CUSTOM ASSURED MECHANICAL INC

He was very professional and polite. We will have them do all of our work in the future, and will refer others to this company.

Quote was good, install went real good, produsts work real good.

The discussion with Rod Shaefer was informative and detailed. He answered all of my questions and added some additiional advice on the furnace model, A/C unit, and the duct cleaning. I asked him about the life expectancy of both the furnace and A/C unit and he advised me that the units, while not the best grade, should last another year or two before being inspected to be replaced. He agreed to give me two quotes on complimentary units from different manufacturers that were more energy efficent. Those quotes were delivered within a week and I filed them away to pull out as needed. As far as the furnace and duct cleaning itself went, the service person arrived promptly and was polite and professional. He cleaned the furnace thoroughly removing all of the drywall dust and other debris. It involved removing main parts and giving them a thorough wash. He then proceeded to work on cleaning all of the air ducts from the point of entry from the furnace and A/C units to the end ducts. He was very meticulous assuring that no additional dust escaped into the house from the ducts. I'm very allergic to dust so this was a great experience for me (no coughing and sneezing) as I was there the entire time the service person was performing these tasks. I had learned my lesson with the former company I had been using and had not monitored throughtout the process to assure that the cleaning was thorough. The furnace was not easy to open to inspect the previous work so I watched this time to learn how to open up the furnace door to monitor its cleanliness from now on.Additional filters were added later for each floor duct. I inspected my room air cleaners, having replaced their filters following this service call, and was very pleased to see that they were not overly covered with dust as had been my previous experience following the other company's and quot;cleaningand quot;. I was very pleased throughout the process and it was refreshing to have people who cared about the quality of their work and me as a new customer. I look forward to working with them in future and I would not hesitate to recommend this company to others.