ALFORD AUTOMOTIVE

Auto Service, Appliance Repair - Small, Auto Transmission,


Services we offer

AUTO SERVICE, TIRES & BRAKES, ENGINE & TRANSMISSION, FLEET & SINGLE VEHICLE SCHEDULED MAINTENANCE, EXHAUST SYSTEMS, ELECTRICAL DIAGNOSIS & REPAIR.


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.715 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
0%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-15 of 15 reviews

Michael B.
03/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: It was time for the Jeeps to get in for pre-winter service and for my wife's truck to receive it's first oil change. As usual, Alford Automotive took care of everything in their usual efficient manner and even installed Kevlar tires on her truck as part of a surprise for her.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kim C.
03/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Gary J.
10/2015
5.0
auto repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,227

Donna P.
03/2015
5.0
auto repair
  + -1 more
unknown
Description of Work: Whatever it took to repair after wheel came off due to lug nuts were not tight.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gary J.
03/2014
5.0
auto repair
  + -1 more
They are excellent. When you go in there, they are very respectful and they know exactly what they are doing. If they fix something for you then you know it is been resolved. Their pricing is reasonable.
Description of Work: I use Alford Automotive for auto service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary J.
05/2012
5.0
auto repair, small appliance repair
  + 0 more
They did an excellent job. They have also done electrical work on my car. I couldn't have asked for anything better.
Description of Work: They replaced the tubing underneath a car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela S.
03/2012
5.0
auto repair
  + -1 more
My husband did most of the talking with Alford Motors but I can tell you he is happy and appreciative to the time it took and the quality of the work they did. Her car is working fine and no other problems.
Description of Work: My daughters car would die on her one moment;then run just fine the next time. After having it worked on at another shop and nothing changed we went to Alfords. Dave Alford admitted it was tricky. Something about air and gas mixture in the engine. And the Wolfgurg engine in her Jetta needed spark plugs changed and they had to be hand soldered! He actually took us back into the shop and showed us so I know he was telling the truth. New wiring harness was replaced along with other parts I have forgotten. It took at least 2 weeks. He would call us and update on the progress as he found other issues tied into the engine problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Cindy R.
03/2012
5.0
auto repair
  + -1 more
They are good for any auto service needs.
Description of Work: I had a car that wouldn't start and Alford Automotive told me what to do so that I could fix it myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dearman B.
11/2011
1.0
I was very unhappy with the service. I don’t think he is really qualified for the job he was trying to do and it was a bad experience all the way around. He didn’t get the work done on time, I think I was overcharged quite a bit, and I think there were some unnecessary things done.
Description of Work: Alford Automotive did engine work on my antique car that I was restoring.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

Michael B.
08/2011
5.0
auto repair
  + -1 more
Alfords took care of the regular servicing and performed the modifications to the vehicle frame needed to install the forward and rear light bars, integrated the wiring, worked around the vague instructions and got the job done very nicely. Whenever they ran into an odd situation like the exhaust pipe running into the back of the rear light bar (that was supposed to be a drop-in fit), they contacted me right away and we talked through the alternatives. Once again, they did their usual excellent work!
Description of Work: Alfords regularly tends to my Jeep Wrangler Rubicon and it was time for the regular service interval. This time around, I also wanted to get a front and rear light bar installed on the truck. We had previously learned that the manufacturer's claims that these light bars install with no modifications to the vehicle were quite a bit inaccurate, but neverthelesss these light bars were needed to see out in the dark countryside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Stacey M.
03/2011
5.0
auto repair
  + -1 more
They usually can give me an idea ahead of time, what might be wrong with my vehicle and how much it might cost. They did a diagnostic to find the problem. Called me with an explanation, estimate, and time line. The work was complete the same day I took my car in. I've been fortunate to have good luck with cars and very rarely need auto service. My car is 9 years old with almost 180k miles on it, so I've been to Alford's 3 times in the last year spending approximately $450 (hub sensor), $1500 (engine gaskets), and $430 on this last visit. Prior to this car, I hadn't been to Alford's for about 9+ years...since prior to buying the current car. I remembered where I needed to go. Whenever I need service, I'll take it to Alford's. Dave & Rodney are always prompt and professional. I trust them completely to do quality & honest work. They always come in at or below the estimate on price, unless of course, they find something else that may need attention. They communicate if any additional problems are found. They are very knowledgeable in what they do.
Description of Work: Replaced Body Control Module - "Security" warning light was always on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

