Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Geek Squad - Best Buy

Appliance Sales and Installation, TV Sales, Computer Sales,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

30 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.55 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
20%
2
20%
1
20%


Rating CategoryRating out of 5
quality
4.1
value
4.6
professionalism
3.5
responsiveness
3.5
punctuality
3.5
Showing 1-5 of 5 reviews

robert G.
02/2016
5.0
tv repair, tv sales
  + 0 more
Technicians did a great job and answered all questions I asked
Description of Work: Programmed universal remote control for television

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

P K.
01/2014
3.0
computer sales
  + -1 more
As overheard by others I was shopping with, the dept. manager instructed the sales geek to keep the unopened inventory for a particular laptop model in back as a means to persuade us to buy a pre-configured laptop having extra cost software already installed. A deceptive tactic, in my opinion. I think that manager is no longer employed there, thankfully.
Description of Work: Sales geek misrepresented inventory quantities under the direction of the dept. manager.

Rating CategoryRating out of 5
value
4.0
professionalism
2.0


Tammy L.
01/2014
2.0
appliance sales, tv sales
  + 0 more
Frustrated that there is NO follow up at this Best Buy location (Apple Glen) once the store has received payment. No one could answer, including the store manager (Eric) why I was not notified that my merchandise was available for pick up. Just a terrible and frustrating experience for such a simple purchase!
Description of Work: Went into to store to purchase electronic equipment on December 28, 2013. Product was unavailable and ordered, we were told our merchandise would arrive in store on January 3, 2014. I went into the store on the 3rd my merchandise was not there I was instructed at that time that I would receive an email or phone call when merchandise was in and ready for pick up. On January 9th I contacted the store for an update on the status to find my merchandise is available.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$400

Susan R.
07/2007
5.0
appliance sales
  + -1 more
I did have an icemaker problem shortly after it was delivered; turned out to be my own plumbing problem, but Best Buy came and checked it promptly.
Description of Work: Two employees spend at least an hour hunting for the refrigerator model I was looking to purchase. They were pleasant during this not so enjoyable job. Found the model, arranged delivery. I was pleased. Best Buy is not known for the best appliance prices, but I found they had closeout models remarkably lower than other places in town.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Amy H.
06/2007
1.0
appliance sales
  + -1 more
Wait for help that Sunday was rather lengthy, but that wasn't the worst of it. Next-day delivery didn't appear at all - no call, nothing. Our call to the store that day was greeted with a 20-minute hold. That followed by a manager who spoke to us with all the concern he might normally use when told the breakroom Coke machine was out of Sprite. "That's too bad," and "a miscommunication," were the longest sentences we got out of him. The best he was willing to do for our "next-day delivery" was Wednesday - two days after we expected it. We went into the store for our refund later that day. A local appliance store, sold us a similar model instead. Very frustrating...
Description of Work: Best Buy sold us a washer and promised next-day delivery for a fee of $20.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,020

    Contact information

    1770 APPLE GLEN BLVD, Fort Wayne, IN 46804

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    TV Sales,
    Computer Sales,
    TV Repair,
    Phone Sales,
    Phone Service - Cellular,
    Computer Repair,
    Stereo and Home Theater Systems,
    Camera Repair,
    Auto Radio Service,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 3.5 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

    Contact information

    1770 APPLE GLEN BLVD, Fort Wayne, IN 46804

    www.geeksquad.com/repair