REYNOLDS FARM EQUIPMENT INC

unknown

unknown

Perfect John Deere Dealer

We met with salesman Alan Clay at Reynolds Farm Equipment and he was very helpful in explaining the advantages of the different potential lawn tractors. I feel that we were able to make the right choice for our situation.

Reynolds did a great job tuning up our self-propelled push mower. They changed the oil, fixed the shift mechanism, and thoroughly cleaned and polished the exterior. The only criticism I have is that it took them three weeks to perform the work.

Came to our house and repaired the self propelled cable to our push mower and did yearly maintenance on our riding mower. Very knowledgeable and friendly! Was nice to have someone come to our home instead of having to try to get the mowers into the shop somehow.

REYNOLDS FARM EQUIPMENT WAS TERRIFIC TO DEAL WITH. WE LOOKED AT THEIR DIFFERENT PRODUCTS AS FAR AS RIDING LAWN EQUIPMENT GOES. WE WERE LOOKING FOR NEW EQUIPMENT AFTER MOVING INTO A NEW HOUSE WITH A MUCH LARGER YARD THAN WE'D HAD. THEY WERE GREAT AT ADVISING US AND HELPING US WITH THE BELLS AND WHISTLES AVAILABLE. WE WERE HAPPY WITH THEIR DELIVERY SERVICE AS WELL. WE LOVE OUR NEW MOWER.

SCHEDULING WAS QUICK AND EASY. TECHNICIAN ARRIVED ON TIME. WORK PERFORMED AS ORDERD. HOWEVER WHEN INVOICE ARRIVED VIA MAIL, ADDITIONAL CHARGES FOR A NEW BATTERY WERE LISTED. TRACTOR STARTED FINE AND TECHNICIAN NEVER SAID BATTERY WAS REPLACED. UPON INSPECTION IT DID NOT APPEAR A NEW BATTERY WAS INSTALLED. I CALLED THE SERVICE DEPT MGR AND WAS NOT TREATED AS A VALUED CUSTOMER. (I PURCHASED THE DEERE FROM REYNOLDS.) I WAS TOLD THEY WOULD LOOK INTO THE MATTER AND CALL ME. SEVERAL DAYS LATER I CALLED AGAIN FOR STATUS, THE SERVICE MANAGER WAS TOO BUSY TO SPEAK WITH ME. I CALLED A THIRD TIME AND WAS TOLD AN ADJUSTED INVOICE WOULD BE SENT, WHICH I DID RECEIVE. THIS WAS THE SECOND TIME I USED REYNOLDS FOR SERVICE AND HAVE HAD ISSUES. IN 2004 I HAD REYNOLDS PICK UP MY RIDNG MOWER FOR ROUTINE SERVICE. I RECEIVED THE MOWER BACK WITH ALL THE GAS MISSING (THE TANK WAS FULL WHEN PICKED UP), AND IN FILTHY CONDITION. I COMPLAINED AND WAS TOLD MOWER WAS LEFT OUTSIDE IN THE RAIN. REYNOLDS DID R

unknown

GREAT EXPERIENCE. QUITE PROMPT IN DOING THE WORK AND RETURNING THE MOWER. ALL AROUND POSITIVE EXPERIENCE.

THEY ARE DEPENDABLE AND PROFESSIONAL. THEY PICK UP WHEN THEY SAY THEY ARE GOING TO PICK UP. THEY ARE TIMELY. I FEEL THEIR PRICING IS COMPETITIVE.

I TOOK IN A VERY EXPENSIVE WEED EATER ($250) THAT I HAD RECENTLY PURCHASED, IT WOULD NO LONGER START. AFTER WAITING TWO WEEKS FOR A CALL, I FINALLY CALLED, AND WAS TOLD BY A VERY RUDE PERSON ON THE PHONE THAT THEY WOULD CALL WHEN THEY KNEW MORE. WAITED ANOTHER WEEK, CALLED AGAIN, TALKED TO THE TECHNICIAN, WHO TOLD ME HE WAS WORKING ON IT AND IT WOULD BE DONE IN ONE WEEK. FIVE WEEKS LATER - AFTER NUMEROUS CALLS AND MUCH RUDENESS, I FINALLY WENT AND GOT MY WEED EATER BACK SINCE IT WAS APPARENT THEY WOULD NEVER FIX IT. STILL HAD TO PAY $40 THOUGH BECAUSE THE TECH HAD SPENT TIME 'FIGURING OUT WHAT WAS WRONG'. I COMPLAINED, NO RESPONSE. MISERABLE EXPERIENCE.

