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Referral Cleaning & Restoration Inc

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

Referral provides the most outstanding cleaning and restoration service experience ever. We create a clean, healthy, comfortable and happy indoor environment that our clients can be proud of so that they can relax and enjoy a richer quality of life. We are a Local - Family owned & operated business since 1977. With an A+ BBB Rating, we offer high quality, truckmounted equipment providing you with a superb High Efficiency Hot Water Extraction - deep down "steam" cleaning that you deserve! Our company has IICRC and CRI certifications along with multiple generations of knowledge and professional training. We cater to the particular client, one who has specific needs; we won't rush our work and we do not overwet your carpet! Our cleaning solution is environment & family friendly and safe even for allergy sufferers! Our method is recommended by most carpet manufactures and holds to the requirements of most carpet warranties (where applicable). We price by the square foot for carpet, rug and tile cleaning. Call today with your room's approximate room sizes for a FREE over the phone estimate.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial cleaning of: carpet, upholstery, fine and delicate fabric, tile & grout, oriental and area rug, wood floor cleaning, automobiles, boat & RV interiors, mattresses, furniture, Scotchgard protection, pet stain and urine odor removal. We have taken specialized training to offer specialty spotting with industry-leading technology. We also provide: 24/7 flood and water damage restoration, water extraction, structural drying.

Services we don't offer

Air duct cleaning, general/janitorial cleaning, pressure washing, reconstruction/general contracting. However we know other local companies that offer these services. Contact us for a referral.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.994 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
3%
3
1%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.4
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 94 reviews

Janice C.
07/2024
5.0
carpet cleaners
  + -1 more
Referral Carpet does an excellent job. They are especially good at removing stains. After the job has been completed, the carpet looks like new.
Description of Work: I had a living room carpet cleaned and entry areas in a bedroom and landing. Each area had either pet stains or coffee stains//food stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Renae K.
03/2022
5.0
carpet cleaners
  + -1 more
Excellent! I could not believe the noticeable difference from the carpet that was cleaned vs. not cleaned. They take special care to get out every stain and are very respectful and helpful.
Description of Work: Carpet cleaning for bedrooms and stairway

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Rhonda B.
10/2021
5.0
upholstery cleaning
  + -1 more
Referrals customer service is outstanding. I had them clean my sofa with a chaise lounge and side chair. Both looked like new when they were finished. They will be my go to cleaners for furniture and carpet from now on!
Description of Work: Sofa with a Chaise Lounge and Side Chair Cleaned

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Emily R.
09/2021
5.0
carpet cleaners
  + -1 more
Great! I was scheduled quickly, the technician arrived on time, and he did a very good job. We have been consistently pleased with Referral.
Description of Work: The carpet on two stairways, upper hallways, a bedroom and the family room was steam cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Judith W.
07/2021
5.0
upholstery cleaning
  + -1 more
I had a large sectional couch that was quite badly stained during a recent cross-country move but Referral Cleaning came to the rescue. Jeremy and Kory arrived as scheduled. They were friendly, knowledgeable, and worked professionally and efficiently to get my couch looking as good as new, while keeping my home protected with floor protectors and mats. They positioned all the cushions for optimum drying and provided helpful tips and information during the entire process. They also made me aware of other services the company offers. I will definitely use them for future furniture/carpet cleaning and restoration as needed. Fantastic service!
Description of Work: large sectional couch cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda S.
01/2021
5.0
carpet cleaners
  + -1 more
The technician arrived on time and was friendly and gentle with all of our furniture! We had 2 spots on our white family room carpet- he was able to get both out. The extra care he took with the baseboards and high traffic areas was AMAZING!! Our carpet looks like NEW again-all of our carpet is over 20 years old. I would not trust our carpet with any other carpet cleaner company-Keep up the good work Referral-until next time-Thank you so much!!! Steve S.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Julie R.
12/2020
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
Referral Cleaning always does an awesome job. I am always very pleased with results. Would recommend to everyone.
Description of Work: Carpet and furniture cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

A M.
12/2020
5.0
carpet cleaners, upholstery cleaning
  + 0 more
The guys did a fabulous job cleaning my couch and carpets today. They were able to get all the spots, they informed me about anything that could be an issue, and left my home spotless. I was impressed with the way they protected my walls and hardwood floors while servicing my carpets. This may not be the cheapest carpet/upholstery cleaner, but you get what you pay for! I will use them again 100%
Description of Work: A couch and 4 rooms with carpet needed cleaned - including pet spots

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$625

Monica S.
05/2020
5.0
carpet cleaners
  + -1 more
Great - I've used Referral to have my carpets cleaned several times, and they always do an amazing job - professional and friendly employees with great results!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rhonda K.
01/2020
5.0
carpet cleaners
  + -1 more
Professional, courteous and went beyond our expectations
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$237

Matthew L.
12/2019
5.0
carpet cleaners
  + -1 more
When we recently had a water line break in our basement, I was at a loss of what to do. What a relief when I called Referral Cleaning & Restoration and was able to speak with Alan immediately, even though it was around 6 a.m. Later that morning, he was there with his crew, and they were quickly getting the water out of the basement and beginning the process of drying the walls and carpet. To save my family money, they even allowed us to use their meters to monitor the status of drying everything and allowed me to return their materials myself, so I wasn't billed additional trip fees. Overall, Referral Cleaning & Restoration was very professional and did an excellent job for the money. We would certainly recommend them to anyone who is in a similar emergency.
Description of Work: Restoration - Water damage in basement
Rating CategoryRating out of 5
Yes, I recommend this pro

