Roto-Rooter Plumbing & Water Cleanup

We had a very unprofessional experience with Roto Rooter that ended in no solution and a decent amount of money lost. We called Roto rooter because we were having flooding in our crawl space. This company claims to do water restoration and plumbing services, so they seemed like the best place to call. I clearly explained our situation to the phone operator and he helped me schedule for both a plumber AND a technician to come out so see if they could see what was going on. When the day of service came, they only sent a plumber who acted like he thought he was coming to unclog a pipe, which isn't close to the issue I explained over the phone. The man was rude and unprofessional from the very beginning. He shined a flashlight into our crawlspace and clean-out, told us he couldn't go down there or do anything, and offered to jet the line. While we were upset that he didn't look into the problem at all, we decided to go ahead with jetting the line. Just a few days prior, we were quoted approximately $400 for this job, but the plumber came back and said it would be over $900. When asked why the price was over double the initial quote, we were told they can't give accurate quotes over the phone. However, the plumber said there was "no way it would ever be that cheap", if that's the case, why did the office give us a number? I feel like it's a marketing trick and do not appreciate the deception. I do understand why the plumber didn't want to go into the crawl space, however I clearly explained the situation BEFORE scheduling a service call and was told they could check it out. The plumber said they would never go into a wet crawlspace (again, I understand why) so why would the office send someone out knowing they couldn't do a thing? The only reasonable assumptions I can make: They knew they couldn't help before they came, and figured they would get a full $210 service fee for 5 minutes of work OR that we would give in and pay for jetting the line even though it was over double the initial quote. The rudeness we experienced from staff offered no other insight, so no other assumptions can be made. I am highly disappointed, hurt, and out $210 at a time when we are hurting to get this repair done at all. Please take my words into account before hiring this company. There is a major disconnect between the office and the technicians, and neither have good customer service skills.

Technician was nice, but he said the fee was going to be DOUBLE THE AMOUNT I was quoted on the phone. I was $197 and then technician said it would be $400 something. And I said that was not the price I was given over the phone. I told them I was not gonna pay that, and they said I owed $89.55 for a service fee!! Sounds like “bait and switch “to me. I was willing to pay $235, which is their price for an outside cleanout, which is more than the $197 inside cleanout. But not DOUBLE the quoted price!!

Called to schedule a plumber around 4pm and was originally told they wouldn’t have anyone available until the 8-10pm slot, which would be charged an additional $75 for an emergency appointment. We scheduled the 8-10pm appointment and around 4:30pm I got a call that a plumber was available earlier than expected, so we would not be charged the additional emergency fee. Plumber arrived around 5pm and the job was completed in under an hour. He was very knowledgeable, polite, and professional. The pricing for RotoRooter’s services leans a bit on the higher end for plumbers in the Fort Wayne area, RotoRooter is the only company offering a warranty for their services. I’m happy to pay a little more to have that peace of mind.

Great. Technician came on Saturday morning after I scheduled appt on Friday. Roto-Rooter charges regular rates on Saturday. He was here about 40 minutes and clogged drain was running fine. 3. month warranty

Wonderful . Jeff was very personable and did a fantastic job.

Work was good but the price was high.

They cleaned out the pipe and it has been working great since.

I only looked at the company profile. In my area it is nearly impossible to find people who will do work. Either they are very busy, very far away, not on the Internet or advertise by word of mouth only (because there is so much work). And, forget getting someone from a larger city to help out. They can care less about the rural folk. For finding contractors in my area Angie's List is completely useless.

Excellent! Timely, courteous, professional-

All in all it was smooth and professionally done. They were there precisely when they said they would be and was in and out very quick.

Fine until I tried to use the coupon. $20 off for Angie's List members. Plumbing and Drain services. The technician told me it didn't apply to what I had done. I called the office and they told him to honor it, but really feel he tried to rip me off. The coupon is worded very generically. Trying to exclude certain services feels very dishonest to me. The bill was $176 before the $20 was taken off!

Great service as it was not an easy job but completed to satisfaction.

Did not accept Angie's List coupon because no parts needed to be replaced. Charged $107 to tighten a loose fitting. There is still a slight leak.

My shower is very complex with a steam system, etc. Other plumbers had declined to work on it. John arrived prepared and had extensive knowledge of complex systems. He was able to fix the problem and was helpful in explaining the system to me. We also needed a new sump pump. John's work was thorough and professional. I am very pleased and relieved to have found a reliable plumber.

Our Technician Ed was prompt, professional, and friendly. Looked at our problem quoted a price, we accepted, and he went to work on our problem. He got done in a timely manner and cleaned up. No complaints here, and this was our first time using Roto Rooter...Will be the first to call in the future if needed.

