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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.25 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
0%
1
20%


Rating CategoryRating out of 5
quality
4.2
value
3.6
professionalism
4.4
responsiveness
4.2
punctuality
4.0
Showing 1-5 of 5 reviews

George K.
06/2012
5.0
home security systems
  + -1 more
Excellent!
Description of Work: Oliver did a wonderful job explaining all my possible options and was very helpful. The young man who installed the system did very well. He was respectful and very competent and was thorough in explaining to us how to use the system. The system is working great!

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Richard D.
04/2012
5.0
home security systems
  + -1 more
The system was installed when we bought the house. We haven't had any need for it so far. We haven't had any break in attempts or anything of that nature.
Description of Work: They provide our alarm services for the last 3 years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

ROBIN M.
09/2009
1.0
home security systems
  + -1 more
The system went in quickly and worked fine for the first month. After that we had many spurious alarms and then a system failure. After 3 visits by the technician the alarm system seemed to work fine for another month. Then come to find out that it worked fine because it was not even hooked up to the monitoring. The customer service on the phone is terrible. The responsiveness is terrible. The technical support is terrible. Having an alarm go off for no reason in the middle of the night with a toddler in the house and then the customer support tried to hang up on me when I tried to explain the recurring problem is completely unacceptable. I have never had a service go so wrong.
Description of Work: We had a home alarm system installed with monitoring.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$1,200

CINDA R.
07/2007
5.0
home security systems
  + -1 more
We didn t mind ADT so much, but felt that the per month monitoring fee was a little steep. We decided to look around and found a better service that was actually an upgrade to our current service. If we had to use ADT again, we would as they are a very professional and dedicated company to use.
Description of Work: ADT monitored our 2 bedroom, 2 bathroom home for burglars and did so on a monthly service contract basis.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

LISA S.
10/2006
5.0
home security systems
  + -1 more
It went well. The representative was very thorough, professional and he was even a few minutes early for his appointment! He listened to our needs and did not try to oversell us. He gave us what we really needed.
Description of Work: Installed security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Home Healthcare - Medical Alert Systems

    FAQ

    ADT Security Services is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, ADT Security Services does not offer free project estimates.
    No, ADT Security Services does not offer eco-friendly accreditations.
    No, ADT Security Services does not offer a senior discount.
    No, ADT Security Services does not offer emergency services.
    No, ADT Security Services does not offer warranties.
    ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM