few minor subcontracted items (tile sealing, etc.) Kyle was an awesome representative for Serenity. He was punctual, arriving every day on schedule as discussed. He respected our property taking pains to carefully and meticulously cover any areas that might be subject to damage. Each night when he left, he made sure the work area had been cleaned or vacuumed. He worked a full day each day, and then some, often putting in much more than 8 hours per day. The quality of his work was phenomenal. His attention to detail and perfection suited our sensibility and expectations. Kyle worked on our project like he was working on his own home; his pride in his work is obvious. We didn't see Steve much during the actual construction, but there was no need to since he had put the project in Kyle's capable hands. We would whole-heartedly recommend Serenity to anyone considering a bath remodel. We will call them ourselves in the future when we are ready to make further updates to our home. We know we could easily have found someone to do the job for less money, but we were not willing to compromise quality for a lower price. At four months after the job was completed, we feel like we got what we paid for ... a top-notch, quality investment to our home.

The installers showed up on time each day and there was never a break in the work schedule. For example, they didn't leave our job to go work on another job. They worked each day until our project was finished. Another great thing is that they clean the worksite after they were done. There was no sign of tile/drywall dust, no shoe prints, finger prints or smudges of any kind. I like that. The accidently broke a swith plate on the wall, but they immediately replaced it with a new one. Thanks guys!

Caught them at good time when they were not busy, so very reponsive. Later they got a few big jobs and were anxious to move on, but overall very good experience. Custom tile work was carefully laid out by Kyle who is a fantastic asset to the company. All crew very friendly, competent, professional, and patient with our dog who always demanded their attention. Had minor issue with wrong item ordered/installed, but matter was resolved satisfactorily. How a company handles their mistakes will often tell you the most about them.

Steve Neeley and his team were great to work with. The proposal was very detailed, especially compared with proposals we obtained from other companies. Steve made sure to give good allowances for materials in his quote and we were very happy with the selection of materials that was available within the allowance. Throughout the job Steve was very responsive to any change, request, or concern. The installers were very respectful putting down dropcloths from the front door to the bathroom everyday and doing a good job cleaning up each day, particularly when they completed the job. Everything works great and it looks beautiful. Chris and Erv paid attention to every detail and thier craftsmanship is apparent in the results. My wife and I keep saying to each other that we feel like our bathroom is from a high end hotel now!

It took longer than expected due to unavoidable issues. The communication was excellent and they paid close attention to detail. They provided good work and pleased the customer.

Steve the owner came out, we talked about ideas of what I wanted to do. I gave him a budget and he worked with it. Hid staff showed up, introduced themselves and always said if they were going to be late. Job was finished in a timely manner and every time I walk into my bathroom I can't believe how beautiful it is. My only regret is that I don't have more money for more projects. I would totally recommend this company.

Steve Neeley was always very prompt and responsive. The proposal was very detailed, especially compared with proposals we obtained from other companies. Theirs seemed a little higher, but we were right in believing that the quality of the proposal was indicative of the quality of the work. Our shower is not only beautiful, but works like a dream with my disabilities. The infrastructure work (tearing out the old and preparing the new) was very noisy and dusty, but completed very quickly. The tiler (another Steve) did great work and provided very good suggestions. The one glitch was really my fault for missing the description of the door in the proposal. When I requested a change, Neeley was wonderful in getting the change incorporated while lessening the cost to me. We also found a $200 coupon in the local "Mad Money" advertisment. Our new shower is absolutely gorgeous!

I called and Steve came out for an estimate- on time! Had a detailed plan and estimate in a matter of days. Made a couple of tweaks and agreed on what would be done. He gave me an idea of when they would get started and they were in the later part of the timeframe; installation took about a week and the crew was wonderful. They were on time, on schedule and on budget which is a miracle these days! Steve even met me at the tile place to help me decide on colors, etc which was greatly appreciated. He is very quick to respond to questions and made sure everything was perfect before he was done. We are planning to re-do our basement in the future and there is no way I would ever call anyone else. We look forward to working with Steve and his team again.