ABOVE AND BEYOND! Thank you to Rob and John and John (owner) for the recent fix to my sewer line. Rob and John did a fantastic job fixing the broken sewer line! But what I most appreciate is that my A/C unit was in the way so they arranged for John (owner) to come out and remove and then later re-attach my A/C unit. John (owner) came back late in the evening to re-attach the A/C unit after a LONG day. What a great group of guys and a working owner is a rare thing to find these days. I would highly recommend Roto-Rooter!

Terrible, charged $440 to attempt to clean out, worked for about 45 min and their wire wasn't long enough so nothing got accomplished. Then called 3 times to give me a quote on getting a locate done for another $180 and then installing a new cleaning out for $3500. I got it done for $220 from Shoda in about an hour.

Contacted Roto Rooter at 11:30 AM for an appointment for a quote on the removal of an old Primary and Battery Back-up Sump Pumps and the installation of a new Primary and Back-up Sump Pumps. At 2:30 "Ed" arrived and gave me a quote which I thought was reasonable and he began his installation. By 4:00 PM he was finished and the total was $70.00 less than what he quoted because he didn't run into any unknown issues. "Ed" was Professional, Quick, and Very Polite . . , am exemplary employee for Roto Rooter!!

Came early fixed the problem and was gone in less than 1/2 hour. Forgot to look in Angie's list first or I would have gotten $20.00 off. Had other coupon for $10.00 Very pleasant and professional young man

Responded promptly. Showed up on time (actually slightly early). Patiently listened. Answered questions. Fixed problem, gave good advice. Very professional and very patient.

mentdayseekseup and said they were done in dec. of 2014 I call them because I had water coming in the basement from the sewer line. john came out and told me it would be around 2200.00 to repair from the inside of foundation to theoutside of back porch and another 480.00 to go to alley. so I agreed to have it done. they came out, I had taken fence loose so they didn't have to. and one person started on the inside, and two on the outside with a backhoe every thing looked like it was goin ok until I noticed that the two outside dumped there trash from there lunch in the in the trench instead of putting it in the trash can twenty feet away.. they buried that and chunks of new pipe also. then the man in the basement came up and said they they were done so it was less than two weeks and it started to leak again. it took them a week before they came out. they said they were going to patch a joint. well that took another two weeks and it was a full day without toilet again. after that it slowed down but the walls never dried. then in the spring of 2015 it started leaking like they were never there.so I called and called finally I got a hold of them and they came out and said they would patch it again, and he told me it would take a couple of days, never heard from them again. I also found out that when he told me the first estimate that line coming into the house from the tap outside was six inch and that they would put a four inch line in so I thought that the line from inside to the alley was new come to find out that it was a four inch line to begin with and that they were putting bandages on a old system. so I got fed up with the bull and call A-1 sanitary sewer service. I had to rip the floor and insulation and floor joist and all items I had on porch ot they came in and in no time it was done. and I haven't had a leak since, and I now have a dry basement. it cost me 1200.00 but it was worth it. I sent a 1200.00 bill to roto-rooter never heard from them.

Services started with camera exam of front clean out, clearing immediate drain problems in downstairs, clearing drain with heavy duty equipment, and running camera from inside the house to the front of the house, for a length of 35 feet, which overlapped the 40 foot scope of clean out pipe examination. The downstairs toilet had to be removed and reinstalled for access. They checked the system by running and flushing everything from every floor, including running the washer in the low level area. I'm glad I didn't know: I would have been terrified. Excellent cleanup and very thorough education on the purpose and result of work.

He checked my whole system and found the problem. He also did things the right way with quality in mind. Quality to be proud of. Definitely can trust him to do it right. He also took the time to explain what he is doing and how to prevent further problems. He made sure it was all fixed so we could go on with our life even though he missed his dinner to take care of us.

Our Technician was very helpful and professional. He explained where our property line was and where it tied into the city sewer line. He then worked to clear any blockage in our line by running a 2.5 inch auger down the line. Once he believed the line was cleared he ran a camera down the line to inspect for root balls, and showed us where roots had entered the line through the joint seams. Our Technician also explained the maintenance program offered by Roto-Rooter and scheduled a time for them to come back to apply the root killer chemicals. Very professional and very reasonable cost considering it was a Saturday night and Halloween. We were very pleased with the results. Thank you Roto-Rooter.

We were very pleased with the services provided by Roto-Rooter. They responded to our call and had two technicians at our place within a few hours, and they identified the issue and had it fixed within an hour. They were very timely, professional, and were able to give us advice as on how to prevent the same issue from happening again. They will be our first call with any drain/plumbing issues!