The Glass Guru (North)

Glass Guru was prompt with correspondence and appointments and they were very professional. My only complaint is that after the job was completed, there was silicone that had oozed on different areas of the glass from the installation. Otherwise, I was very satisfied with the work.

The workers were exactly on time. Window installation was perfect. Workers were prepared, installation was quickly done.

Very well. Our installers were in and out quickly and did a fantastic job.

Overall, I am satisfied with the completion of the job and the price. However, I did experience a lack of professionalism when dealing with this business. The estimator was very friendly and professional. The installers were also very friendly and did a nice job on the install and glass cleanup - however, they tracked dirty wet shoes through my house (across my hardwood floors) and didn't put on booties until after they had already been back and forth several times. I found this to be rather unprofessional, and after they left I had to sweep and mop up after them. When I asked about an Angie's List discount, I was initially told there was a 10% discount on services. However, the discount was not applied on my final invoice. I was told I needed to print off the coupon from Angie's List, however there was no coupon available through the site. I was then told I needed to leave a review before I would receive the discount. I've never heard of anyone demanding a review in exchange for a discount through Angie's List - this seemed unprofessional to me. So here I am leaving a review that is probably less favorable than it would have been otherwise, because of the difficulty in obtaining the promised discount.

Contacted me right away on Angie's list. They sent a salesman to take measurements and give me a quote the day I contacted them. Told me it could be 2-4 weeks. Very expensive mistake I made. Have windows that open up to clean. When you open then they stick so you have to push the tabs in to like clean them and push...this makes them get out of the window groove. It wasnt in the window groove when I closed it and fell and shattered one pane. Thank God there is 2 or I would be not happy. They told me when I called it would take a week. It took 2 or 3 weeks. Thank god it was a 2 pane glass and it was summer time. The one things I was not fond of was they guys came early. I work from home. I am on the phone and someone keeps beating at my door. Its not even 2 oclock yet. I answer the door they say they are with Glass Guru and I state your do here at 3 oclock and I am still working. They said they called (they did they did not leave a voicemail) .. It was a Friday and I am sure they wanted to be done with their day but I was working and they was not assigned to be here until 3. I would have liked a call ahead of time and a voicemail to see if I was open to them coming early.

Very smooth. Difficult job due to size and age of the home. Many tight spaces to reach and insulate. The work was approached with a positive and professional attitude.

Very well The Glass Guru always does a great job! Wv

The guys did a really good job. had old glass out and new glass in no time. Something your competitors told me would take at least and hour and require two sets of scaffolding. one on inside and one on outside. the only negative was, because the window was in the entryway and up high, the guys did not clean the window very good at all once installed. Something your competitors made sure they accomplished. It is really smudged up so I will have to get an extension ladder to clean. when I told them about the smudges I saw at the time, they cleaned spots on the window...but not the entire window. not a deal breaker as I will use your company again. just a suggestion as it completes the job!

Beth in sales was very helpful from the beginning of the project to the end. Mike came out and measured our windows. He was very pleasant to work with also. Our windows arrived and were installed in no time. I would highly recommend The Glass Guru!

Called them out to get an estimate on a Thursday after hours and they originally said they could be there Tuesday. After checking the weather and seeing the temps were supposed to be negative I called back to see if we could possibly schedule anything sooner. They were able to squeeze someone in SAME DAY! They then ordered the window and by Tuesday they had it in. There was a small mix up with the window, but they were super efficient and still got it in that day. I would absolutely use them again because of price ($200 less than the other estimate I got from another company) and their willingness to help get this window replaced. Absolutely recommend and will use them again if our dog breaks anymore windows!

This entire experience was AMAZING! And I don’t say that lightly. From my first phone call to Shelby explaining my problem through getting the quote, and the guys cleaning up and leaving my home!! Truly the best service call I have EVER had! Thank you I

Everything went as planned . Everyone was great and maid sure I was pleased with the job. I highly recommend this company and will be glad to do business with them again.

My only complaint would be I wasn’t kept in the loop for delivery of door. I made all calls to them to check on door. Told 6-8 weeks, it was 9 weeks. Price was similar to big box but could not get full glass door. Double door flaps instead of single. Good restriction of cold air flow.

The workers were on time, wore booties in house, polite, knowledgeable, job was done in 30 minutes, and left house clean. We would hire them again and recommend to friends and neighbors.

Excellent work, even had one pane broken during installation, replaced with a new one shortly thereafter and charge until the work was completed, professional all the way.

The workers showed up on time. They went through the house and put down drop cloths through-out the house to catch debris and dirt. They worked on the windows and cleaned up all trash as completed. The workmanship was very good.

Excellent. They take pride in their work and craftsmanship. Tried the other window repair company and was disappointed. Would use them again without hesitation.

Great service! I felt the price was reasonable.

I was impressed with how quickly they were able to get us on the schedule for an estimate. The guy that came out to the house (I'm forgetting his name) was extremely friendly and knowledgeable. He recommended a couple of different styles of windows to us to match the character or our historic home, and gave us a full rundown of the process they would go through to replace them. The quote was competitive considering the quality of the work this company does. I have visited their workshop and they are true craftsmen. Unfortunately, we had some more urgent issues come up that we have to address before having our windows replaced but when we get to that phase of home improvement, Glass Guru is the company we will hire.

Got a quick response, but hired another vendor.

Took a little longer than we had expected for glass to be ordered/prepared, but otherwise the entire process was excellent. Sales estimator, office staff, and installers - very professional, arrived and or called when they said they would, and did a great job. Windows look great! Will certainly use them again.

All four technicians were great. They were a friendly, knowledgeable and hardworking group. They cleaned up well after the job and they even helped my husband and me put back up heavy window blinds...much appreciated! We would highly recommend Glass Guru!

Very well! The workmen were efficient and courteous and I was very pleased with the finished product. Believe the cost was very reasonable considering the work performed. I will definitely refer them to friends/family!

The quoting process went well with (3) potential resources and selection of Glass Guru to provide desired remedies. We had contracted Glass Guru previously with cost-competitive and fine workmanship results. The initial work commenced as quoted with good results, other than (1) set of windows that were oversized requiring refabrication. The return completion visit was not timely. An inquiry phone call to Glass Guru revealed that the windows were fabricated, but the completion work plans were not executed. Subsequent to the inquiry, Glass Guru performed timely replacement, although the caulking job is less than desirable.

Materials had to be ordered but they came in sooner than what was expected. Every person that I had contact with associated with The Glass Guru (North) was very professional, personable and polite. They cleaned up after themselves and didn't mind my twenty questions. I will use them in the future if the need arises.