HARRY W.
11/2010
5.0
auto repair, car tires, transmission repair
  + 1 more
Car dropped off on Friday, even though they told me it would be few days to get to it. Then they called on Monday to let me know it was already done. Don't remember the exact cost of the clutch, but it was pretty close to $1200 total and they stuck to their estimate. The mechanic also found a damaged crank sensor that would have caused problems - he showed me the part - still worked, but may have explained why the car ran a little rough. They ordered the tires that I picked out from Tire Rack web site, and charged a very reasonable fee for mounting.
Description of Work: Replaced Clutch on 2002 Ford Escort ZX2, also installed tires which they ordered through Tire Rack website

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Tim L.
11/2009
5.0
auto repair
  + -1 more
Fantastic. The staff gave detailed quotations for labor and parts and were extremely courteous.
Description of Work: Cooling System Flush, Front End Alignment, Oil Change, Transmission Fluid Flush, Brake Fluid Flush

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

HARRY W.
10/2008
5.0
auto repair
  + -1 more
The owner (Dave) called me in to see the damage once the engine was out of the car. He was very helpful in explaining what needed to be done. They kept me informed of when the parts were ordered, shipped, installed, and when the car would be ready. After 500 miles the car will go back for a courtesy inspection to make sure everything is still okay.
Description of Work: Car went in for troubleshooting and bad oil leak. They found many problems with the engine and recommended replacing the engine. They located a reasonably-priced, low-mileage, used engine and installed it. The problems with the old engine would have left me stranded, so I feel that I now have a very dependable car and was worth the repair cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from ALFORD AUTOMOTIVE
WE JUST WANTED TO TAKE A MOMENT TO THANK YOU SO MUCH FOR YOUR RESPONSE TO THE WORK YOU RECEIVE FROM OUR SHOP, YOU ARE A VERY VALUED CUSTOMER AND WITHOUT PEOPLE LIKE YOU PUTTING YOUR TRUST IN USE WE WOULDN'T BE HERE. ITS ALWAYS A PLEASURE DOING BUSINESS WITH YOU, AND HOPE YOU KNOW WERE ALWAYS HERE TO SERVE YOU. AGAIN, THANK YOU FOR YOUR KIND WORDS!

PEGGY A.
07/2007
5.0
auto repair
  + -1 more
They are honest and straightforward. If there is ever a problem, they make sure to let you know. I rely on them very much because they have such a good service.
Description of Work: They fixed a problem that I had with the blower on my 2005 Chrysler Town and Country.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    300 STABLE DR., Fort Wayne, IN 46825

    alfordauto.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Appliance Repair - Small,
    Auto Transmission,
    Auto Tires,
    Auto Inspections,
    Auto Mufflers

    FAQ

    ALFORD AUTOMOTIVE is currently rated 4.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    ALFORD AUTOMOTIVE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, ALFORD AUTOMOTIVE does not offer free project estimates.
    No, ALFORD AUTOMOTIVE does not offer eco-friendly accreditations.
    No, ALFORD AUTOMOTIVE does not offer a senior discount.
    No, ALFORD AUTOMOTIVE does not offer emergency services.
    No, ALFORD AUTOMOTIVE does not offer warranties.
    ALFORD AUTOMOTIVE offers the following services: AUTO SERVICE, TIRES & BRAKES, ENGINE & TRANSMISSION, FLEET & SINGLE VEHICLE SCHEDULED MAINTENANCE, EXHAUST SYSTEMS, ELECTRICAL DIAGNOSIS & REPAIR.

    Contact information

    300 STABLE DR., Fort Wayne, IN 46825

    alfordauto.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM