MASTERS HEATING & COOLING INC

I want to caution everyone about this companies pricing for parts. I was charged $474.00 for a part that costs around $99.99. "Taco valve 555-173RP" I understand that they need to make some money and they go by the national average, and you get a 1 year warranty, blah blah blah. Call me crazy, but I feel like paying over 4 times the retail price for parts is not fair. When I called in to ask about this after the part failed, I was not treated with respect. The lady tried to spin it like the valve was free and I had paid $474.00 for labor lol. The tech was not sure of himself working on a geothermal unit and had to come back the next day to fix still leaking pipes that were not properly repaired on the first visit. Overall I am very disappointed with my experience with Masters Heating and Cooling. Thanks Don Hoekema

Everything went well on the inspection of my 8-year old Trane furnace. Vinnie arrived at the appointed time. He was very polite and thorough. He even flushed out the internal condensate collector, something that previous HVAC company technicians had not done. I will use Masters for future inspections provided they send Vinnie to do the job.

The Job was finished in 1.5hrs. Material cost was minimal, yet I was charged $985. I was over charged because the boiler / heat wasn’t working and I needed it fixed due to cold weather. Also the boiler system didn’t work for 3 weeks after the repair. The boiler repair tech didn’t bleed the air out of the system after the repair so the radiators got air locked and wouldn’t heat up. It took 3 visits (3 weeks) before the system was finally fixed. I had to take multiple leaves from work to get this fixed.

I think we're on maybe an annual or an every six months kind of a thing. It's a yearly fee that we pay and they come out. I know that they're here when we ask them to be here. I know they're here when they say they're gonna be here and they don't take very long, they take their shoes off, they're just always very professional. It doesn't take long to do it; we have a newer system.

Very professional and worked with us well. Very pleased

Did a professional job for a great price. Installation happened within a week of receiving the quote!

Outstanding. The work was top notch and the price was VERY realistic and affordable.

We have a defective ""pool heater"" that we needed replaced. Per the recommendation of Water Furnace we called Masters out to do the job. We were promised that they could do the job but they needed some time as the unit that they needed they had to deal with Canada and it would take some time. We have been strung along by Masters, John Cabral service mgr. for over a year and then today after numerous phone calls to John he informs us that as a company they have decided to not do the job. WHAT??? We have had no contact from you for months and now he tells us this??? He then states that Oh I thought someone called you to let you know that. John are you not the Service mrg?? Wouldn't that call have came from you?? What kind of a Company does this. A person or Company is only as good as their word. I would not recommend them to anyone and plan on everyone I know to know this !! SHAME ON YOU MASTERS ! I am sure that this review will be deleted and I will be blocked. That's OK there are plenty of other media sites. I will get the word out !!

He answered questions that I didn't know I should ask. Very helpful!

The overall experience went very well. Masters was out the same day I called and I would use them again.

They completed the installation in about half of a day and cleaned up well. Everything has been great!

They came out that next day and made the repairs so we would have heat. Because of the professionalism we have signed up for their maintenance service. We are very pleased and would recommend them to anyone that would require their services.

We have a rental property and the dated A/C unit went out. They came out within a day of our phone call to give us a free estimate. We initially went with another company to save a couple dollars, but when the unit couldn't be installed quickly enough we called Masters and not only could they get us their TRANE unit installed within a day of our request, they matched pricing that the other company quoted us. We went to their office to finalize paperwork and upon arrival met one of the co-owners. He went ahead and added a couple extra propping feet to put under our A/C unit to make us feel more comfortable. They were extremely professional and unbelievably timely. We would highly recommend them for any A/C or furnace repair.

Serviceman was very professional. Thought I might have a coolant leak and he took time to call in an additional serviceman for help. Turned out his new gauges were not reading properly. He was able to correct the problem and did not charge any extra. Back in November they installed a new furnace and did an excellent job.

Furnace went out on Christmas Eve day. They did not over charge or charge for working on a holiday. The technician arrived early and was courteous and professional. Will use Masters in the future.

Very professional. Would recommend very highly. Fair price with excellent installation.

My furnace went out in the evening, and I made a call the next morning to schedule a repair. I was initially impressed that I was able to get a repairman out to my house for service the same day that I called. The repairman was friendly and professional, took a look at the status code and determined that the furnace was no longer igniting due to it overheating, and further determined that the problem was occurring when it went into second stage heating. After taking some readings from the combustion chamber and flu, and taking off the blower supplying air for combustion, he told me that I had a cracked heat exchanger, and it would need to be replaced. We discussed whether it was likely to be under warranty, and he took down the serial number and returned to the office, leaving the furnace disassembled. The next morning I got a call back, and he told me that they had checked the serial, and the heat exchanger was no longer under warranty. He told me that even though the furnace itself was only about 10 years old, the cost of the replacement part and warranty would be about as expensive as a new furnace, and suggested that one of the Trane models they were promoting at the time would be a good option. I told him that I wanted to call another company for an alternate quote, and let him know I'd get back with him. I called another company that had worked on the furnace before, and long story short, they checked the warranty and told me that the heat exchanger was covered. We had one of their repairmen come out, and he determined that a failed seal around the blower that the Masters guy had removed was causing the poor combustion and the heat exchanger was perfectly fine. About $3 of rubber fixed the problem that almost cost me a completely new furnace.

It was goo. They did finish on time. They gave a military discount and were polite. They did what they said they were going to do.

One day for furnace and compressor/condenser install - started at 8 AM cleaned up and left at 5 PM. Had heat. They came back on a warmer day to commission the air conditioning. Everything works great, no issues, no complaints, exactly as promised and quoted.

All went smoothly. Installers were efficient and courteous. The office staff are extremely polite and efficient when called.

They were very professional. He also told me how to disassemble the air conditioning unit and clean it properly yearly. I would Definitely recommend their services. I also called them Friday morning and they were out Friday afternoon on the same day

Mike from Masters came out at the scheduled time and wrote an estimate after looking at everything I wanted done. He was very friendly and answered all my questions. He also answered a couple questions I had later when I called him directly. He scheduled the install date. They came out and installed the furnace and A/C and additional gas lines all in the same day. Upon arriving, they put down carpet and flooring protection. Before leaving they cleaned up any mess they made. Then they showed me what they did and explained how to work everything and how to change the filters in the heater and humidifier. They asked if I had any other questions. I was very impressed with the professionalism of their work. They do have to finish charging the A/C unit when the temperature is higher outside.

On the day of the install two installers arrived right on time and both were very polite and professional. I watched them work at certain points in the day and it never appeared that they were rushing the job or did things half way. The work was done well and looked neat. When they completed the job (again at the time I was told it would probably be done) they cleaned up all the areas they had worked in. They also took the time to explain how the furnace worked and showed me how to program the thermostat. I am very happy with the job that was completed. I'm also very happy with the professionalism of everyone from Masters and I would recommend them to anyone.

They were very polite and the service went well.

No problems of any kind. These people know what they are doing .