Honest and Fair Appliance Repair, LLC

Our LG refrigerator stopped working last Thursday morning. Per the code on the fridge, it appeared to be the fan. We called Honest and they told us they could not come out until the following Tuesday. In the meantime, my husband expedited a fan from Amazon but did not have to install it because after cleaning the old fan, the refrigerator worked again. We kept the appointment with Honest for that Tuesday because we thought maybe they could take a look to make sure everything looked okay with it. The tech suggested replacing the old fan although it appeared to be working fine. He replaced the fan with one he brought and then left. A few hours later it stopped working and they were closed so we could not get in touch with them. In order to avoid a refrigerator and freezer of ruined food, my husband installed the fan we ordered from Amazon and the refrigerator worked again. We contacted Honest the next morning to let them know what happened and asked only that they reimburse us for the faulty fan they installed. We didn’t ask for the service call or labor dollars to be reimbursed. They said they could not do that but instead offered to come out again and take off the fan we installed (that was working just fine) and install their fan. Why would we do that and have to wait an unspecified amount of time for another tech to come out AND replace it with another fan that may or may not work when the tech leaves? We don’t consider this good customer service and will not use this company again. Someone that truly cares about the customer would apologize for the faulty fan, offer to replace it and if the customer says no, then reimburse them.

Technician showed up with wrong parts. Called the Company with Technician here so he could hear them state the parts that he should have brought, then the run around, false statements and lies began. I have added this company to the DO NOT USE EVER list. 2 weeks I've waited for a Technician to show up with the wrong parts. I called the manufacturer and told them what transpired and they are sending another company to repair my stove door under warranty.

They we sent out as a subcontractor for a GE warranty repair. They identified the problem, and said the part that was needed was on back order which was fine, however the tech left the valve leaking and it ended up flooding the kitchen damaging the floors as well as 3 inches of water in the basement. When the owner called to discuss the matter he started getting argumentative and essentially placed the blame all on me stating that i told the tech that it was ok to leave the valve leaking, which it was not leaking when he arrived . I would not recommend this company at all. They do not care about there customers

It didn - they refused to schedule service without having every line item on the unit. Despite having their technicians cross reference what could be wrong or incorrect information - they want their customers to do all the leg work, heck - if I’ve got to diagnose the issue, I mine as well fix it too... What am I supposed to be paying you for? They claim this is so they can have “all the parts” on the truck to fix your specific appliance - again, having no way of knowing if you’ve given them accurate information - so let me get this straight, you need all the information up front, so you can purchase parts, for a problem you have diagnosed yet…. Rrriiiiightttttt. 10 minutes later I had a service call scheduled next day from their competitor that didn’t need any of the details to a stool sample to get an appointment, just the type of appliance and relative issue. You know - where a tech comes and does the leg work and I pay them for it, the old fashioned way. If you like jumping through hoops, proceeders, and processes, your gonna love these guys! Also, you’re 3-4 weeks out for an appointment so hope you don’t need your appliance for awhile

Tech didn't have the ability to uninstall the dishwasher to repair it, because the countertop was moving. This was a known issue from when the dishwasher was installed by whoever Home Depot contracted to install it. Said they were going to come back. A week later, we called and they claimed to be waiting for GE to contact them. Another week after that, they canceled the service, claiming that there was unsanitary conditions, claiming to have pictures of dog urine. This was an absolute, 100% lie. After calling back, the owner admitted that they didn't take pictures, but maintained the excuse. The reality is likely that they don't want to risk breaking the countertop or plumbing because their techs don't have the ability to uninstall the dishwasher, but they refuse to admit it, and instead lie about unsanitary conditions which they admitted to lying about having pictures of. The company's name is apparently ironic.

Repairs fine. Transparency in final total cost nor what expected.

Had to remind tech of price quoted over the phone on price of ice maker before installation and still was charged more than quoted!

The Ice Maker is working.

Very professional and punctual. I was happy with with him and would hire again.

Called and they were able to come out and replace the part in order to repair it the same day. The man who took the call over the phone correctly diagnosed the problem.

They came out 1st time to attempt repair. It had to be replaced, but they didn't charge a service fee for 2nd trip... only cost of replacement part. Very honest and professional service. I would trust them to fix any appliance and will tell friends/family about their business.

We had another provider out the prior week that said the fridge wasn't cooling well and diagnosed a closed system leak, i.e. it was slowly leaking freon. He said it would cost $300 to diagnose the issue to be sure and recommended that we replace the $2000 fridge. I was cautious about this diagnosis since the freezer was plenty cold. We ended up calling Honest & Fair. He dialogued with us on the phone, looked at a picture we took of the cooling coils, and said the diagnosis did seem suspicious. He couldn't make it out for a week, but I was so impressed by his approach and knowledge that we decided to wait. When he came out, it took him 15 minutes to put gauges on the system and confirm it was not a closed system issue. He installed and uninstalled the ice maker and that ended up fixing the cooling problem. Apparently there is a fan in the icemaker that pulls cool air from the freezer into the fridge and the connection must have worked loose. The only concern I had was that it took a week to work us in. If we hadn't had another fridge, I'm not sure I could have waited that long. Overall, just really, really impressed.

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They had no solutions for repair and recommended new appliance.

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I called Honest and Fair Appliance from an add in yellow pages. Justin originally told me they couldn't come that same day to give estimate on leaking dishwasher. He then had a repair to finish early, called back, and was able to come to my home and do the repair. I was very impressed with the estimate, courtesy of the repair technician and Justin himself. They were able to fix the dishwasher and inform me of what to do to prevent same problem in future. He charged me exactly what was quoted and cleaned up nicely afterwards. I felt he was trustworthy and knowledgeable. I will tell my family and friends of their new business and call them with any home appliance needs.