Roto-Rooter Plumbing & Water Cleanup

We were very disappointed in the level of customer service provided. We contacted Roto Rooter that morning and needed to have the repair done that day. What Roto Rooter did provide was poor customer service through the scheduling of their technicians. Because of Rotos lack of communication, we were forced to wait a day for the repair and lost the use of one of our utilities.

I was amazed at how fast they did their work. I called them and they were here in 1 hr.

5 days after our 6-month warranty was up we had another back-up in our main drain. We called to request service. Before the tech came, a manager called to say that my warr. was up (surprise!) and they needed to give me an estimate for digging up our main line instead of cleaning it out. I explained (again) that the main line had been replaced 6 years ago & that we needed help and advice about how to keep it clean and that I don't mind yearly maint.-I just didn't want to snake it every 6 mnths. He said that didn't make sense. He was supposed to be here at 9am, & the tech called me at 10:35 to tell me he left his wallet at home & would not be here for at least 45 min. He asked me about our problem and told me that he wouldn't be able to help us by cleaning it out & recommending chemicals. He said that he couldn't help us unless we agreed to let him put a camera through the line and give us an estimate on digging up the line. I said I guess that I should call someone else and he said YES.

They always send someone different who knows what theyre doing and gets the job done right the first time without any hassles. They get the job done quickly and we will continue using them in the future!

We were not at all happy with the service technician or the estimate he provided. My husband was actually the person who met with the tech in our home. He called me at work and explained the gentleman smelled of alcohol and the estimate that he'd given didn't seem right considering the entire insides of the tank had been replaced less than a year before on both toilets. The leaking was coming from a loose bolt underneath the tank on one toilet and the coiling that connected the water supply to the tank on the other toilet. Of course the estimate was rejected and less than an hour later another company provided an estimate and completed all three requests in 2.5 hours total (he had to come back to adjust something on a later date) for a total cost of $317.92. Needless to say, our rating is extremely low.

Came back out with a camera and took video of my sewer line and found that a large portion had collapsed. They came back out and dug out the line and replaced the collapsed section.

The plumber was on time and looked the job over. I felt that he was unreasonable and pricey. I found other plumbers more reasonable and more willing to make a minor repair without rebuilding the whole urinal for much less cost.

They were out on time and did a great job cleaning out the drains. I will definitely have them back for that. They also gave an estimate for sewer drain installation to be done and I felt it was a bit high.

I called Roto Rooter at 4:30pm on a Friday figuring they would not be able to come out that day. Not only did they come that day but they were at my house within 1.5 hours. While, 175.00 was a lot for 15 minutes of work, I doubt anyone else would have come that fast or charged less. They were very professional as well.

THE GUYS THAT CAME OUT TO THE HOUSE WERE VERY POLITE, AND DID A GOOD JOB.

I WAS OUT THERE AT 8:00 P.M. TRYING TO HELP THE KID OUT. HE DIDN'T HAVE THE RIGHT TOOL TO CUT THE CLAY PIPE WITH.

I WOULD RATE THE EXPERIENCE AS EXCELLENT.

VERY QUICK SERVICE. NO HIDDEN FEES. ALL QUESTIONS I HAD WERE ANSWERED ON THE PHONE. ESTIMATE TO HAVE SOMEONE (RYAN W.) COME OUT AND DROP A CAMERA DOWN THE LINE TO SEE IF I WAS HAVING A ROOT PROBLEM OR IF THE LINE WAS COLLAPSED. RYAN THEN SAW THAT A HUGE ROOT INVADED MY LINE AND THE LINE WAS COLLAPSED AROUND IT. THEY GAVE ME AN ESTIMATE OF $4100 TO REPLACE THE LINE FROM THE CLEAN OUT VALVE TO THE SIDEWALK. THE PRICE WAS RIGHT FOR THE CAMERA, BUT WRONG FOR THE REPLACEMENT.

