It went great. The above tells the story. Doug was never condescending about our lack of computer skills. He educated us as we went along. We would recommend him without reservation.
Description of Work: We had two computers that were having an assortment of problems. After checking on Angie's List, I emailed Doug White with a list of what was not working with each of them. Both were having additional problems with internet connections. I explained that we can and do use our computers but are inept at diagnosing and training them to do what we want them to do. I told him that when the new hard drive was installed that replaced a crashed and ruined hard drive, I was not informed that there might be some salvageable data on my Norton service. Doug came to our home a total of 3 times in the course of a week and after much detective work determined all of our problems, retrieved some of my data (not everything, but some valuable bits) from Norton and got everything running smoothly again. He led us through the steps he was taking and tried to teach us how to survive with the machines that are generally smarter than we are.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vidal C.
02/2012
5.0
computer repair
+ -1 more
After a hard drive failure I took my PC to a shop that had perfomed good service for me in the past. After keeping my PC for a month, they replaced my hard drive and transfered about 5% of my data to the new drive. I then took my defective hard drive to Doug, where he transfered ALL my data to an external hard drive in a single day.
Description of Work: I need data recovered and transfered from a defective hard drive to an external hard drive I provided.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$81
Kathy Z.
10/2011
5.0
computer repair
+ -1 more
Everything was always explained and if needed, demonstrated.
Description of Work: They fixed my computer when it was running slow, installed security/firewalls, installed printers, created back up files, and taught me how to use some programs. They charge an hourly rate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
J. W.
10/2011
5.0
computer repair
+ -1 more
Everything went well. He was very prompt in answering my call. He did an initial assessment, and gave me a ballpark estimate of what the cost might be. He took my computer for the weekend and returned it Monday morning. He did some additional work for free because he wasn't able to return it when he initially said he would. He was very easy to work with. He was very personable, and he was very clear in his assessment. He is now my computer guy!
Description of Work: He replaced the hard drive in my computer. He also did some additional work on a jammed printer I had at no additional cost. He hooked up my new external hard drive, and installed the Operating System for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Patrick O.
10/2011
5.0
computer repair
+ -1 more
The work has been excellent. I would definitely use them again.
Description of Work: They have done computer services/repair work for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LISA S.
10/2011
5.0
computer repair
+ -1 more
Doug White is a pleasure to work with, always helpful, prompt and very reasonable in his charges. We have used him for several years.
Description of Work: Home computer set-up. repair, education and also set-up at my husband's office
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ANNE R.
10/2011
5.0
computer repair
+ -1 more
Doug is honest and very easy to work with. He is very accommodating of the customer's schedule. We will use his services again.
Description of Work: Our computer had a virus and Doug was able to repair it and update a few other helpful items on the computer. He did work for us on two separate occasions
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$144
NANCY F.
10/2011
5.0
computer repair
+ -1 more
He came almost immediately by slightly adjusting his schediule
Description of Work: My computer had a virus or infection and Doug fixed it!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
10/2011
5.0
computer repair
+ -1 more
He was quick to respond, and did an excellent job.
Description of Work: He fixed some things on my computer. I have used him multiple times.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
10/2011
5.0
computer repair
+ -1 more
We have always had a good experience with this company and we only have positive things to say. Our issues have always been solved and we have been pleased with their service.
Description of Work: They have done computer repair work for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TOD A.
10/2011
5.0
computer repair
+ -1 more
The work has been wonderful. He's a fine, capable, young man. I have nothing negative to say about him. His presence makes you feel very comfortable with him in your home. He's excellent at what he does.
Description of Work: He has done computer repair work for me. He purchsed two mega bites for me and came back on a second visit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$147
PATRICIA AND MARGARET W.
10/2011
5.0
computer repair
+ -1 more
They are awesome. He was very timely, professional, and helpful. He doesn't treat non-computer people like they are idiots.
Description of Work: We have used them twice for computer repair services.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
10/2011
5.0
computer repair
+ -1 more
The work has turned out well. They do a very nice job. We have been using them for a couple years.
Description of Work: They have done computer repair work for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen T M.
10/2011
5.0
computer repair
+ -1 more
He's excellent. I have used him for a number of years. He's always on time, has a big smile, and knows his ways around the computer. He's as honest as the day is long. He's just great to be around and he's a nice guy. He comes within about a moment's notice. I would recommend him.
Description of Work: I have used him multiple times for computer services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beth C.
