Paul B Lilly Roofing

Had used once prior, seemed pricey but professional. Had windstorm put several shingles in yard a year later from different part of roof. He came, climbed on roof, inspected and said he'd need to get some supplies and he'd be back in a week. Came back, made repairs in less than an hour and charged $450. Supplies required included nails, part of a bundle of shingles and cement. Having used him before I hadn't questioned him about the cost prior to repairs. Never again.

The new roof is fine, the problem is that they were supposed to remove the gutter helmet, but instead they just bent it up out of the way, laid the shingles and then bent it back in place. Of course, we didn't realize this was an issue until many months after the job was finished and the rains came. Essentially, they ruined the gutter helmet and now water flows right over the end of the gutter helmet onto the windows and straight down along the foundation of the house where it pools. We called Paul (Brent) multiple times to come and take a look at it. The first time he came out he said our gutters were dirty and that’s why the gutter helmet wasn’t working. He had one of his workers clean the gutters and then billed me $150.00. I refused to pay as I never authorized the work and they were supposed to clean the gutters when they laid the new roof. The second time he came out, he said he it looked like the gutter helmet placement needed to be adjusted. He said he would come by when it was raining so he could further assess the problem and then get someone to come and adjust the gutter helmet. Well that never happened and then he quit returning phone calls. I really hate that he did not follow through on this. We like to support small local businesses, but in this case it was a mistake. He was very responsive before he got paid, but once he was paid, the customer service basically stopped. We gave him plenty of opportunities, but it has now been 2 years and we have given up. We are replacing the gutter helmet, which is not cheap. I did want to let other know what happened to us. If he says he is going to remove gutters or gutter helmet, you better be sure to get that in writing and that his workers really do what is in your contract. Because, if they don't you will likely be facing the same issue that we are facing.

We were very pleased with the speed of quote because we were on a deadline. We were in process of negotiating a price for home we are buying and needed an idea about the roof because we knew it needed to be replaced. We have not replaced roof yet as we are still in closing process but will be calling them here soon once we get into house. Will write a new review after roof is replaced.

These guys told me someone would call back in less than 3 hours. No one called for 5 days. They only wanted to a whole roof or none at all. They told they would rather band aid the problem than fix it right so that it would cause more damage and I would be closer to needing a whole new roof sooner and then they could do the real work.

.I was very happy with their work because they did a good job and came right out to my home to do the repair.