THEY RESPOND VERY QUICKLY AND CAN DO ALL KINDS OF PLUMBING WORK. THEY HAVE RESPONDED THE SAME DAY TO ALL OF MY PLUMBING ISSUES. THE TECHNICIANS ARE VERY KNOWLEDGEABLE AND FRIENDLY.

ROTO-ROOTER HAS HIGHER LABOR PRICES THAN MOST, BUT I HAVE FOUND THEM TO BE VERY RELIABLE AND RESPONSE TIME IS EXCELLENT MAKING THEM WORTH THE EXTRA MONEY. JOB QUALITY AND TECH PERFORMANCE ALSO VERY GOOD. THEY CLEANUP AFTER THEMSELVES, POLITE & RESPECTFUL OF PROPERTY & THEY HAVE A COUPON ON THEIR WEBSITE FOR XTRA SAVINGS. THE FIRST JOB WAS MINOR PROBLEM & THEY RESPONDED WITHIN A FEW HOURS. THE 2ND JOB WAS A DISASTER W/WATER LEAKING ON FLOOR. THEY WERE AT THE HOUSE WITHIN 45 MINS & JOB COMPLETED WITHIN AN HOUR. THEY ARE WORTH THE EXTRA $$, ILL USE THEM AGAIN.

IT FELT AS IF THEY WOULD PULL FIGURES OUT OF THE AIR. THEY CALLED ME AND EXPLAINED IT WOULD BE $4600 FOR THE JOB. WHEN ASKED IF THAT INCLUDED THE INITIAL $2700, THEY SAID THAT WAS IN ADDITION. I ASKED FOR AN ITEMIZED ESTIMATE, AS THEY WERE CHARGING ME $2700 FOR A 4 X 6 X 4 HOLE AND 3 HOURS OF LABOR FOR 2 GUYS. I FELT THIS WAS EXCESSIVE. WHEN ASKED FOR THE DETAILED ESTIMATE, I WAS TOLD THAT THEY ACCIDENTALLY CHARGED ME TWICE FOR MATERIALS AND IT WOULD BE $1000 LESS. EVERY TIME I ASKED FOR THE BOTTOM LINE, I GOT A DIFFERENT AMOUNT. THEY SENT A SUPERVISOR OUT AND HE DEMANDED I PAY THE $2700 FOR THE LITTLE WORK PERFORMED. I REFUSED, AS 2 OTHER COMPANIES GAVE ME LESS ESTIMATES FOR THE SAME WORK. AT THIS TIME THEY THREATENED TO SUE ME. I TOLD THEM TO GO AHEAD, AS I BELIEVE THEY ARE OVERCHARGING THEIR JOBS. THEY WERE NOT ALLOWED TO FINISH THE JOB. I WAS LATER TOLD BY OTHER PLUMBERS THAT ROTO ROOTER TECHS ARE ON COMISION. I HAD THE $7200 ESTIMATE THEY QUOTED FOR THE WORK, DONE FOR $2200.

PROMPT. DID JOB SAME DAY. 2 GUYS CAME TO DO VERY SATISFACTORY JOB.

THE FIRST DAY THEY SAID THEY WOULD BE AT THE HOUSE BETWEEN 8-10 A.M. I STAYED HOME FROM WORK & THEY NEVER SHOWED! I FINALLY CALLED AT 10 A.M., & THEY SAID THEY WOULD HAVE TO COME LATER IN THE DAY. I ASKED IF IT COULD BE AFTER 5 P.M. & THEY SAID FINE. AT 7 P.M. THAT NIGHT THEY CALLED & SAID IT WOULD BE LATER THAT NIGHT - MAYBE 1 HOUR. AT 9 P.M. THEY CALLED & SAID 10 P.M. I SAID FORGET IT, CAN YOU COME FIRST THING IN THE MORNING? I WAS SUPPOSED TO BE THE FIRST APPOINTMENT AT 8 A.M. & THEY NEVER SHOWED. AT 9 A.M. I CALLED & WAS TOLD "I DO SEE YOU AS THE FIRST APPOINTMENT, BUT IM NOT SURE WHY NO ONE CAME." THEY ASKED IF I COULD WAIT ANOTHER HOUR, OR SO, & THEY WOULD HAVE SOMEONE HERE AS SOON AS POSSIBLE. I SAID, "NO," & TOLD THEM THEIR SERVICE IS NOT WORTH IT, SINCE THEY CANT KEEP APPOINTMENTS.