10/2011
5.0
computer repair
+ -1 more
They are great and do amazing work. They are very prompt and professional. They are always on time and will call if they aren't on time. They are great to work with.
Description of Work: They have done computer repair work for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
NANCI R F.
10/2011
5.0
computer repair
+ -1 more
The work has been very good. Doug is very professional, pleasant, easy to have around, and very prompt. It's been awhile since we have had to use him but we have been very pleased with his work.
Description of Work: We have used for him computer repair services.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RANDALL & DIANE R.
10/2011
5.0
computer repair
+ -1 more
It's been a wonderful experience working with Doug. If he can't do it at your house, he will take the computer with him and fix the problem himself. If he has to wipe everything out, he will reinstall all of the programs back on it. He's prompt and he's a very pleasant person to work with. He's friendly and personable to have around; he's very good at what he does. He's very accommodating as far as getting to you as quick as possible and working with your schedule.
Description of Work: We have used him many times for computer services over the years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MICHAEL AND SUSAN S.
10/2011
5.0
computer repair
+ -1 more
unknown
Description of Work: He has performed computer repair services for us. He’s taken my computer a couple times and cleaned it out and also helped with problems along the way. He has also set up new computer for my husband. The work has been excellent. We have used Doug for a couple years and we have been very happy with him. We think the world of Doug. He’s very honest and hard working.
Rating Category
Rating out of 5
Yes, I recommend this pro
Shelly B.
10/2011
5.0
computer repair
+ -1 more
The service was very fast. Mr. Doug goes above and beyond with his service. He was very helpful and patient with all my questions.
Description of Work: Mr. Doug, from White Computer Solutions, came over to my place to diagnose the problem with my old computer and then came back to transfer the data and set up my new computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Margaret M.
10/2011
5.0
computer repair
+ -1 more
Doug White, was on time, knowledgeable, and fairly priced.
Description of Work: Computer problem assessed and fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Christy H.
09/2011
5.0
computer repair
+ -1 more
Doug is always on time, friendly and knowledgable. He often recommends new technology of options to safeguard computer - doesn't cost extra!
Description of Work: Performed services on my wireless network, installed email address, installed new printer, checked all settings & preferences for upgrades.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
JANICE C.
01/2011
5.0
computer repair
+ -1 more
My laptop crashed while I was in the process of scanning some old pictures for my Mother's Memorial. Panic time! Worked with Doug White at another company and knew how brilliant he was with computers and knew he had a side business then. Was thrilled when I went on Angie's List and found him here. Called him immediately. He revived my laptop, saved my precious pictures, upgraded me from Vista to Windows 7 (upgrade came with laptop, just hadn't been brave enough to do it myself), took one of my other laptops and made it print something besides the gobbledy-g*** it had been spewing, and then I gave him my desktop to check out too! I think he's great and would definitely call him again. In fact, my laptop is now making these clicking noises.....bad hard drive? Doug?????
Description of Work: Saved one laptop after a crash & upgraded my OS; took another laptop & fixed it so it would print properly & helped me connect it back to the internet after a Comcast to Uverse switch; did a performance check on my desktop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
NORMA B.
01/2009
5.0
computer repair
+ -1 more
He does a great job. He even brought out a laptop for me to use while mine was being repaired. I have been very happy.
Description of Work: He has come out at least 5 times to fix my computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
NANCY F.
08/2006
5.0
computer repair
+ -1 more
Doug is very knowledgeable and polite. Very nice man. On time for appointments and professional in his behavior. Reasonably priced. Resourceful in approaching technical challenges. Very fair.
Description of Work: My third experience with this service. He helped me determine it was time to purchase a new computer in order to meet my needs and decide on appropriate features. He installed it, which entailed transferring contents of old computer to new one and troubleshooting a few glitches. He explained in language I could understand (a first!) some helpful procedures. Bonus: he took my old computer and made adaptations, so it can be used by a friend whose computer had ceased to function.
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Service Categories
Computer Repair
FAQ
White Computer Solutions is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
White Computer Solutions accepts the following forms of payment: Check
Yes, White Computer Solutions offers free project estimates.
No, White Computer Solutions does not offer eco-friendly accreditations.
No, White Computer Solutions does not offer a senior discount.
No, White Computer Solutions does not offer emergency services.
Yes, White Computer Solutions offers warranties.
White Computer Solutions offers the following services: Computer support and repair, virus protection & installations.