We are going to have them do the work, but they are not going to start the job until October. Our interaction went well from start to finish. The owner came out and he was very helpful in terms of explaining things. We got some other quotes, but he kept in touch with us as we were looking at other companies. When we were discussing the different jobs, he told us about the differences in what he had prepared versus some other companies. We just liked the way he was willing to work with us. We probably would use them in the future.

Quick estimate, project completed efficiently and when promised, within two weeks. Work was done very professionally. Good communications and helpful suggestions.

I heard of Serenity Kitchen and Bath originally over the radio where for awhile they had an advertisement. I checked them out with Angie's List and the BBB. All was favorable with no complaints and they were graded an A. I also talked to others that had them do work and all were happy with their remodeling. I called Steve Neely, the owner, and he came out right away. He was very personable and professional. I told him what I wanted to do and he sent me an estimate right away with some suggestions as to what I may want to order; however, he let me pick what I wanted. When everything was in to do the job, he called and scheduled the work. He sent Kyle who did all of the work. Kyle is very talented and professional. He is a hard worker, working non-stop all day, and I was very impressed with his professional work as well as his wonderful attitude and expertise in everything he did (I even emailed Steve to thank him for sending Kyle). I cannot say enough good about him. I also was putting in new carpet and I appreciated them because they came back after I had the carpet in to cut off the 3 of the interior doors that were a little tight, so they are willing to work with you and your plan. Also, if you have any questions or concerns about anything, Steve will be right over to check it out. He will never leave you hanging in the air. He will always respond. He also wants to make sure that you are happy with everything, so he is a wonderful person to work with. I would highly recommend this company if you are considering remodeling your kitchen or bath. I am very happy with my bathroom and the new interior doors, and I am sure you will be also if you contract with them. It is refreshing to work with a company who cares and takes pride in their work and their business.

My husband and I cannot say enough good things about our experience with this company and it's staff. Everyone was so friendly, so professional, so talented, so prompt, so dedicated to their job. They were so conscientious of making their presence seem unobtrusive in our home. We have never had a better experience and we have done some extensive remodeling in our home. The three standout people that worked in our home, were Kyle, Chris, and Steve. Kyle was the Master Bath start to finish person. It was such a pleasure having him in our home. His attention to detail was unbelievable. He often worked very late, to keep things on schedule. He even requested coming on a Saturday to powerwash our front porch which was used in some of their tile preparation. Every night the tarps leading into the bathroom were rolled up and removed. If we asked for something or just mentioned something he always followed up on it, even when we didn't ask him to do so. He truly was working to make this experience which can be obtrusive, go as seemlessly as possible. When things were done requiring two people Chris was here. They worked so well together. Their knowledge base and talent were impeccable. Our Florida Room required the talents of Steve. He removed the built in bench, and reconstructed the area using the wood he removed, so it appeared as if no bench had ever existed. He carpeted the area quickly and perfectly. Everyone always cleaned up whatever needed to be cleaned, and removed any debris. From start to finish it was truly a pleasure having this company work for us. If we ever need anything done in our home, this company will be the first one we contact. Steve Neeley is an excellent buisiness owner. He knows what he is doing and who works for him. There were certain things we were unsure of that we let him take the lead on, and we were never disappointed. We could go on and on with our compliments. This was truly a great experience with great results. We are thrilled with the outcome. We had and outdated bathroom, with good bones. They turned it into a luxurios master bath retreat!!!. Wonderful business owner, outstanding crew. If your looking for a company in this area, look here first, you will not be disappointed!!!!! What I would recommend to potential clients: Think about what you want done in your home, look at different ideas, do your homework, so that you can concisely let your wants/needs be understood. Once a plan and contract are written/drawn up read everything carefully. Your contract is the blueprint for the crew. If anything is added or missing don't assume it will be remembered, have it put in writing. It will be better for your, and is what the crew uses. If you do this you will certainly get what is in there, at least from this group of wonderfully talented people...