TWO HOURS LATE, BECAUSE OVERBOOKED.

COMPANY REPRESENTATIVES WERE VERY HELPFUL, POLITE AND PUNCTUAL.

WHEN WE CALLED TO STRAIGHTEN OUT THE MESS, WE GOT THE RUN AROUND AND FINALLY A WOMAN HUNG UP ON US. VERY UNPROFESSIONAL. HORRIBLE EXPERIENCE, WE TALKED TO SEVERAL PEOPLE WHO COULD NOT SEEM TO UNDERSTAND THAT WE ONLY WANTED THE ESTIMATE!!! THEY ALSO COULD NOT EVEN GET OUR ADDRESS CORRECT IN THE 4 TIMES WE CALLED. WE DO NOT RECOMMEND. *FOOTNOTE-EVEN AS I WRITE THIS REPORT ROTO-ROOTER CALLS AND SAYS THAT THEY ARE ON THEIR WAY! WHAT? DIDN'T WE ALREADY CANCEL 4 TIMES?!?!

THEY CLAIMED THEY HAD TWO SENIOR TECHS OUT, BUT THEY ONLY SENT US ONE TECHNICIAN THAT HE WAS NOT A SENIOR TECH. WE HAVE BEEN FIGHTING WITH THEIR INSURANCE COMPANY TO COVER THAT $11,000 WORTH OF DAMAGE SINCE NOVEMBER OF 2004. IN ADDITION, ROTO ROOTER DID REPAIR OUR SEWER LINE BUT BROKE OUR WATER LINE. OUR NEXT MONTH OUR WATER BILL TRIPLED. WE CALLED THEM BACK TO ASK THEM IF THEY BROKE THE WATER LINE, AND THEY SAID, "OH, YEAH WE DID BREAK THAT. WELL BE OUT TO FIX THAT BECAUSE ITS STILL UNDER WARRANTY." YOU THINK THEY WOULD HAVE TOLD US THAT THE DAY THEY BROKE IT!

THE PRICE WAS HIGH FOR THE INEXPERIENCE OF THE TECHNICIAN.

WAS RUNNING LATE BUT CAME AND SPENT A LONG WHILE WORKING ON THE PROBLEM. WAS INFORMATIVE AND PROFESSIONAL.

ON 2/21 I HAD TO CALL ROTO ROOTER TO COME BACK OUT BECAUSE THE SEWER WAS STILL BACKED UP. ROTO ROOTER SENT OUT 2 REPAIRMEN TO FIX THE PROBLEM. UPON THEIR INSPECTION THEY FOUND THAT THE NEW SEWER LINE INSTALLED BY ROTO ROOTER WAS NOT EVEN CONNECTED TO THE EXISTING SEWER LINE. AT THAT TIME WE ASKED HOW MANY FEET OF SEWER LINE WAS REPLACED AND WERE TOLD ABOUT 15 FEET INSTEAD OF THE 25 FEET WE WERE CHARGED FOR. ROTO ROOTER PUT THE SEWER CLEANOUT IN THE MIDDLE OF THE YARD. I CALLED TIFFANY JUNKEN ON 2/24/2005 TO EXPRESS MY CONCERNS, SHE SAID SHE WOULD TALK TO A MANAGER AND GET BACK TO ME. ON 2/28/2005 I HAD NOT HEARD BACK FROM ANYONE FROM ROTO ROOTER, SO I CALLED BACK AND GOT TIFFANYS' VOICE MAIL AND LEFT A MESSAGE TO RETURN MY CALL. AS OF 3/4/2005 I HAVE NOT RECEIVED A CALL BACK FROM ANYBODY AT ROTO ROOTER.