NAK SERVICES

I talked to Nick mostly and he answered the phone right away each time I called. I had lots and lots of questions and he was patient and thorough at answering my questions. He came out and recommended what we would need and options. He was patient when I changed my mind on things and wrote us up a detailed pricing. It was more than we originally thought it would be, but we wanted several different options. We knew ahead of time how much it would be so there were no surprises. The tech, Drew, came out and spent all day from 8:30-5:30 working on setting everything up and then came back and finished up and trained us. He was very good, answered all my questions and was extremely nice even though I was probably bothering him while he was working. He always emphasized that he was there to help us and that it was good to ask questions. He also changed our programming for us when we realized that another configuration could work better for us. He also thoroughly cleaned up after himself both days. I had a question after it was installed and called Nick and he answered it for me. I feel comfortable that they will be able, available and willing to take care of any questions, concerns or needs we may have with our system. I definitely recommend them.

The whole experience was very good. Molly (sales rep) was extremely helpful, and I never felt like I was getting a sales pitch or being pressured into upgrading. The cost of the system I was interested in was much lower than I had expected, and the monthly monitoring rates seemed very reasonable to me. She was able to schedule an installation quickly - the installation was performed by Drew, who was also very friendly and professional. He made sure that the specifics of the installation (sensor placement, etc) were what I wanted, and then walked me through the whole system once it was set up. He was also very patient with my rather yappy dog, which I appreciated! I've been really happy with my system.

I recently relocated to Fort Wayne and was looking for a reputable alarm company. I learned about NAK by searching the web for consumer reviews on local alarm companies. NAK had the highest customer satisfaction ratings. The sales rep, Molly, was very knowledgeable and caring. She explained the plans and the costs of the products--there were no hidden fees or surprises. Since, they are a local company, I was able to get a better deal on equipment than I would have by going through another company directly. The installers were also very courteous and efficient. Molly did an excellent job of following up with me after my install--I had no complaints. I recommend this company to anyone who values a good product and excellent service.