Water Filtration and Softening, Water Coolers, Plumbing
About us
9 EMPLOYEES. NO SUBS. COST DETERMINED BY THE JOB. NO TRAVEL CHARGES. $25 OFF THE PURCHASE OR RENTAL OF A SOFTENER OR REVERSE OSMOSIS SYSTEM (LIMIT ONE PER CUSTOMER) FOR ANGIES LIST MEMBERS. NO EXTRA CHARGE FOR 24 HOUR SERVICE.
Business highlights
65 years of trusted experience
Emergency Services Offered
Services we offer
WATER SOFTENERS, DRINKING WATER SYSTEMS, SOFTENER SALT, BOTTLED WATER.
I contacted this provided through Angie's List and they were a little slow in responding. When I spoke with the owner, he explained that I was the first person to contact him this way and that they had a new computer system which caused complications! He explained all the options. I set up appointment for Saturday for the technician to look at the location for the softener. He arrived on time and explained the basic installation. On Monday the technician called before he arrived and then installed the softener. He was fast and worked very efficiently, obviously experienced. He cleaned up all the installation mess and was done in about one hour.
Description of Work: Installed a high efficiency water softener.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Debbe G.
04/2014
5.0
water softeners
 + -1 more
Service person was professional and informative and arrived within the window of time that was stated by the company. I used Angie's List to select the water softener company and I was not disappointed.
Description of Work: Installed a water softener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$46
Judith S.
09/2013
5.0
water softeners
 + -1 more
They were timely and they had good follow through. We had one problem, and I had to call a plumber to fix the valve on the shut off. They were very accommodating. They got the job done in one afternoon. They did a nice job.
Description of Work: They installed a new water softening system, and reverse osmosis system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Joy M.
09/2013
4.0
water softeners
 + -1 more
It has been great. They were timely and if we have any issues they will resolve it very quickly. They got the job done very quickly.
Description of Work: They installed a new water softener.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Al and Janet L.
06/2013
5.0
water softeners
 + -1 more
Would highly recommend Aqua Systems
Description of Work: They installed a water softener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Tami H.
06/2013
5.0
water softeners
 + -1 more
They were excellent. They had a great overall knowledge of the system. They had great flexibility, and they moved the tank from my basement to my garage for me. I felt that they had gone above and beyond for me. He worked very quickly.
Description of Work: We purchased a new water softener system from them and had it installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Tom H.
02/2013
4.0
water softeners
 + -1 more
They were kind. They came out to our house to replace the filters which I really appreciated. They were a little expensive so we just pick up our own filters now.
Description of Work: They have replaced our filters in the past.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Diane B.
02/2013
5.0
water softeners
 + -1 more
The service is fine. They always do a good job. They are prompt and always very polite. They also have the best price in town which is why I chose them.
Description of Work: They put in a whole house filter and a reverse osmosis system. I also purchase filters from them for the reverse osmosis system as needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alison C.
02/2013
5.0
plumbing
 + -1 more
The service tuned out fine. They guy was efficient, knowledgeable and pleasant.
Description of Work: They did work on our fire sprinkler system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shirley H.
02/2013
5.0
water softeners
 + -1 more
They know how to do their work and were very friendly. I was satisfied with the service.
Description of Work: I have purchased some softening salt and they did a quick check on the water quality to make sure the filter membrane was working properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
Yes, I recommend this pro
KENNETH & KATHLEEN M.
02/2013
5.0
water softeners
 + -1 more
The service turned out really well. They are very close and did a good job. They took the old one away and installed the new one.
Description of Work: They put a new water softener system in.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David T.
11/2012
5.0
water softeners
 + -1 more
I contacted Aqua Systems regarding water softener and a water filtration system. Salesman was very professional and pleasant (not pushy at all). I called the next day to inquire about installation date and we set up for the following week. Installers were very professional and on time. They installed in approximately 4 hours. Technician took me through the process of changing filters on the filtration system and process for water softener. I was very pleased with service and professionalism.
Description of Work: Sale and installation of water softener and a water filtration system fitted to current plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Lynn R.
10/2012
5.0
water softeners
 + -1 more
They showed up on time and it was exactly what they quoted. They were professional and did a good job.
Description of Work: They installed a RO system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Sheri M.
10/2012
5.0
water softeners
 + -1 more
The service was very good. The price was reasonable.
Description of Work: They installed a water softener and a reverse osmosis system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard H.
10/2012
5.0
water softeners
 + -1 more
They were good. They fixed it and told me what to do to keep it working right. Everything was fine.
Description of Work: They came to reset my water softener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
larry A.