CALLED AND ARRANGED APPOINTMENTED TWICE. NO ONE EVER CAME. NEVER CALLED TO RESCHEDULE. WHEN I CALLED THEM, THEY LIED. THEY PROMISED A RETURN VISIT, NEVER CAME NEVER CALLED. ARGUED WITH SERVICE REP. LIED AGAIN. TERRIBLE SERVICE THEY LIED, THEY FAILED TO SHOW UP, THEY FAILED TO CALL THEY FAILED TO RESCHEULE. I WOULD NEVER RECOMMEND.

THEY REFUSED TO ACCEPT RESPONSIBILITY FOR A PROBLEM THAT OCCURRED WHILE THE LAWN TRACTOR WAS AT THEIR SHOP. EVEN WORSE, THEY DIAGNOSED IT AS 3 DIFFERENT PROBLEMS ON 3 SEPARATE OCCASIONS, AND THEIR ESTIMATES TO FIX THE MOWER RANGED FROM $100 TO $800. WHEN I PUSHED THE IDEA THAT THEY SHOULD FIX THE PROBLEM BECAUSE IT DEVELOPED WHILE THEY WERE WORKING ON THE MOWER, THEY CLAIMED THAT ACTUALLY NOTHING WAS WRONG WITH IT. AT BEST, THEY ARE INCOMPETENT DIAGNOSTICIANS.

WE TOOK OUR LAWN TRACTOR IN FOR BRAKE REPAIR AND IT CAME BACK MAKING A TERRIBLE NOISE. IT WORKED FINE PRIOR TO THEIR HAVING IT. THE REPAIR PERSON REFUSED TO CONSIDER PROBLEM, I TALKED TO MANAGER AND I HAD TO BRING THE TRACTOR BACK TO THEM, AND THEY STILL REFUSED TO FIX IT. PLUS, THEY GAVE ME 3 DIFFERENT QUOTES AND EXPLANATIONS OF THE PROBLEM.

I PROBABLY COULD HAVE SPENT A HALF-A-DAY TRYING TO FIX IT MYSELF. THEY COME OUT AND DO THE REPAIRS AND THEN SEND YOU THE BILL LATER. THEY ALSO SELL PARTS AND SUPPLIES IN THEIR STORE. I GIVE THEM MY HIGHEST RECOMMENDATION.

THE PRICE PAID INCLUDES PICK-UP AND DELIVERY, A NEW BATTERY, AND FIXING A WIRING PROBLEM. UPON DELIVERY, THE DRIVER SHOWED ME HOW TO MAKE SOME ADJUSTMENTS. TWO DAYS LATER, I RECEIVED A (USED) MANUAL IN THE MAIL. (I HAD BOUGHT THE TRACTOR USED, WITHOUT A MANUAL.)

unknown

THE FIRST TIME I CUT THE GRASS THIS YEAR, THE MOWER STOPS WORKING CORRECTLY AGAIN. HAD REYNOLD'S PICK UP AS WELL AS LEAVE A LOANER (BOAT ANCHOR). GOT THE MOWER BACK AFTER A FIASCO ABOUT WHOSE MOWER IS WHOSE, CUT THE GRASS THE NEXT DAY, HAD THE VERY SAME PROBLEM AGAIN. I TOOK THE MOWER TO THEM, THEY FIXED IT IN 15 MINUTES AFTER THE REPAIR GUY POINTED AT A PROBLEM HE SAW.

THE MOWER WAS NOT PROPERLY FIXED THE FIRST TIME, NOR WAS IT DELIVERED ON THE DATE PROMISED. OUR CALLS WERE NOT RETURNED. EACH TIME WE CALLED TO FOLLOW UP, THE INDIVIDUAL DID NOT SEEM TO KNOW THE REPAIR STATUS.

unknown