Bone Dry Roofing

I would STONGLY recommend avoid using them! 3 years of bs. Save yourself and AVOID!: July 2019 July 2nd leak found in attic July 3rd set up apt July 12th came and “fixed” it July 17th Paid Invoice July 21st Leaking Again!! July 22nd came out to “Fix” All Siding from to roof to bottom roof removed, ice barrier and flashing added November 2019 November 22nd before going to Mom and dads for thanksgiving I noticed the lowest siding on the west 1st story side was loose. I went up to reattached as why just used to old holes for the nails and they popped right back out in the wind. November 2020 November 17th Wind pulled the siding off at the repair site at the peak of the 2nd story November 18th (260-409-4771) dry bone employee texted: unable to repair roof. Passing to my manager as the J-channel is missing and the shingle is damaged November 20th manger supposedly “fixed” July 2022 July 18th noticed that the same spot (attic before now office) had water damage on the new drywalled and painted walls. July 19th Called and waited on the line, no one answered and I hung up after 15 minutes July 20th called and scheduled someone to come look at it (Andy) July 26th called to confirm follow up apt to repair July 27th were supposed to show up (No Call No Show) July 28th text saying they will be out the 29th July 29th text saying they will be out that day (No Call No Show) August 3rd text saying finishing am job and heading over. Job “completed” August 4th I get up on the roof because the outside corner post was very obviously not straight. Many loose and broken pieces of horizontal siding and J channel. Sloppy caulking job and shingles crocked. August 9th Reaching out to Ryan Linder Regional Manager via Linked-in August 11th Call from Ryan and gave 2 options: refund or fix it correctly. I opted for refund tired of messing with the company I will fix myself. He said checks go out Friday (12th) August 18 no refund. contacted Ryan: he verified that there was a delay and it was sent today. Apologized for not letting me know August 28th no feedback or check/refund from Drybone August 29th I left a voicemail w/ Ryan Linder and reached out to COO Still unresolved Unfortunate that a company that was founded on quality and customer care has been the complete opposite for my experience. Gene Judd (Founder and Owner) has to be disappointed that this is what customers are experiencing

First the good: We love the new roof - looks great, doesn’t leak. The workers showed up when they were supposed to, finished in one day, and cleaned up when the job was done. Now the not so good: At the completion of the job, the foreman took us around the house to “inspect” the work. He then had us sign a paper indicating that all work was completed. Next day we heard somebody up on the roof - it was Bone Dry returning to “fix” an area where the flashing wasn’t installed. So if they knew the work wasn’t done, why tell me it was, and have me sign a paper to that effect? Also, the area that they were “fixing” was right where the original problem (diagnosed by Bone Dry) was located. I called the next work day and explained I was a little uneasy that the original problem had been properly addressed. I asked if the supervisor who originally diagnosed the issue could come out and verify, and was told absolutely, no problem. Except he never showed up. Well, we’ve been through a couple of good rains and the roof seems to be watertight, so I GUESS everything is ok - but for what we paid for this roof I would expect a little better follow up customer service.

They were so great, that even if they cost more, I would go with them. They were the only ones that would repair my roof. They did not try to replace my roof like another company. Others would not even come out. He was very thorough and was here two hours. I would highly recommend this company and I will likely have them replace my roof when that time comes.