Precision Door Service

Wednesday, June 14, 2023, what a day! phone, internet, and garage door all down, nothing working. Thanks for a cell phone and James, a Certified Technician of Precision Door Service of Fort Wayne. I cannot say enough excellent things about James, who is very professional, considerate, respectful, and courteous. James, provide top-notch customer service and communication. James, made sure the entire area was clean of any debris before he left. Thank you James for a job well done! I will be forever grateful and I will always definitely recommend Precision Door Service of Fort Wayne to everyone I know. James, a Certified Technician of Precision Door Service of Fort Wayne, deserves 5 thousand stars !!!!!!!!!!! Thank you very much! Bethenia

It has been a pleasure doing business with Precision Door company. I HATED to spend the money on our garage door but the friendliness and professionalism of your crew made it palatable. Andrew and his partner James were great guys. They were great at answering all my questions. Andrew under stood our needs and was able to tailor the work to what we needed. And I was blown away that he had everything on his truck and was able to fix everything right then and there.

I am extremely satisfied with the services Shaun provided on my overhead garage doors. I put up with ill-fitted doors that were installed on a new home over five years ago. On numerous occasions, I was informed by the builder and a major overhead door company that installed them that there was nothing to be done to get the doors to fight without gaps. Shaun was able to get these doors working perfectly. The icing on the cake was his outstanding work ethic, personality, and outstanding customer service ethic. Shaun is a real asset to Precision Garage Door Service and the community he serves.

Great experience working with your team! Got the expert advice I needed and very efficient repairs.

I would like to say that the experience with your business was extremely satisfying and uplifting. The woman who took my call on Thursday was incredibly polite and reassuring. It is nerve-wracking when the garage door machinery falls apart, and stops working. So, this type of consideration is very helpful and comforting. Furthermore, the technician who came to our house on Friday, Shaun, was exactly on time, and very professional. He was very considerate and sympathetic in explaining our options, and the implications of choosing the options. I also think his work at replacing our equipment was masterful and professional. I am exceedingly pleased with the tremendous service, and the high quality equipment you provided. We are extremely pleased and satisfied. Please thank your employees for a great job done.

Jacob was helpful, explained every step of the process in detail, answered all my questions and the work he did was top notch! I felt safe being home by myself and Jacob treated me with respect despite not being a technical minded person. I would recommend them again and again!

The installer was very helpful, he explained everything and showed me what needed replaced and why. I was also given options as to what to do and the prices were explained with each option. We had them install a new opener, new cables, new springs, replace the rollers and all the bearings. Very professional and friendly. I highly recommend!

Service representative was courteous and helpful. Garage remotes were replaced and a new keypad was installed. Appreciated the quick response and notification that service representative was on his way

I have now used Precision twice, and I will use them again next time. They are timely, professional, and give a detailed estimate before proceeding. They will also look the entire door system over, and provide feedback on any other areas that may require service in the near future. I like to keep things in good working order, and would prefer planned maintenance as opposed to unplanned breakdowns. Precision does a great job at this.

Excellent work and professionalism! I sent an email one evening requesting a quote. I received a callback the next morning and a time was scheduled for an estimate. I can't remember the person's name (it wasn't Jared) who came out for the estimate. He was very respectful and gave me multiple options for either repair of my current door or replacement. I decided on the replacement and he said that is what he would have chosen but Precision has the customer decide for themselves without "pushing" one option over another. I was impressed. One week later, I was notified the door was in and the work was scheduled. I was told I would be called the morning of installation (I was) and was told David would be out in 15 minutes. David came and introduced himself and explained the work he would be doing. He was very respectful and professional. When he was finished, he explained in detail what had been done and how to operate the door if the electricity goes out. I would recommend this company to anyone who needs garage door repairs or a new installation.

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Everything was cleaned up and put back in place when finished. I liked their promptness and their responding to my needs.

It didn't happen. I called Precision at 9:30am to get someone out and they could not send someone until the following day between noon and 2:00. I'm looking at their ad, I'm looking at their website and everywhere I look it says "we can fix your garage door today!" Don't advertise for it if you can't do it.

We just purchased our summer home and let me tell you what a mess. Our door was so noisy i was nervous to use it. One call to Precision and they assured me they would take care of it. Jared showed up right on time. After his inspection he gave me some options. After explaining everything to me I agreed and he began working. I never knew a door could be so quiet and smooth. The whole door runs better than new. Plus a great warranty. Thanks to Jared and Precision door i no longer have to worry about my door. I'm going to have them back out soon to replaced the opener thing as well. A++++++

I have used Precision Door four times in 8 years. I will not be calling them again. This time they came out to replace a broken spring (which they installed four years ago). To replace one spring they quoted $400 with the trip charge. He recommended all new rollers, pulleys, cables bearings, springs and rod. The final bill was $813 and took 1/2 an hour. I expected a larger than usual bill but this price for such pedestrian parts like rollers and springs has shown me what this company is about. I want them to make money but not ALL their money on me. For grins I went to Lowes and priced these parts. They totalled $215. Thus, I was charged $600 for 35 mins of work. They used to be stand up guys but I guess that has changed. Like I said, I won't be back for another beating. *Update - The owner of the company called me after they saw this review. He explained that he is a new owner and had not worked with me before. I told him that was obvious because they were very reasonable and effective before and now....not so much. He went on to explain that I now have a LIFETIME warranty on my garage door and that is why it cost so much. I informed him that I was not given any paperwork stating that. He went on to offer me a refund but wouldn't state an amount. I chose to eat the huge bill so I can, with a clear conscience, inform others of the beating I took by these guys. Run away. Far away until they learn that raping your customers only works for so long.

Friday morning 3 of the 5 rollers on one side of my garage door popped out of the track. This wasn't the first time I have had rollers pop out, but this was the first time so many had popped at once. I called Precision Door and they were able to come out almost immediately. David was awesome. Knew exactly what the issue was, explained it all in detail, he gave me a quote to overhaul the door, and was able to perform the work that same day. I cannot comment on price because I did not shop around, but if I ever need garage door service again, I won't shop around again. I'll go with Precision Door and David Kinnee.