Kristina R.
12/2019
5.0
carpet cleaners
  + -1 more
Great job. Very professional. I have three pets and lots of messes, they get everything like new again.
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Linda K.
10/2019
5.0
upholstery cleaning
  + -1 more
Cannot say enough about this company or just how good my sofa looks ! !. I had just wanted it cleaned to get a few more years wear .. now it looks fabulous and practically new. Came on time. cleaned thoroughly and offered tips and suggestions about cleaning spots. Takes a little longer and costs a little more than the $99 specials offered by others, but so worth it.
Description of Work: Cleaning a 25 + year old sectional

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jessica M.
10/2019
5.0
carpet cleaners
  + -1 more
Referral does top notch work! I'm always impresssed with their professionalism and thoroughness of their work. The results are worth the prices they charge. My carpets look brand new when the work is complete. They take time to explain everything, but also do the work in a efficient manner.
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rob W.
10/2019
5.0
carpet cleaners
  + -1 more
Extremely well. Carpet came clean and they didn't try to talk me into spending money cleaning my wood floors. They said they looked in terrific shape. Honesty and integrity like that can be hard to find these days. I don't plan to ever use another carpet cleaner.
Description of Work: Carpet cleaning and recommendation on wood floor cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

matthias S.
08/2019
5.0
carpet cleaners, ceramic tile, upholstery cleaning, floor cleaning
  + 2 more
Best ever! You must try it! Very professional The team was great!
Description of Work: Floors and Bath area/Rugs/Carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Beth S.
08/2019
5.0
carpet cleaners
  + -1 more
It went very well. Best carpet cleaning we've ever had; they were very thorough.
Description of Work: Family room carpet was cleaned, and a fabric chair was scotchgarded.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

JackIe C.
07/2019
5.0
carpet cleaners
  + -1 more
I love this company! Not only are they family owned but they do exactly what they say they are gonna do. On time, very professional and oh......they clean my carpet sooooo good! Love how my house smells after they are through. I have used this company for 10 years now and will continue to do so! Thank you Referral carpet cleaning!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Gerry P.
05/2019
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great service and utmost care was taken as not to damage or mar any other parts of the house with the incoming hoses and equipment. The service techs were thorough and professional. The methods that were used left the carpet just damp and dried very quickly and the carpet was uniform in appearance with all traffic areas gone. Cleaned and looked like new. The cleaning of the couch was also a good experience.
Description of Work: Cleaned carpets for the first time since installation and had a micro-fiber couch/dual recliner cleaned for the first time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Sharon B.
03/2019
5.0
carpet cleaners
  + -1 more
The techs did an outstanding job given the stains. They moved heavy furniture (piano!). They were extremely neat with drop cloths at foyer, door drape to keep out cold air, and more. We were very pleased with the results. They may cost a little more, but they are worth it for the excellent job performed! Would use again.
Description of Work: Carpet cleaned with many old pet urine stains

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nicole K.
01/2019
5.0
carpet cleaners
  + -1 more
Very professional, from office personal to technicians. I have used Referral many times, and plan to continue for many years! A++
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tamara J.
01/2019
5.0
carpet cleaners
  + -1 more
They did an excellent job and were very professional. They are able to remove stains and odors that other cleaners have not.
Description of Work: carpets cleaned and some pet stains remove

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Nicholas S.
11/2018
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I took upholstered sofa cushions to Referral to be cleaned the week prior to Thanksgiving and was able to pick them up 2 days later not only looking like they were brand new but also dry and ready for the sofa. Quality of service is unsurpassed just as it was when they cleaned our carpeting last spring. Front office staff is courteous, knowledgeable and very accommodating. Will not hesitate to use in the future.
Description of Work: Cleaning of sofa cushions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Doug M.
09/2018
5.0
carpet cleaners
  + -1 more
This is the BEST carpet cleaning company in our area by far and I've tried MANY. The quality of their work and the politeness and courteousness of their people is very refreshing in today's environment. They are not the cheapest company out there, but they are the BEST, You get what you pay for.
Description of Work: Carpet Cleaned and Scotch guarded

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Clint A.
09/2018
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I am currently employed at Referral Cleaning and Restoration. Last week, I was able to clean my own home and due to all the hard work and long hours that Alan Falls and the other outstanding cleaning technicians have spent with me through the hours of working with cleaning carpets to water damages, they have tought me how to get the toughest stains out of my carpet due to my wife and I's 4 month Red Goldren Retriver. Our carpet smells and looks new again! Thanks Referral for everything! I'm not saying this because I work at Referral, but because this company truly works hard to make their customers happy and to always seek to find better ways to improve their company throughout the days, I would highly recommend hiring Referral for any of your needs!
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2901 Parnell Ave, Fort Wayne, IN 46805

www.referralfw.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Water & Smoke Damage

FAQ

Referral Cleaning & Restoration Inc is currently rated 5 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Referral Cleaning & Restoration Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Referral Cleaning & Restoration Inc does not offer free project estimates.
No, Referral Cleaning & Restoration Inc does not offer eco-friendly accreditations.
No, Referral Cleaning & Restoration Inc does not offer a senior discount.
Yes, Referral Cleaning & Restoration Inc offers emergency services.
No, Referral Cleaning & Restoration Inc does not offer warranties.
Referral Cleaning & Restoration Inc offers the following services: Residential & commercial cleaning of: carpet, upholstery, fine and delicate fabric, tile & grout, oriental and area rug, wood floor cleaning, automobiles, boat & RV interiors, mattresses, furniture, Scotchgard protection, pet stain and urine odor removal. We have taken specialized training to offer specialty spotting with industry-leading technology. We also provide: 24/7 flood and water damage restoration, water extraction, structural drying.
Air duct cleaning, general/janitorial cleaning, pressure washing, reconstruction/general contracting. However we know other local companies that offer these services. Contact us for a referral.

Contact information

2901 Parnell Ave, Fort Wayne, IN 46805

www.referralfw.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM