Hoover The Mover

Kyle Omlor or contact was with us from start unto finish. He got us under budget and even helped unpack. When we move again it will be with Hoover the mover! Ask for Kyle!

Great Kyle the sales rep was with me from start to finish. He had great pricing as well

It went well and the crew was professional and completed the job in the timely manner.

If I could give this company 10 stars I would! We used Two Men in a Truck on two different occasions and Hoover The Mover far surpassed them in every quality measurement! The estimate was actually more than actual because they completed the job so quickly. Kyle provided us with a list of moving instructions as well as expectations we should expect from his company. This is what we received above and beyond! The management was spot on, contacting us prior to the move, before arrival, during the move and a follow up call as well. Each piece of furniture was wrapped and carefully moved with the proper equipment. Rubber mats were rolled out on our floor and pads placed on our doors to avoid any dings or scuffs. Nothing was broken. The teams were courteous and very respectful of our things. Their work was streamlined and everything moved very quickly. The quality was excellent. I would recommend them and use them again!

Awesome Kyle was the best at helping us with our move. He helped from start to finish .

Kyle was the person who got everything set up and made sure everything was moved and unpacked just the way we wanted it. they paid attention to detail and really cared about our move. I will definitely be calling Kyle in Hoover the Mover for my next moving needs

By far one of the worst customer service experiences I've ever had. Kyle provided a quote for our family's move from Indiana to Georgia in late April, 2017. Kyle was very pleasant and informative when in our home. He assured us that by hiring his company we would have the most seamless moving experience available. We signed our contract the first week of May and our pick-up was scheduled for July 31st. We were told that when our driver arrived to pick up our belongings he would confirm the arrival date in Georgia. Although we would have preferred to have more information up front, we resigned ourselves to waiting for the 31st to confirm the arrival date. Our thought was that, once the date was confirmed, we would know exactly how long we had to make the trip and could plan any hotel stays, if needed. We are a family of six (6) so we hoped to minimize the need to stay in hotels in order to save money. On the day our truck arrived, the driver did not have the information we were told he would have and we were told to call the office. My husband called the office twice and was told both times that they were working on getting the information. After four (4) hours I called the office myself and was informed that the 'truck' they sent was actually a container because they did not have a truck or driver available for our move, but that they would still be arriving between the 4th of August and the 8th of August as originally stated. Lisa in the office was extremely rude and could not wrap her head around why this was a problem. She actually said to me that she would think that someone with a family of six would have been better prepared. I was and am still shocked at the way she spoke to me (her customer) and the lack of care or desire to help that she displayed. I was told that our container would be taken back to the Ft. Wayne facility and would sit there until a driver was available to pull it to Georgia and that we would be given a 24 hour notice of the truck's arrival. When I asked when they would have a driver Lisa's response was 'I don't know - maybe tomorrow, maybe the next day.' This is not what we were sold. If we had known that there was even a possibility that this would happen we would never have chosen to go with this service. I also don't understand how, having signed the contract three whole months earlier, they did not have a truck or driver available for our move. This poor planning on their part became a big problem for our family. Although we enjoyed having Kyle in our home he went AWOL during this situation. We emailed and called him and to this day have not heard a word from him. No follow-up to see how the move went, nothing. The only bright spot is that the gentlemen who came to load the truck were exemplary. They were professional, courteous and respectful. But let me reiterate - this was the only good thing about this move. In the end, we ended up working with Shante at the corporate office as neither of us wanted to speak with Lisa again. Shante was compassionate and understanding as you would expect of a customer service representative. I'm not sure who she spoke with, but she was able to tell us that a driver would be picking up our container and moving it to Georgia the following day. On the back end we dealt with Beltmann Movers in Georgia. Everything about working with their company was pleasant and enjoyable from the customer service to the gentlemen who arrived to unload our truck. We will be using them in a year when we move again. Lastly, we did have several items damaged during shipment. We purchased the replacement insurance plan so we will be filing a claim. The Beltmann team pointed out a few areas in the truck that were packed incorrectly and took photos as back up, as well. Only use this company if you want to gamble at getting what you are told you will receive. I would not recommend them to anyone.

Initial estimate and scheduling went great. Everyone was very nice. Movers arrived on time and worked all day. When we went to get our belongings from storage 6 months later once our house was built we noticed many things were damaged. A timer knob on the washing machine ($300+ to replace), dresser with a broken leg, missing knob and all of the hardware missing from the mirror that was attached to it. The movers removed the mirror for transport, but the hardware is nowhere to be found. I called the company and was told that since I didn't notice the damage the day my items were moved be the movers that I was out of luck and couldn't prove that they did it. If I was to inspect every piece of furniture that I paid these guys to move, why wouldn't I just move it all myself? In closing, Hoover the Mover doesn't stand behind the work they do. I was also hung up on my whoever I talked to at this company. If you want your stuff to be broken when you move, hire these guys.