The WAIRE Group

|The work went very smoothly, on time and on budget. The recommendations on fixtures and colors made for excellent decor. The ability to incorporate a bedroom for guests and an office give us year round use of the space. They soundproofed the room which makes the space great for guests to relax and for conducting business and business conference calls.

When we contacted Charlie Watson of the Waire Group to discuss installing a backyard patio, he was very proactive in making a plan and giving us an estimate on our project. We decided to proceed with a two-tiered concrete patio with acid-stain finish. The surface texture was to have large circular fan brush strokes. We researched online and provided Charlie with a picture of a patio color that we liked. We were put in contact with the company that he subcontracted the job to. We thought this was strange and ended up meeting with the subcontractor with and without the presence of Charlie as we prepared to get the job underway. The concrete was poured in May 2012. We had to wait for a month for the concrete to cure before the stain was applied. We were happy with the result and paid our balance in full. Fast forward to January 2013. After a big snow, I looked out the window to the patio so see that the "stain" had chipped off in large chunks all over the entirety of the patio's surface. I took photos and sent Charlie a text message with images attached. He was shocked that this happened and said as soon as the weather premitted he would send out his subcontractor to fix the issue. I contacted Charlie many times throughout the spring and was put off multiple times. I was then, again, redirected to communicate with his subcontractor. The subcontractor told me that he informed Charlie that the finish we requested was not a good choice for the weather conditions in Indiana. Charlie failed to mention this to us. After reviewing the contract that we had with Charlie, and then the subcontractor providing the contract that he had with Charlie, we realized that Charlie had different surface finishes in each contract. What he discussed and agreed to with us was different than what he agreed to with the subcontractor. The subcontractor came out and did a quick fix of spraying some stain over the chipped areas to try to improve the appearance for a birthday party we had scheduled. I ended up in a situation of hearing from Charlie that the subcontractor was lying and didn't preform satisfactory work. Meanwhile, since I was constantly having to communicate directly with the subcontractor he was informing me that Charlie failed on his part to properly understand the project and accurately relay critical information to us in an attempt to keep us happy. Eventually the subcontractor wanted to wash his hands of the situation and cut us a check for what it would cost to refinish the patio surface. Charlie then hired another subcontractor to come to refinish the patio surface. We then gave him the sum of money that we were given by the original subcontractor to give to new subcontractor to refinish surface. Charlie put us off all summer, promising us dates that th job would be completed and then making excused for not following through. His subcontractor, who, once again we had to meet with, came to do job in NOVEMBER 2013. This included sanding off the circular fan brush stroke surface texture that was included in our contract. A new stain was applied and sealed. We were relatively satisfied with the job considering we were giving up the texture we wanted and how long this fiasco had been drawn out. Fast-forward to December 2013 (one month later). The stain is peeling off again. We send Charlie images. He comes to look at it. Says we will fix it in the spring. I never hear from him. I have to contact him multiples times. Finally he sends the subcontractor out to reseal the patio. He did not restain as was discussed and required to fix the problem. He slopped on 2 coats of sealer back to back. When I arrived home the patio was covered in bubbles. Large bubbles created from the sealer he put on. The following day(that I was told we could walk of it) I went to patio and Large bubbles had dried in place all over the patio surface. The sealer crunched under my feet. It crumbled and started peeling immediately! I text Charlie with photos. He says he's going to send his subcontractor over to look at it and fix it. He just sloppily applied another coat of sealer over chipping sealer that was applied over chipping stain. The patio now looks worse than ever. Charlie now refuses to answer or return our calls or respond to our text messages. This has been going on for 2 1/2 years! I am livid with the way he has handled all of this. It has caused much upset and stress and we have moved our pation furniture on and off the patio on too many occasions to count. THe only way to fix the stain and sealer issue is to further sand the surface of the patio and start over. We have told Charlie we are no longer interested in his "fixing" our patio. We would like a refund of the money paid for a job that was never completed. At this point we are so frustrated with the situation and his complete lack of professionalism that I want nothing to do with him coming again to my property. I want my money back. I want to hire a real professional who knows his own trade to complete a job that is promised. I don't want to be in contact with his subcontractors. I did not hire them! I hired Charlie Watson of the WAIRE Group to do this job. HUGE mistake that I regret everyday that I go outside and look at that patio.

Charlie was very responsive.

Charlie was so kind and helpful. I learned that my first defense was to simply tighten my gutters; however, in the future I would eventually need to get my basement waterproofed. Now that's a company who cares! I proudly recommend Charlie and Angie Watson with The Waire Group if you are searching for upgrades to your kitchen, bath, interior or exterior of your home. Not only will you get excellent, personal service, you will get an education. Go with a company that has your best interests at heart.

Overall, everything went very well. They were very personable, helpful, and professional. They were eager to make us happy, and would redo any work that we asked. Also, they really worked with our budget.