10/2012
3.0
water softeners
 + -1 more
The installer was rude and did things that I did not request. He dismantled the softener completely even though I did not request him to. He offered to put it back together but I declined. We were planning to use it in another home. However, it did have water in it that he did not help me dump out even though he had time. The water does not seem to be softer than our original one. I have to constantly hit the regenerator button to reset it. I need to call to have them come back but I was so disappointed with my original experience that I am hesitant.
Description of Work: They installed a new water softener in my home.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
Response from AQUA SYSTEMS
I met with (removed member name) back in October 2012. I apologized for the mix up on the removal of the old softener and its dismantling. My technician was confused of what was supposed to be done and he unfortunately made a mistake. I tested her water and checked over the system. I could not find anything wrong with its operation. Everything tested totally soft and seem to be operating fine. As an apology for the old softener dismantling I set up a free round of salt delivery for her. (removed member name) was very enjoyable to meet and I asked her to call me directly with any issues. I have not heard of any more issues involving the softener. Steve Crane Fort Wayne Manager
Paul W.
10/2012
5.0
water softeners
 + -1 more
They were fine. I have not had any service done since the installation.
Description of Work: They installed a new water softener and a purifying system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kevin K.
10/2012
5.0
water softeners
 + -1 more
There was a problem with the initial installation because of scheduling due to them being under staffed. However, their service has worked the way I predicted. The water softener works as expected. We have not needed to call for any service on the softeners. I did have to call their central billing office with a question. They were responsive and answered my question. They also show up on time.
Description of Work: We rent a water softener for two of our homes. We also purchased a whole house water filter and they do the annual service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Darlene R.
10/2012
5.0
water softeners
 + -1 more
They are excellent. They are helpful and answer my questions. They explain things effectively. I am pleased with the service.
Description of Work: They installed a water softener. We have also purchased a filter and salt from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ralph S.
10/2012
5.0
water softeners
 + -1 more
The work was satisfactory and the transaction was standard.
Description of Work: They installed a RO unit several years ago. More recently, I purchased some refill filters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elaine R.
10/2012
5.0
water softeners
 + -1 more
Their delivery service is really good. They call ahead and do a good job. They are nice and we have had good experiences. We have experienced no problems with our softener.
Description of Work: They originally installed our water softener. They now deliver our salt about every six weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jill C.
01/2012
5.0
water softeners
 + -1 more
Cameron, came on time, was respectful of my home, kind, friendly, and serviced our system quickly and effectively. It was an easy and enjoyable experience! :) Thank you, for a job done perfectly!
Description of Work: Changed filters, sanitized system and figured system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Debra C.
09/2010
1.0
water softeners
 + -1 more
Poor communication with customers and uncaring service
Description of Work: This company is not at all customer-friendly to working people. Their deliveries to the most populated part of Ft Wayne are very limited and they expect you to be home when they deliver. Today I did not get a call about the delivery and when I got home I found 4-80lb bags of salt dropped on our driveway. The reason we contracted this service was to get deliveries of heavy bags into our basement. I was willing to leave work and come home for the delivery, yet the company did not call my office, but left a message at my home indicating they were in the driveway- 6 hours early.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$60
Response from AQUA SYSTEMS
We unfortunately feel bad about the situation that developed with this customer. All attempts to contact her about making this right were ignored. Customer needed certain times for delivery of salt to her home, which we strived to accommodate. She provided phone numbers to call, but we were unable to reach her even after calling multiple numbers. Our delivery driver did accidentally leave salt outside her home, customer did not call to let us know of mistake. Once we found out about this and attempted to correct our mistake, customer would not return our phone calls. We unfortunately did make a mistake and are saddened we were not able to make amends. We at Aqua strive to provide the best customer service to all customers. We admit we are not perfect and mistakes are occasionally made. Again we appreciate all our customers and look forward to doing our best in the future. Steve Crane: Manager”
Marcellus M.
10/2009
5.0
water softeners
 + -1 more
They came out installed it, no problems. They were very knowledgeable, responsive, and helpful. I have no problem recommending them.
Description of Work: They installed a water softener system.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
RON R.
10/2006
5.0
water softeners
 + -1 more
It went without a problem. Water is great.
Description of Work: Installation of water softener replacement.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Filtration and Softening,
Water Coolers,
Plumbing
FAQ
AQUA SYSTEMS is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 AM
AQUA SYSTEMS accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, AQUA SYSTEMS offers free project estimates.
Yes, AQUA SYSTEMS offers eco-friendly accreditations.
No, AQUA SYSTEMS does not offer a senior discount.
Yes, AQUA SYSTEMS offers emergency services.
Yes, AQUA SYSTEMS offers warranties.
AQUA SYSTEMS offers the following services: WATER SOFTENERS, DRINKING WATER SYSTEMS, SOFTENER SALT, BOTTLED WATER.